Académique Documents
Professionnel Documents
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Choice
Implementation Monitoring
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Types of decisions
Structured or programmed decisions: It is routine and repetitive and is made within the framework of organizational policies and rules. Such decisions are made by managers at comparatively lower levels where the factors affecting decision making are static and well-structured.
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Unstructured decision
Also known as Non-programmed decisions, Is relevant for solving unique/unusual problems in which various alternatives cannot be decided in advance. They are novel and nonrecurring and therefore readymade solutions are not available. They are usually taken by managers at higher levels in the organization.
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Document-driven DSS
A document-driven DSS uses computer storage and processing technologies to provide document retrieval and analysis. Large document databases may include scanned documents, hypertext documents, images, sounds and video.
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Knowledge-driven DSS
Knowledge-driven DSS can suggest or recommend actions to managers. These DSS are person-computer systems with specialized problem-solving expertise. The "expertise" consists of knowledge about a particular domain, understanding of problems within that domain, and "skill" at solving some of these problems .
A DSS is an interactive, flexible, and adaptable CBIS, specially developed for supporting the solution of a non-structured management problem for improved decision making. It utilizes data, it provides easy user interface, and it allows for the decision makers own insights.
DSS may utilize models, is built by an interactive process (frequently by end-users), supports all the phases of the decision making, and may include a knowledge component.
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Multiple decision objectives Increased alternatives Increased competition The need for creativity Social and political actions International aspects Technology Time compression
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Characteristics of a DSS
Handles large amounts of data from different sources Provides report and presentation flexibility Offers both textual and graphical orientation
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Characteristics of a DSS
Supports drill down analysis Performs complex, sophisticated analysis and comparisons using advanced software packages Supports optimization, satisficing, and heuristic approaches
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Solution Types
Optimization model
Finding the best solution
Satisficing model
Finding a good -- but not necessarily the best -- solution to a problem
Heuristics
Commonly accepted guidelines or procedures that usually find a good solution
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Characteristics of a DSS
Simulation
Duplicates features of a real system
Goal-seeking analysis
Determines problem data required for a given result
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Capabilities of a DSS
Support for various managerial levels Support to individuals and groups Support to interdependent and/or sequential decisions Support all phases of the decisionmaking process Support a variety of decision-making processes and styles
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Strategic Tactical Operational High Operational-level managers involved with daily decisions
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Components of a DSS
Model base
Provides decision makers with access to a variety of models
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Database
Model base
DBMS
MMS
External databases
Dialogue manager
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Model Base
Model
Base
Provides decision makers with access to a variety of models and assists them in decision making
Models
Financial models Statistical analysis models Graphical models Project management models
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DSS Software
The Brain Analytica Decision Explorer DSS Vendor List Integrated Decision Support Corporation Load Planner For Advanced Logistics Management Management Sciences Associates Meetings Works IBM Rational SAP's BI Solution SAP's Business Objects SAS Analytics SAS Business Intelligence PlanningDSS.COM Spreadsheet Spatial Decision Support System (SDSS) ThinkTank
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Databases
Model base
GDSS processor
GDSS software
Access to the internet and corporate intranet, networks, and other computer system
Dialogue manager
External databases
Users
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Characteristics of a GDSS
Special design Ease of use Flexibility Decision-making support
Delphi approach (decision makers are geographically dispersed) Brainstorming Group consensus Nominal group technique
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Characteristics of a GDSS
Anonymous input Reduction of negative group behaviour Parallel communication Automated record keeping Cost, control, complexity factors
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people located around the world work on the same project, documents, and files, efficiently and at the same time
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GDSS Alternatives
high
Decision frequency Local area Wide area decision network decision network
Teleconferencing
distant
Decision Room
Decision Room
For decision makers located in the same geographic area or building Use of computing devices, special software, networking capabilities, display equipment, and a session leader Collect, coordinate, and feed back organized information to help a group make a decision Combines face-to-face verbal interaction with technology-aided formalization
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Characteristics
Location of group members is distant Decision frequency is high Virtual workgroups
Groups of workers located around the world working on common problems via a GDSS
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