Basic Concepts and Dynamics of Human Relations

Muhammad Mirza Suharto

Curriculum vitae
Name : Muhammad Suharto S.S., M.Pd Born : Malang, 12 April 1968 Phone : 0341-949 3030 mobile : 0812 52 96180 Office : Jl. S. Supriadi 48 Malang, phone 0341-801488 ext 222 EDUCATION: 1984 1987 SMAN 1 Malang 1987 1990 FISIP UNAIR Surabaya 1999 - 2001 STIBA Kanjuruhan Malang 2004 2006 Program Pasacasarjana (S2) Universitas Kanjuruhan Malang E-MAIL: mirza@ukanjuruhan.ac.id / mirzasoe@gmail.com RECENT OCCUPATION : Head of Public Relations Kanjuruhan University of Malang Ketua Umum Forum Komunikasi Humas Perguruan Tinggi Malang Raya

Session Objectives
At the end of the presentation, participants will be able to: explain the term relationships and its core concepts; discuss the principles of relationships and their application to daily living; explain practical tips relating to official relationship at work
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Introduction
Human beings are interdependent because of the principle of individual differences Individual differences bring about personal idiosyncracies Of a truth therefore, we live our lives managing relationships The discipline that studies behaviour relationships is human relations.
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and

Human Relations defined

the way in which two people, groups and countries behave towards each other. an aggregation of all forms of interactions between/among persons or groups in a particular situation. involves the content and quality of interactions among people and is defined by both the observable behaviour in the interaction and the feelings that are associated with it.
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Human Relations (contd)

In the workplace , it is the aggregation of all forms on interactions between an individual worker and another, group of workers and another, management and worker and vice-versa as well as between an organization, its workers and its stakeholders/beneficiaries.

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Primacy of Relationship in the Workplace

People are the most important in organizations. They are different and hold different views Their cooperation or disagreement has effects on organizational processes Relationships are behaviour based and there is a cause effect factor in relationships building. ajehr2009 Good relationships promote mutual

Sot u t C I An hrc t o H . k Nl

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Principles of Relationship
RESPECT: This is defined as the feeling of admiration for people and polite behaviour resulting from this. APPRECIATION: Defined here as a full or sympathetic understanding of a person. RECIPROCITY: This is the principle or practice of mutual exchange in interactions. EMPATHY: This is the ability to imagine and share another persons feelings. ajehr2009

Principles of Relationship (contd)

INTEGRITY: Always act in an honest and truthful way MANNERS: Never being selfish, boorish or undisciplined PERSONALITY: Always communicate your own values, attitudes and opinions APPEARANCE: Always present yourself to best advantage CONSIDERATION: Always see yourself from the other persons standpoint ajehr2009 TACT: Think before you speak.

Workplace relationship with Superiors

Be humble to learn Show faithfulness, loyalty & honesty Be truly committed to achieving organizational goals Be resolutely supportive of organizational ideals Ask for rights in a respectful way (be assertive) Be bold but not insolent ajehr2009 Be courteous, but dont bootlick

Workplace relationship with Peers

In dealing with people who have horizontal (lateral) roles to play at work with us we must:

be helpful and serviceable not interfere unduly be tactful and sensitive not distrust not help the grapevine (communicate formally)
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Stakeholder Relations
Be trustworthy and reliable Be scrupulously ethical Avoid deceitful and misleading information Be conscious of safety (if we are in production) Listen attentively to customer complaints and take immediate appropriate steps both to rectify and forestall future occurrences Apologize, if necessary, in cases of disputes At all times employ the principles of TQM ajehr2009

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Conclusion
People are an important factor in successful domestic and corporate lives. In concluding, it will be nice for us to bear in mind the following tips on improving relationships generally:

Show appreciation and develop an attitude of gratitude Accept and trust people. You may need them pretty soon Be agreeable/approachable, so that good things of life dont pass you by
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Conclusion
Learn to remember names. A person's name is the most important sound he/she hears and it opens a lot of closed doors Avoid argument. It breeds unnecessary conflicts Do good always. Remember retribution Respect the ideas and view point of others Try to be polite even when stressed Be cheerful and accommodating
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Conclusion
In all things, be upright Be friendly but firm, fair and assertive Communicate and listen empathically. Be wary of non-verbal cues; i.e. be sure your actions support your communication. Plan all communication. Above all, SMILE always. It is a tonic.
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Apa itu Public Relations?

PR atau Purel ??

Technology skills Problem solving skills

Basic skills

21ST CENTURY SKILLS AND LITERACIES

Critical and creative thinking skills

Interpersonal skills

Inquiry /reasoning skills

Informatio n /digital literacy

PR adalah Komunikasi
Aktifitas komunikasi untuk membangun hubungan saling pengertian antara organisasi dengan publik internal & eksternal

PR-LEMBAGA-PUBLIK
PR/HUMAS

KOMUNIKASI KOMUNIKASI

ORGANISASI/ MANAJEMEN KONSEKUENSI

PUBLIK

CITRA +
UPAYA MERAIH KONSUMEN

PUBLIC RELATIONS

Citra = persepsi

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Tahukah Anda?

Saat ini di : Indonesia ada 12 juta anak putus sekolah Jatim 1,5 juta

Jadi kalau saat ini Anda bekerja, atau kuliah & memiliki penghasilan rutin:
Anda adalah sedikit orang yang BERUNTUNG Sedikit orang yg mendapat BERKAH & ANUGERAH

Sudahkah Anda menghargai keberuntungan Anda tsb?

Bagaimana cara Anda menghargai keberuntungan tsb?

IKHLAS MELAKUKAN apa yg menjadi TUGAS & TANGGUNG JAWAB Anda (BERSYUKUR)

Terimakasih