From Planning to Inspiration: The Functions of Management

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Excellence in Business, 3e

Chapter 7 - 1

Managerial Functions
Planning Organizing Leading Controlling

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Excellence in Business, 3e

Chapter 7 - 2

The Roles of Management

Interpersonal Informational Decisional

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Excellence in Business, 3e

Chapter 7 - 3

The Planning Function

Develop strategies for success Set goals and objectives Develop action plans

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Excellence in Business, 3e

Chapter 7 - 4

The Planning Process

Develop a clear vision Create a mission statement Perform SWOT analysis Develop forecasts Analyze the competition Set goals and objectives Develop action plans
Excellence in Business, 3e Chapter 7 - 5

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Clarity of Vision
Development Communication Execution Modification

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Excellence in Business, 3e

Chapter 7 - 6

The Mission Statement

Objectives Goals Philosophies

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Excellence in Business, 3e

Chapter 7 - 7

SWOT Analysis
Strengths Weaknesses Opportunities Threats

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Excellence in Business, 3e

Chapter 7 - 8

Managerial Forecasts
Qualitative forecasting Intuitive judgments Consumer research Quantitative forecasting Historical data Statistical computations
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Competitive Analysis
Differentiation strategy Cost leadership strategy Focus strategy

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Excellence in Business, 3e

Chapter 7 - 10

Company Goals and Objectives

Goals Broad, long-range Objectives Specific, short-range Benefits Boosts motivation Sets standards Guides activity Clarifies expectations
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Action Plans
Tactical plans Operational plans

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Excellence in Business, 3e

Chapter 7 - 12

Planning for a Crisis

Minimize damage Contingency plans Maintain operations Open communications

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Excellence in Business, 3e

Chapter 7 - 13

The Organizing Function

Employee activities Facilities and equipment Decision making Supervision Resource distribution

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Excellence in Business, 3e

Chapter 7 - 14

The Management Pyramid

Top managers Middle managers First-line managers

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Excellence in Business, 3e

Chapter 7 - 15

The Leading Function

Managers Position power Leaders Personal power

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Excellence in Business, 3e

Chapter 7 - 16

Leadership Qualities
Intelligence quotient (IQ) Emotional quotient (EQ) Social quotient (SQ) Change quotient (CQ)

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Excellence in Business, 3e

Chapter 7 - 17

Leadership Styles
Autocratic Democratic Laissez-faire Contingency

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Excellence in Business, 3e

Chapter 7 - 18

Continuum of Leader Behavior

Manager makes decision Manager sells decision Manager presents ideas Manager makes tentative decision Manager presents problem Manager sets decision limits Employees make decision
Excellence in Business, 3e Chapter 7 - 19

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Types of Leaders
Transactional Meeting established goals Clarifying organizational roles Securing correct resources Transformational Inspiring employees Finding creative solutions Promoting success
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Additional Leadership Functions

Coaching Mentoring

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Excellence in Business, 3e

Chapter 7 - 21

Managing Change
Identify what needs to change Identify forces for and against change Select the best approach Reinforce and monitor behavior

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Excellence in Business, 3e

Chapter 7 - 22

Organizational Culture
Attitudes about work Appropriate attire Employee interactions Communication patterns Business conduct

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Excellence in Business, 3e

Chapter 7 - 23

The Controlling Function

Monitoring progress Resetting the course Correcting deviations

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Excellence in Business, 3e

Chapter 7 - 24

The Control Cycle

Set strategic goals 1 . Set standards 2 . Measure performance 3 . Compare to standard 4 . Inadequate take action Correct performance Reevaluate standards 4 . Adequate take no action
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Management Skills
Interpersonal Technical Administrative Conceptual Decision-making

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Excellence in Business, 3e

Chapter 7 - 26

The Decision-Making Process

Recognize and define situation Identify options Analyze options Select the best option Implement the decision Monitor and evaluate the results
Excellence in Business, 3e Chapter 7 - 27

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