MATERI TUTORIAL WRITING 3 MODUL 3

Oleh: Ayodya Tenggara

UNIVERSITAS TERBUKA KOREA SELATAN

Aims of Modul 3

To write Business Letters

Complaint
Memos Letters

Letters

to Editor

Unit 1: Complaint Letters

Writing a Complaint

Complaint: not satisfied with the goods or services he/she pays for Steps in writing a complaint letter
1) 2) 3)

4)
5) 6) 7)

8)
9) 10) 11) 12)

know the reader Never write in anger Never wait more than a week Type, dont write Know who you are addressing: e.g. To whom it may concern, Dear Mr. Saleh Be direct Drive home your facts, be professional Dont embellish, say as the fact Explain what you accomplish, but dont be unrealistic Tell your planning if your complaint will not be addressed Give contact information Thank the person in advance

Model for Complaint Letter

Name of Contact Person, if available Title, if available Company Name Consumer Complaint Division Street Address City, State Zip Code Dear (Contact Person): Re: (account number, if applicable) On (date), I (bought, leased, rented or had received) a (name of the product, with serial or model number or serviced performed) at (location and other important details of the transaction). Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong account, something was not disclosed clearly or misrepresented, etc.) To resolve the problem, I would appreciate it if you could (state the specific action you wantmoney back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers, and many other documents) I look forward to reply a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code). Sincerely,

Important Words
Shoddy (adj,n) buruk, yang buruk Purchase (v,n) membeli, pembelian Consumer (n) konsumen Indequate (adj) tidak memadai Compensation (n) ganti rugi Complement (v,n) melengkapi, pelengkap Protection (n) perlindungan Charge (n,v) biaya, membebani Treatment (n) perawatan Responsible (adj) tanggung jawab Protection (adj) perlindungan Satisfaction (n) kepuasan Helpful (adj) berguna Receipt (adj, v) tanda terima, memberikan tanda terima Purchase (v,n) membeli, pembelian Warranty (n) jaminan Bill (n,v) tagihan, menagih Cashier (n) kasir

LANGUAGE IN USE
Thank you very much for your letter, which arrived yesterday. Surely, It makes me very happy to know that you are interested in what I think. To my surprise, you are also thinking the same thing. Undoubtedly, I must say that I think it would be great if I come to see you to discuss it further. You say that you find school is boring, and that what you do there is irrelevant. Broadly speaking, I agree with you, school gives us nothing. I quit from school and I need to start a business. Remember, having a caf in our town in our dream. Lets make it happens, man! Well, nothing more to tell you just now, hope to see you soon. Jason

Unit 2: Writing Memos

Writing a Memo

Can be used in a formal or nonformal situation. Part of Memo:

Heading

segment Opening segment Closing segment

Example of Memo
MEMORANDUM

To: Larry Beckman From: Jodie Foreman Dates: March 10, 2003 Subject: Absence from Office I will be away from the office Monday, March 10, through Wednesday, March 12 for I have to meet business partner from Malaysia. It is important that during my absence you continue to conduct the market reserach for our new product, Cute Baby Cologne I have prepared all documents you need in my desk. Please meet me this afternoon after lunch break.

Heading: The subject line is important Opening: Context of the problem, the specific assignments, and the purpose of the memo stated clearly Closing: What action to be taken is also stated clearlu

Important Words
Absence(n) ketidakhadiran immediate (adj) segera warn(v) memperingatkan information (n) informasi present (adj,n,v) sekarang, hadiah, menyampaikan invoice (n) tagihan receiver (n) penerima document (n,v) dokumen, membuktikan
performance (n) pertunjukan Sender (n) pengirim Submit (v) menyerahkan Sufficient (adj,n) cukup, jumlah yang cukup Represent (v) mewakili Effort (n) upaya Department (n) bagian Copy (v) menyalin, salinan Approve (v) menyetujui Prior (adj,n) sebelumnya, kepala biara

