PREPARED BY: Abrigo, Irish Jane Francisco, April Marie Obenita, Edwina

To be able to describe a finished person. To be able to give examples of manners in the family, in public places and at the table. To be able to give examples of business etiquette. To be able to give examples of the proper use of silverware To be able to give proper introduction

SOCIAL GRACE is popularly known as good manners and etiquette is not a put-on or add-on to ones personality. It should be part of the character of a person.

Webster says, are social conduct or rules of conduct, as shown in the prevalent customs; habitual deportment, especially with reference to polite conventions. Are also based on past social customs. The conditions that caused these manners to be proper no longer exist, but the manners continue to exist.

consists of an act of rules of living in our society. These rules make us more comfortable and reflect a feeling of what is right toward others. Only the most unusual person, for one reason or another, completely disregards rules of etiquette with impunity. This person, however, becomes a most uncomfortable one to be with.

In the world of hospitality, nothing is a more natural way of communicating an attitude of cheer in welcoming a guest and making him or her feel at ease than smiling.

Looking a person in the eye means that we acknowledge their presence and that you are listening to his or her every word. Not maintaining eye contact is like saying, you are a non-person, insignificant.

Good Morning, good afternoon, good evening. Add the persons name.

Ex. Mr. Cruz, Mr. Santos, How may I help you? What can I do for you?

Please-yes, please . . This sounds better than wait for a minute

Ex. Could you wait for a few minutes, please?

Thank you . . .

This is better than thanks. Say thank you to your coworkers, to guest, to your supervisor, to vendors, to anybody who does something for you.

Its my pleasure. its my pleasure sir or maam,

Youre welcome or You are very welcome

I am sorry. An apology is not used often enough when we acknowledge our fault. To be effective, it must be sincere, personal and timely. Use the word I not we or they. Say I am sorry right away to acknowledge that there is a problem and that we are going to solve it.

Ill be happy to . . . conveys the message that we are giving this additional service happily and we are going this extra mile for the guest. This could be an effective response to a customers request.

Remember persons names- a persons name is to him/her, the sweetest and most important sound in any language.

Ex. Could you help me pronounce your name please? Could you spell that for me please? You may ask for business cards or look at luggage tags, etc. Some rules are: a. pay attention b. repeat the name immediately c. make a mental association- the name Candelaria could bring out an image of a candle, etc.

Please, be my guest . . .
You can say this when someone is borrowing something that is yours.

I DONT KNOW I CANT DO THAT YOU WILL HAVE TO NO

LET ME CHECK LETS SEE WHAT I CAN DO WE CAN HELP YOU YES, OR MAYBE, NO PROBLEM

To help you grasp an unfamiliar name, SPELL the name or associate the name with something connected to the person. Some names will have no meaning for you and form no pictures, therefore, you may have to BREAK the name apart.

Examples of these are knocking before entering the rooms, not opening the mail of others, not looking through another persons belongings, not talking or borrowing articles without asking permission, not snooping or listening in to the conversation of others either over the telephone or when one is entertaining in the house.

HONOR YOUR PARENTS SISTERS AND BROTHERS

HONOR YOUR PARENTS

How do we honor our parents? We Ask for their advice Look at things from their perspective Try to please them Have a good attitude Show respect Thank them Compliment them Obey them

SISTERS AND BROTHERS

We often spend more time with our sisters and brothers than we do with anyone else. We also may have more problems with them than we have with others. Many of these problems can be avoided if we:
Dont tease Dont be sarcastic Dont tattle Showed love Helped one another Picked up for one another Didnt worry about favorites Didnt count chores Dont mock Stick up for one another

IN THE STREET ON THE BUS IN A RESTAURANT THE SMORGASBORD CALLING THE WAITER PAYING THE CHECK TIPPING OTHER RESTAURANT COURTESIES IN CHURCH AT THE THEATER AT THE MOVIES INTRODUCTION

IN THE STREET

When walking in groups do not walk more than two abreast. Let others pass from behind you.

ON THE BUS

Men had to give up their seats for the ladies.

