Welcome

To
My Presentation

T
O P I
Customer Care Service of Bangla Trac Communication Ltd.

My Profile
Name Faisal, Md Tanvir

ID No.
Department Major

08-11588-2
B.B.A. Accounting & Finance

Company History

Bangla Trac Limited (conducting business under the name Bangla CAT) was appointed the dealership for Caterpillar engines and equipments in the Peoples Republic of Bangladesh on the 11th of October 2004. Bangla CATs management brings with it over thirty years of experience in marketing Caterpillar products in Bangladesh.

Vision
We make progress possible through excellence in technology, integrity & best in class customer services.

Mission
Using our expertise to understand their needs Providing innovative solutions Actively encouraging a culture of continuous improvement Developing and utilizing our people, technology and capital efficiently and effectively.

Values
Customer Service First Teamwork Integrity Innovation

Leadership Through Excellence

Quality Ownership Mentality

Bangla Trac Communication Ltd. Services

Bridging the Communications Divide International Gateway Wholesale Voice Data Services Multiple PoPs

Other Services
Interconnection Exchange

Wholesale Bandwidth
Bandwidth Exchange SaaS & Cloud Services Enterprise Solutions Mobile Value Added Services Turnkey Power & Logistic Solutions Business Process Outsourcing

Training and development strategy of the company

When the company gets its desire employee, sometimes employee does not perform at his level until some training are provided. Design and Develop the training procedure.

Deliver the training program

Evaluate the training program

Activities That I Have Done During My Internship

International call receiving

Wholesale voice providing

Data services to the corporate offices Mobile value added services Trunkey power and solution

Lessons learned from the Internship Program

Communication with customers Organization culture Time management Deal with international customers Anger management

CONCLUSION

Bangla Trac Communication Ltd. Is one of the leading communicating companies in the industry because of its effective Customer care service and successful strategic plans. Their allocation of resources for the departments is very effective and their productivity is increasing. It would be better for the company if it developed the operation of the marketing activities because there are many people in the society who are ignorant of the companys regular activities. Again the company should adopt their internal management system and need to develop their customer relation. Though the company is in a better position in the market then a year ago, to remain in the same position or to go ahead, the much-needed technological advancements can be a useful tool. But apart from these problems, Bangla Trac Communication Ltd. is enjoying a steady growth and sustainable profit rate because of its efficient performance and maintenance of regular functions.

Recommendation
University can arrange educational trips so that students can come to know about corporate life Some corporate people can be invited as guest lecturers so that they can share corporate experience

Students should try to enhance their fluency in English so that they can communicate properly
Emphasis should be made on presentation so that students dont become nervous in the internship Students should come to office during internship on time so that their image does not get hampered Students should maintain good relation with colleagues so that they will be willing to help

Suggestions
Recruit from external sources not just internal sources Ensure good training for employees Provide training on customer relationship Be proactive and develop effective strategies for improvement

Increase the number of branches to get more customers

Enhance marketing so that more people get to know about the company