NON VERBAL COMMUNICATION

PREPARED BY : NURUL DIYANAH BINTI SATARIAH 931205-14-6050 NUR FARHANA AKMAL MOHAMED KHAIRUDDIN

Country chosen : ZIMBABWE

ZIMBABWE AFRICA & THE MIDDLE EAST PARLIAMENTARY DEMOCRACY ENGLISH ( OFFICIAL ) SYNCRETIC AFRICAN ( 98 % )

 A communication that is produced without using words (example: eye contact, body language, or vocal cues) (Knapp & Hall, 2002).

WHAT IS NON-VERBAL COMMUNICATION?

KINESICS PROXEMICS
CHRONEMICS

PARALANGUAGE
SEMIOTICS

HAPTICS

1. Kinesics
WHAT IS KINESICS?
- It is known as body language.
-According to Desmond Morris (1979), communication depends heavily on the actions, postures, movements and expression of our EXAMPLES : bodies
BODY MOVEMENTS GESTURES POSTURES FACIAL EXPRESSIONS

2. Proxemics
WHAT IS PROXEMICS? - The way in which we use space
EXAMPLES : PEOPLE THINGS

EYE CONTACT

3. Chronemics

4. Haptics

WHAT IS CHRONEMICS? WHAT IS HAPTICS? -The study of use of time - Physical contact/touching - Can communicate power, EXAMPLES : understanding, empathy
PUNCTUALITY WILLINGNESS TO WAIT INTERACTIONS EXAMPLES : TOUCHING & SHAKING HANDS KISSING

WHAT IS WHAT IS SEMIOTICS? PARALANGUAGE? - the study and understanding - It refers to non verbal of signs and symbols element which modify meaning or convey emotions
EXAMPLES : PROSODY INTONATION PITCH VOLUME

5. Paralanguage

6. Semiotics

KINESIC S

Similarities in actions
Business setting When greeting, hands should not be in the pocket disrespectful Removing hat when talking or entering someones office Dont show your back to other people when speaking Standing up is to show respect (Usually to the people with higher status)

Social setting

Visiting someone knock and wait for someone to come and open the door for you Dont sit until they ushered you the seat Dont show your back to other people when speaking

Difference in actions
ZIMBABWE Before: You need to clap your hands first Receiving gift/gifts MALAYSIA Before: Theres no need to clap hands (except for children as its their nature to react that way to show that they are happy) After: We dont open the give at the presence of the giver as it symbolize impoliteness.

After: Open in the presence of the giver and thank them

Its a taboo to give under clothes as a gift.

Difference in facial expression

ZIMBABWE Showing rude ( dislike on something ) MALAYSIA Showing confusion Frowning

Similarities in eye contact

Business setting Eye contact is very important to show your confidence and you are ready to listen. Social setting Eye contact is not important as some people are not comfortable with it especially when someone constantly looks at them in the eye without interruption. (It shows that you are suspecting something) Example: When your are on a date with your boyfriend. How do you feel if he keep on looking at you in the eye? The first thought that probably came through your mind is Is my makeup horrible or does he already know the secret I kept from him?

BUSINESS SETTING

SOCIAL SETTING

PROXE MICS

Difference in personal space

ZIMBABWE Man & woman: -Can touch or put arms on married women to show happiness MALAYSIA .Man & woman (married): - Showing disrespectful Arms length

HAPTIC S

Differences in handshake
ZIMBABWE Hooked fingers, thumbs raised and touching each other, then end up with normal handshakes (It shows a lack of respect to openly criticise the government) Business setting: Its normal to shake hand with the same gender. (male & male / female & female) Handshake is not allowed with opposite gender, elderly and married individuals. Handshake MALAYSIA Normal handshake (For all occasion)

Business setting: Both gender are allowed to shake hand with one another to show courteous.

HANDSHAKES

ZIMBABWE

Difference in kissing
ZIMBABWE Business setting: Kissing on the cheek is not allowed at first meeting but for the second meeting, it is allowed for both gender. Kissing MALAYSIA Business setting: Kissing on the cheek are absolutely not allowed for both gender in a formal situation.

FIRST MEETING

ZIMBABWE

MEETING FOR THE SECOND TIME AND ABOVE

MALAYSIA

REFERENCES
http://www.intercultures.ca/cil-cai/ci-ic-eng.asp?iso=zw http://www.ehow.com/info_8338862_cultural-barriersnonvernal-communication.html

http://www.speechmastery.com/nonvernal-communicationtypes.html
http://healthvermont.gov/family/toolkit/tools%5CF6%20Cultural%20Differences%20in%20Nonverbal%20Commun ic.pdf http://www.culturecrossing.net/basics_bussiness_student_det ails.php?Id=7&CID=101

THANK YOU