IN A RESTAURANT

If a man are able to dine out graciously, people will find it a joy to eat with him/her.

THE SMORGASBORD

It is food served buffet style. Since you are expected to make as many trips as you wish to the smorgasbord table, you should not overload your plate. If you choose foods that do not go well together, use a clean plate for each trip. Leave your used plate and silver at the table for the waiter to remove.

CALLING THE WAITER

The usual way is to catch his eye and then raise your hand as if to say Come here. If he does not look your way, you may call waiter or waitress quietly. If he is too far from you, ask another waiter nearby to call him for you. Clapping the hands, whistling, shouting, or saying psssst is considered rude.

PAYING THE CHECK

When everyone has finished, the host catches the eye of the waiter and says Check, please. The check is presented face down on a small plate. He looks at it, checks it quickly for mistakes, and returns it to the plate with the money. If he has found an error, he points it out quietly. The proper adjustment should he made without a scene,. If the management is unpleasant, simply pay the check and do not return to that restaurant again

TIPPING

It is difficult to give definite rules for tipping. In the Greater Manila area. A service charge of 10% is already added to the bill. It is indicated as SC. If this is done, then just a small amount is left for the waiter if you were satisfied with is service. Should there be no service charge included in the bill, 10% of the total bill is a reasonable tip to the waiter. If there is a notation at the bottom of the check Please pay cashier, put the tip on the table, collect your belonging and leave. If he has no loose change, he pays the check first and quickly returns to the table so that the waiter knows he is not forgotten.

OTHER RESTAURANT COURTESIES

When a group enters a restaurant and sees people who some know and others do not, they continue directly to their table, nodding hello as they pass. When introduction necessary, all men stand when a woman is introduced. But when a woman, the latter remain seated.

IN CHURCH

The church is the place of worship. It is formal, quiet place. It is not a place for socializing, meeting ones friends, boisterous behavior, and unnecessary chatting.

AT THE THEATER

It is imperative that a person, who is studying to have improved social graces, learn how to behave and what to wear to these functions. On arriving at the theater, the host or hostess holds the tickets in his hand so that the usher may see them, but he allows his guests to pass in ahead of him. The man should sit on the aisle. When there are two couples, the man should go first, followed by the two women, and finally the other man The doors are not opened for late comers until the end of the act.

AT THE MOVIES

Casual attire is in order. The kind of casual to wear is determined by the location of the movie houses, Shorts are acceptable in suburban theater. But not for downtown movie houses since they attract a lot of attention in the street. A man and woman go down the aisle together. If the place is rather dark. Wait at the rear until your eyes get used to the darkness. Talking, coughing, rattling, cellophane and candy wrappers, crackling of nuts, etc. are annoying and disturbing to everyone in the audience, Sticky fruit seeds and peanuts should be gathered in a paper bag. Instead of scattered on the floor.

INTRODUCTIONS Act promptly to smooth the situation if someone you know however slightly joins a group in which you are a participant and obviously uncomfortable. Even if you do not remember his or her name, turn to the newcomer and say, How nice to see again.

INTRODUCTIONS

Although rules for introductions have become less rigid, nevertheless a form must be followed. 1.Mentioning name of person you are honoring first- This person could be an older person, a distinguished person, a lady, your boss a clergyman, etc. 2. Business reversal of ordinary introduction 3. Acknowledging an Introduction 4. Shaking Hands 5. Rising for an introduction 6. Introducing oneself 7. When incorrectly introduced

Cocktail parties have become the most common form of entertaining, and they are the most popular form of business entertaining

Hold the knife and fork correctly. The fork is slipped under the food, and the morsel lifted up and conveyed to the mouth. Get conservatively-sized bites Sit erect at the table Things eaten with the fork- Meat, (fish and poultry too.) vegetables, salads, pie, sticky or very soft cake, pie or cake ala mode, brick ice cream, watermelon or other juicy, uncooked fruits and berries. Things eaten with the fingers- bread, rolls, sandwiches, celery, olives, radishes practically all of the popularly-termed rabbit foods, as a snacks, nuts, candy; all canaps and hors doeuvers. Never use your bread to mop your plate, nor do you dunk your bread in coffee or cocoa. Take a soup with a spoon, spooning away from you. If you drop your silverware, leave it there. Apologize briefly; do not make a scene

TABLE SETTING NAPKIN SERVED DESSERT UTENSILS PASSING BREAD GLASS FINISHED GUEST

Table manners play an important part in making a favorable impression. They are visible signals of the state of our manners and therefore are essential to professional success. Regardless of whether we are having lunch with a prospective employer or dinner with a business associate, our manners can speak volumes about us as professionals.

