Presented by

PRAKASH DHANDOLE
MITCON INSTITUTE OF MANAGEMENT
PUNE
Japan as pioneer
Topping in quality
&productivity(1975)
Philosophy of small working groups
What is QC ?
Group of 6-9 people
voluntarily meet Regularly
Analyze ,solve & implement problem
 Philosophy
 Managing people (grass root level)
Respected and are involved in
decisions
Peoples’ capabilities as assets to solve
work-area problems
Concept
Recognize value of worker as human
being
Quality Circle concept has three
major attributes
Quality Circle is a form of
participation management
Quality Circle is a human resource
development technique
Quality Circle is a problem solving
technique.
Team spirit development
Change in attitude
Self Development
Improve Organizational culture
Other Benefits
A steering committee
Co-ordinator
Facilitator
Circle leader
Circle members
 Each group should know commitments
and implications as well as the benefit
Quality Circles.
Training comprises:
Brief orientation programme for top
management.
Programme for middle level executives.
Training of facilitators.
Training for Circle leaders and members.
Problem identification
 Problem selection
 Problem Analysis
 Generate alternative solutions
 Select the most appropriate solution
 Prepare plan of action
 present solution to management fore approval.
 Implementation of solution
 BASIC PROBLEM SOLVING
TECHNIQUES
 The following techniques are most
commonly used to analyse and solve work
related problems.

1 Brainstorming
2 Pareto Diagrams
3 Cause & Effect Analysis
4 Data Collection
5 Data Analysis
1 Tables
2 Bar Charts
3 Histograms
4 Circle graphs
5 Line graphs
6 Scattergrams
7 Control Charts
> 2 decade than Japan
Protected Sellers market
Lethargy towards efforts to improve quality &
productivity
LPG cause change in environment
QC launch in P.W.D(Maharashtra(18 nov 1997))
Wide road n/w
Climatic & geographical feature
problems solved by the Quality Circles in P.W.D. of
Maharashtra
Eg. Preventing accidents on highways
Pioneer of QC in India
228 QC in BHEL(121 in Hyderabad)
Objective
Achive &sustain a reputation for quality at
compititive prises in national & international
market for entire product range
Preparation of quality control manual
Preparation of quality plan for various product
Formation of annual quality implementation
plan
Conduct quality audit
 TQM- integrate all organizational functions to
focus on meeting customer needs and
organizational objectives.
continuous improvement of the production of
goods and services
Objective-
Do the right things, right the first time, every time
 Mistake made by people mostly cause by
by faulty systems and processes Identify
mistake,eleminate & prevent repetation by
changing process
 TQM encoureges participation amongst

shop floor workers and managers

unrealistic expectations for fast results
lack of management commitment and support
resistance by middle management
inadequate training
lack of clear objectives
failure to get solutions implemented.
Quality circle is implemented to all
organizations where there is scope for group
based solution of work related problems