Done By Kiran Alfred Kushal Kamal

Understand the meaning of assertiveness Recognize the differences between being assertive, aggressive and passive. Finding about the roots of unassertive behavior. What are the elements of assertive Communication? Whats difficult in communication with confidence? Some principles of Assertiveness

What

is
Assertiveness?

A honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs.

OR
The ability to communicate full range of thoughts and emotions

with confidence and skill.

DONT SAY YES, WHEN YOU WANT TO SAY NO.

Passive :

Assertive:

Shy Let people push them around Don't stand up for themselves Say sorry a lot Uncertain Nervous

Express true feelings thoughts and beliefs.

Aggressive :

Feeling in control of what you say and do. Standing up for your rights as well as respecting others point of view.
Accessing a situation and making clear choice about the appropriate way to behave.

Points at people Stand on top of them Don't end an argument until they win Intimidating look and body language Can't control their temper

Im OK
AGGRESSIVE ASSERTIVE

Youre not OK

Youre OK

PASSIVE / AGGRESSIVE

PASSIVE

Im not OK

Lack of exposure to better alternatives. No models, no one to give advice. Parents unintentionally teach the children to be passive. Society's norms and expectations.

I will get what I want. Not Necessarily There is a need to be assertive in all situations. Not True Others will be assertive if you are assertive. Not Necessarily

VISUAL ELEMETS

VOCAL ELEMENTS
The volume of our voice Rate Fluency Affect tone and inflection

VERBAL ELEMENTS
COMPLETESENTENCES

Eye contact Distance Facial expressions Gestures Postures Body Orientation

Sources Of Anxiety : Dont know how to act Fear to communicate Why people fear Self Assertion Previous experience Fear inducing Models Irrational attitude. Reduce Fear by disputing irrational thoughts and relaxation

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You cannot change other peoples behavior, you can only change your reaction to it. People are not mind readers Remember that habit is no reason for doing anything. You cannot make others happy. In any relationship you will incur some disapproval so accept it. Dont be victimized Worrying about something will not change it Adopt the attitude that you will do the best you can. Remember that assertion doesnt mean aggression When you decide to be assertive be aware of the consequences.

THANK YOU