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Do Something…He’s about to snap

Group 3

Gagandeep Singh

Manu Dhunna

Pousali Chakrabarti Rahul Khedkar S. Sreejith

Shashank Bhadre

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Do Something…He’s about to snap Group 3 Gagandeep Singh Manu Dhunna Pousali Chakrabarti Rahul Khedkar S.

Case Summary

Company : MMI Manufacturing giant; missed quarterly targets; layoff is a possibility

Employees

Max Dyer : Aloof, unsocial, obsessed with food, excellent programmer.

Nicole Ianucci: Skeptical, doubting Max’s mental stability

Derek: Differs from Nicole’s opinion reg. Max

Paige: Supports Nicole

Lynne Tabor: Loyal employee; immediate boss of Max and

others; cares about company and staff

Gene Kozlowsky: HR Manager

Case Summary

Incident in Seattle: A disgruntled office worker killed several co-workers a week before the case takes place.

Co-workers criticize Max for his irregular habits

Some even raised a concern for safety and security as Max scares them and demand action

from Lynne

Lynne recounts that 3 years back she had to redesign Max’s job to retain him.

Max’s old job required interaction with people.

Case Summary

Due to Max’s inept communication, Lynne delegated the interactive component of Max’s job

to Paige

Max, when approached by Lynne, reveals that the other employees are possibly devising a plan to get Max out citing behavioral incompetency as he clearly works better and harder than others.

Lynne needs to take proper preventive measure which is legally and ethically right and does justice to both the parties.

ISSUES

Fear incited by the recent massacre by a disgruntled office worker in Seattle among the coworkers of Max

Dyer. (Personnel Safety)

Max’s job description had been rewritten in past to call for less interaction with users which further aggravated the situation.

Max believed that the people around him conspiring to demean him and undermine his work

None of the reasons given by Nicole against Max turned out to be well enough under scrutiny and she had admitted that he had never made threat to anyone in the office.

ISSUES

There was a possibility of further layoffs in case the company incurred losses in the quarter.

Even after the alteration of his job description he drove himself hard and got good performance reviews.

MMI is obliged to investigate because in case the apprehension comes true the plaintiffs can use that against the company.

The company runs the risk of facing wrongful termination suit if it fires without building proper case.

Possible Alternatives

Retain Max:

Send him on a long vacation citing his workaholic symptoms. Suggest holiday trips and other recreational activities

Arrange counseling sessions (Employee assistance program) for Max. Advise and train him regarding expected employee conduct

Involve Max in group activities, luncheons, parties etc. so that he does not feel left out

Prepare and enforce guidelines governing interpersonal

interactions to improve Max’s social acceptability

Retain Max - Strengths and Weakness

Alternatives

Strengths

Weaknesses

Long Vacation, Holiday Trip

Possible change in Max’s attitude At distance from office politics

Workaholic May get restless Max might perceive it in negative way

Counseling Sessions and

Training

Finds the root cause Subtle and formal approach Provide emotional assistance

Max might not share his feelings candidly Anger outburst

Group Activities

Max and employees will feel comfortable around each

other

Possible resistance from both parties Forced Exposure

Enforced Guidelines

Employees respect each other

Artificial employee behaviour No real humanization of work environment

Best Solution

Counseling Sessions and Training:

Proves instrumental in finding out the root cause of the behavioral discrepancy.

Expert’s opinion will help the management to take an informed decision.

Continuous supervision and evaluation of the behaviour instills feeling of trust in employees.

Possible Alternatives

Fire Max:

Citing employees’ fear of his mental breakdown

Take 360⁰ feedback of employees and assess the situation whether to fire Max or not.

Based on the feedback, warn Max to improve on the negative points and document this

Fire if no improvement is observed after a specified period.

Fire Max - Strengths and Weakness

Alternatives

Strengths

Weaknesses

Citing employees’ fear of

his mental breakdown

Employees feel safe and secure Fast addressal of the issue

Max may file a case against MMI Fear might be a cover used by employees - Result - Max gets fired for

wrong reasons Reinforce the feeling of maltreatment that he may already harbor.

Start from 360⁰ feedback

Max can’t file a case against MMI Legal and formal procedure Process transparency

Max’s attitude may deteriorate further Biased feedback

Best Solution

360⁰ feedback:

Documentation of the entire process and inclusion in his personnel file ensures immunity from legal implications in case Max hires an attorney.

Placates the fears of the employees and secures workplace.

Reinforces the association and trust of the employees in the organisation.

References

  • 1. Asocial/ Anitsocial. (n.d.). Retrieved March 2012, from Washington State University:

Bilski, J. (2009, April). Antisocial co-workers: Minor inconvenience or ticking time-bomb? Retrieved March 2013, from CFO Daily News: http://www.cfodailynews.com/antisocial-co- workers-minor-inconvenience-or-ticking-time-bomb/

  • 2. Bilski, J. (2009, April). Antisocial co-workers: Minor inconvenience or ticking time-bomb? Retrieved March 2013, from CFO Daily News: http://www.cfodailynews.com/antisocial-co- workers-minor-inconvenience-or-ticking-time-bomb/

  • 3. Inc. staff. (2010, September). How to Fire an Employee Without Being Sued. Retrieved March 2013, from Inc.: http://www.inc.com/guides/2010/09/how-to-fire-an-employee.html

  • 4. Casserly, M. (2011, December). What Employees Want More Than A Raise in 2012. Retrieved March 15, 2013, from Forbes:
    http://www.forbes.com/sites/meghancasserly/2011/12/15/what-employees-want-more-than- a-raise-in-2012/

  • 5. Crocker, L. (2012, June). Mass Murderers, Unlike Serial Killers, Are Hard to Profile. Retrieved March 2013, from The Daily Beast:
    http://www.thedailybeast.com/articles/2012/07/20/mass-murderers-unlike-serial-killers-are- hard-to-profile.html

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