Activity 1
Write a memo to your staffs based on this situation: You ask them to attend the meeting on Friday March 14, 2003 Ask them to prepare the material for the meeting You may add some more informations <150 words

Activity 2
Write a memo to all staffs in your dept based on: You will take an annual leave for 12 days from February 10 to 22 During your absence, you appointed Michael Gore, the Production Manager Your staff will take care your job Add more informations if necessary <150 words

Simple past

Use 1, completed action in the past Use it to express idea and activity that happen in the past and finished in the past Subject + V2/V+-ed+ object+information Examples:
I

ate ramyeon noodle yesterday I traveled to the restaurant last night

Simple past

Use 2, series of completed actions To explain series of completed actions in the past, explain it in order Subject+action 1+ action 2+ action 3+information Examples:
I

went back home, washed my laundry, took a shower, ate my dinner, and finally slept at 11 pm

Simple past

Use 3, single duration To explain the duration of activity that happened in the past Subject+ V2/V-ed+ duration (time information) Example:
I

lived in Korea for two years They ate at the restaurant for about one hour

Simple past

Use 4, habit in the past To explain what we used to do in the past Use the words often, was, used to, usually, never Examples: I used to lived in a very small room I usually like to cooked by myself Andrew often slept in the couch

Past progressive

Use 1, interrupted action in the past Subject+ was/were +V-ing, when/while + Subject2+ V2/V-ed Examples: I was eating, when it started to rain When my father came, I was watching TV Someone knocked the door, while I was taking shower

Past progressive

Use 2, specific time interruption Specific time, Subject + was/were + V-ing Examples: At 7 am in the morning, I was exercising At the middle of the night, I was still reading my book

Past progressive

Use 3, parallel actions Subject + was/were + V-ing/V-ed, while/when Subject2 + was/were + V-ing/V-ed I was playing guitar, when my roommate was studying in his room. While my mother was cooking in the kitchen, my father was washing the car.

Past progressive

Use 4, atmosphere Using the series of parallel actions to describe atmosphere Examples When I came to the park, some people were chatting, some were having a picnic, the kids was running around, and others were doing either jogging or cycling.

Past progressive

Use 5, irritation Use the word constantly and always to describe your irritation It is used in negative expression Examples: She was constantly asking me for money They were always lazy and never serious in their job

Unit 3: Letters to the Editor

Writing a Letter to the Editor

To express the idea, comment, opinion, or share experiences about something that might happen to anyone else Tips:
Make

it short Try to refer the article you are responding Be concise and stick to the point. Always be polite. Use humor if needed

Model for Letters to Editor

Medical marijuana The recent wave of obituaries for the brilliant scientist and author Stephen Jay Gould (IHT, May 22) commonly left out a significant fact; He was a user of medical marijuana. Diagnosed with cancer in 1982 and given eights months to live, he survive 20 years, enduring chemoterapy thanks to medical marijuana. While other drugs failed to curb the nausea caused by his treatment, he wrote, marijuana worked like a charm. He added, It is beyond my comprehension that any humane person would withhold such a beneficial substance from people in such great need. Gould went testify in 1998 Canadian court case that eventually resulted in establishment of the nations medical marijuana program. What a shame that US leaders failed to consult this great scientist before declaring war on the medical use of Marijuana

Activity
Write a letter to the editor of a newspaper stating: Brawls among student of high school in your town are getting worst You are really concern about this matter

Future tense
1.

Shall/will to say we are willing to do something

Example: I will help you for your party

2.

Shall/will to describe future possibilities

Example: I maybe will not come to your party

3.

Will to describe instant decisions

Example: I dont remember the road, I will just ask that police officer

4.

Two actions in the future, one happening before other can happen

When they have cooked the meat, we will

Future continous

To describe future activity which have a certain duration Subject + shall/will + be + V-ing + Object + time duration I will be cooking the chicken from 12 until 2 tomorrow. To describe intention and possibilities using going to Examples
I am going to clean the house next week It is looks alike its going to rain soon

Thank you for your attention!!