It is appropriate to ask for a doggy bag when you are guest. Save the doggy bag for informal dining situations. It is best to order foods that can be eaten with knife and pork. Finger foods can be messy and are best left for informal dining. Do not order alcoholic beverages. Drinking too much when dining out is one of the most dislike behavior. Do not smoke while dining out. Sit up straight at the table. It makes a good impression. When you are not eating, keep your hands on your lap or resting on the table. Elbows on the table are acceptable only between courses, not while you are eating. Do not season your food before you have tasted it. Never chew with your mouth open or make loud noises when you eat. Although it is possible to talk with a small piece of food in your mouth, do not talk with your mouth full.

Do not slurp soup from spoon. Spoon the soup away from you when you take it out of the bowl and sip it from the side of the spoon. If you soup is to hot to eat, let it sit until it cools; do not blow on it. If food gets caught on your teeth and you cant remove it with your tongue, leave the table and go to the mirror where you can remove the food from your teeth in private. Engage in table conversation that is pleasant but entirely free of controversial subjects. You should not leave the table during the meal except in an emergency. If must go to the bathroom or if you suddenly become sick, simply excuse yourself. Later you can apologize to the host by saying that you didnt feel well. If you need something that you cannot reach easily, politely ask the person closest to the item you need to pass it to you. For example, After you have used them yourself, would you please pass me that salt and pepper? If a piece of your silverware falls onto the floor, pick it up if you can reach it, tell the server that you dropped a piece of your silverware and ask for a clean one. If you or someone you are dining with is left-handed, it is best for the left-handed, it is best for the left-handed person to sit at the left end of the table or at the head of the table. This arrangement helps ensure that everyone has adequate elbow room to eat comfortably. If food spills off your plate, you may pick it up with a piece of your silverware and place it on the edge of your plate. Never spit a piece of bad food or tough gristle into your napkin. Remove the food from your mouth using the same utensil it went in with. Place the piece of food on the edge of your plate.

The meal begins when the host unfolds his or her napkin. This is your signal to do the same. Place your napkin on your lap, completely unfolded if it is a small luncheon napkin or in half, lengthwise,if it is a large dinner napkin.

after looking over the menu, there are items you are uncertain about, ask your server any question you may have .Answering your questions is part of the servers job. as a guest, you should not order one of the most expensive items on the menu or more than two courses unless your host indicates that it is all right.

There are two ways to use a knife and fork to cut and eat your food:

American style one cuts the food by holding the knife in the right hand and fork in the left hand with the fork times piercing the food to secure it on the plate. Cut a few bite-size pieces of food, then lay your knife across the top edge of your plate with the sharp edge of the blade facing in. Change your fork from you left to your right hand to eat, fork times facing up, (If you are left-handed, keep your fork in your left hand times facing up).
European or Continental style the same as the American style in that you cut your meat by holding your knife in your right hand while securing your food with your fork remains in your left hand, times facing down and the knife in your right hand. Simply eat the cut pieces of food by picking them up with your fork still in your left hand

The common way to show that you have finished your meal is to lay your fork and knife diagonally across your plate

PUNCTUALITY GREETING TELEPHONE MANNERS SMOKING OFFICE PARTIES CULTURAL COURTESY FIVE KEY WORDS

Auditory impressions are as important as visual ones. The tones of lilting voice are as appealing as dramatic coloring. An attractive, creative use of words is as interesting as smart accessories and lack of vulgarity and grammatical error in daily speech is as important as fastidiousness of body and clothing.