DSLAM MA5600/MA5603/MA5616 Troubleshooting ADSL Service

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Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Objectives

Upon completion of this course, you will be able to:

Analyze and locating the ADSL service Fault. Eliminate the ADSL service fault.

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Page2

Contents
1. Fault Analysis and Locating 2. Fault Categorized Troubleshooting 3. Case Study

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Page3

Contents
1. Fault Analysis and Locating 2. Fault Categorized Troubleshooting 3. Case Study

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Page4

ADSL Fault Analysis

Lets have a try to analyze the ADSL system fault by layered and

segmentation method
User side Network side
DSLAM

PC

Modem/CPE

Internet

Line Port PPPoE LAN IP layer IP layer, DNS, FTP, HTTP

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ADSL Fault Analysis (Cont.)

Whats the possible fault in each segment?

Narrowband fault Attenuation Noise Line bridge Poor longitudinal balance User account Protocol PC fault Application software fault

Website

Internet

BAS

DSLAM

Subscriber line

Modem

PC

Port can not be activated Hardware fault Connection rate is low Data configuration

Fails and cannot be activated Powered off Unconnected Splitter fault

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ADSL Fault Analysis

Whats the possible fault in each layer?

Application Presentation Session Transport Network Data Link Destination unreachable, PVC, VLAN, PPP link fail Cable defected, board failure, cable disconnected

Physical

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ADSL Fault Check

The probability and location of the xDSL service faults

PC

Modem

MDF

MDF

DSLAM

BAS

60

30

10

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ADSL Fault Check

Check CPE

Check PC and Modem

Check line

Check line quality through MODEM,DSLAM or test system Check line connection

Check DSLAM

Check board/port/interface status Check alarm/logs/debug information Check configuration /version

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Page9

Check Modem
LED

POWER ADSL LINK ACT LAN LINK ACT

PVC

The Link LED should be on and ACT LED should always flicker

0 VPI/VCI 1 VPI/VCI 2
Mode

The PVC VPI/VCI value should match the Configuration in MA5600

Bridge
Routed PPP

The mode should match the configuration in MA5600 or BRAS

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Check Modem

the physical line rate

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Check Line Operation Parameter

MA5600(config-if-adsl-0/11)# display line operation 0

-------------------------------------------------------

Channel mode
Downstream channel bit swap Upstream channel bit swap Trellis mode Standard in port training Downstream channel rate(Kbps)

: Interleaved
: Enable : Enable : Enable : G.DMT : 6144

Downstream max. attainable rate(Kbps)

Downstream channel SNR margin(dB)

: 7264
: 18

Downstream interleaved channel delay(ms): 4

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Check MA5600
Class State
Active Normal / Standby-Normal Board Auto_find / Config / Normal / Failed / Prohibit Activating / Activated / Deactivated Port Online / Offline Interface Configuration Up / Down Ethernet ports Vlan-interface SCUB

Object

Service boards

xDSL ports

Line-profile / Traffic table / VLAN / Service-port / PVC

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Page13

Check Board

Query board status

Whether some board is fault. If yes, please record the board type and the version.

MA5600#display board 0
----------------------------------------------- 5 6 H601ADEE H601ADEE Failed Normal SlotID BoardName Status SubType0 SubType1

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Page14

Check Logs and Alarms

Query system logs

Obtain the information on operations performed by different users

MA5600(config)# display log all

Query system generated alarms

Acquire the alarm information

MA5600(config)#display alarm history { alarmsn<K>|all<K>|alarmid<K>|alarmlevel<K>|alarmtype<K> |alarmclass<K>|alarmtime<K> }:

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Page15

Contents
1. Fault Analysis and Locating 2. Fault Categorized Troubleshooting 3. Case Study

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

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Categorized Common Fault

Internet Service Failure with Abnormal Voice Service.

Internet Service Failure with Normal Voice Service. Very Slow Access. Unstable Access Rate or Frequent Interruption.

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Categorized Fault Troubleshooting

Internet Service Failure with Abnormal Voice Service

Analysis:

You should ensure normal phone call and then analyze the internet service fault ,the possible faulty concerned with this phenomena should be:
Bad line conditions Engineering mistake connection

Solution:

Report to line test center

Test by line test system Check the line by segmentation manually

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Page18

Categorized Fault Troubleshooting

Internet Service Failure with Normal Voice Service

Analysis:

The broadband access server The ADSL/ADSL2+ port The ADSL/ADSL2+ MODEM The user terminal The physical line Data configuration in MA5600

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Page19

Categorized Fault Troubleshooting

Internet Service Failure with Normal Voice Service (cont.)

Solution:

Check status and indicators on MODEM

LAN problem Is Modem is SYNC with DSLAM?

Check PPPoE phase

Configure Modem into BRIDGE Mode Perform PPPoE dialling through Windows Dial Up Connection Check the Error after PPPoE dialling ends

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Categorized Fault Troubleshooting

Internet Service Failure (cont.)

Solution: (Cont.)

If PPPoE dialling failed due to Error 678

Check Status of Line Board (ADEE/ADGE/ADLE):

i. If LED RUN & it is periodically ON & OFF during Period of 1s then Board is normal. Then problem could be due to one of below issue: Service Port is not created on DSLAM Wrong VLAN or PVC:VPI/VCI configuration on DSLAM Wrong PVC:VPI/VCI Configuration on MODEM Wrong Configuration of H.S.I VLAN on Transmission OR on BRAS ii. If LED RUN is ON & OFF during period 0.5 s then replace Line Board

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Internet Service Failure (cont.)

If PPPoE dialling failed due to Error 691

The error is caused by the wrong ID or password of the subscriber. Initialize the information about the subscriber or set a new password to solve this problem.

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Page22

Categorized Fault Troubleshooting

Unstable Access Rate or Frequent Interruption

Analysis:

This fault is generally caused by bad line conditions, relatively long line, or
loop.

PC Audio Modem Modem Line

xDSL Modem Phone

Telephone line

Splitter
Fax IP dialer

Telephone set

Telephone extension

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Page23

Unstable Access Rate or Frequent Interruption

Unstable Access rates or Frequent interruption of Internet is mostly due to the outer loop lines fault.

The issue of Access Rates or Frequent Interruption can be resolved by to

improving following most important Line Stats/Parameters:

i. ii. SNR Margin Attenuation

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Page24

Unstable Access Rate or Frequent Interruption

SNR MARGIN (dB)

SNR Margin could be thought of as a "buffer zone" which is there to protect your connection against normal SNR fluctuations that can and do occur on a daily basis.

If your SNR Margin is two Low, this may lead to slower throughput or frequent disconnections. 6dB or below is bad and will experience no synch or intermittent synch problems 7dB-10dB is fair but does not leave much room for variances in conditions 11dB-20dB is good with little or no synch problems* (but see note below) 20dB-28dB is excellent

29dB or above is outstanding

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Unstable Access Rate or Frequent Interruption

ATTENUATION:

Line attention is in relation to the "loop loss" on line. it means loss of signal as distance increase.

The further you are away from the exchange the higher your attenuation figure will be
as the signal loss increases. 20dB and below is outstanding 20dB-30dB is excellent

30dB-40dB is very good

40dB-50dB is good

50dB-60dB is poor and may experience connectivity issues 60dB or above is bad and will experience connectivity issues

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Page26

Section Wise Testing for Localizing Slow Browsing Issue

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Bypass the Transmission & BRAS

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Bypass the DSLAM

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Dial up connection

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Copyright 2009 Huawei Technologies Co., Ltd. All rights reserved.

Thank you
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