PRESENTATION ON

History of Prof. Walter Shewhart History of Prof. William Edwards Deming History of Prof. Joseph Juran History of Prof. Kaoru Ishikawa History of Prof. Philip- B- Crosby

GROUP MEMBERS
NAMES SOAHIL RASHEED ROLL NUMBERS 7259 TOPICS Walter A. Shewhart

MADIHA SHAKOOR

7305

Prof. Edward Deming: Dr. Joseph Juran

ADEEL ARSHAD

GHULAM FARID

7289

Prof. Ishikawa

YAHYA HAIDER

7291

Philip- B- Crosby

Basic Information:
Walter Andrew Shewhart
Date of Birth : 18 March 1891 in New Canton Illinois, USA Died: 11 March 1967 in Troy Hills, New Jersey, USA Field of interest: Physics, Engineering and Statistics Occupation: Writer

Education:
Bachelor & Master He received Bachelor's and Master's degrees from the University of Illinois PhD: Physics in 1917s from the university of California

Professional Career
1918 ----1924: Engineer at Western Electric Company Assist their engineers in improving the quality of telephone hardware 1925----1956 Bell Telephone Laboratories He served in several capacities as a member of the technical staff

Contribution Toward TQM

Two of Shewhart's contributions continue to influence the daily work of quality: Control Charts
Control chart is a graphical and analytic tool for deciding

whether a process is in a state of statistical control. Dr. Shewhart believed that lack of information greatly hampered the efforts of control and management processes in a production environment. In order to aid a manager in making scientific, efficient, economical decisions, he developed Statistical Process Control methods.

 The purpose of control charts is to allow simple detection of events that

are indicative of actual process change. Control charts are used for time-series data, When change is detected and considered good its cause should be identified and possibly become the new way of working, where the change is bad then its cause should be identified and eliminated.

PlanDoStudyAct (PDSA):

Plan:

Develop a plan for improving quality at a process Execute the plan, first on a small scale Evaluate feedback to confirm or to adjust the plan Make the plan permanent or study the adjustments

Do:

Study

Act:

 When to Use PlanDoCheckAct

As

a model for continuous improvement. When starting a new improvement project. When developing a new or improved design of a process, product or service. When defining a repetitive work process. When planning data collection and analysis in order to verify and prioritize problems or root causes.

Other Services
Lectures on Quality:
University of London Stevens Institute of Technology Graduate school of the U.S. Department of Agriculture Member of the visiting committee at Harvards Department of

Social Relations

Consultant and Researcher:

War Department of United Nations
Government of India

National Research Council and the International Statistical Institute

Honorary member of Englands Royal Statistical Society and the

Calcutta Statistical Association

Honors and Awards:

Holley Medal of the American Society of Mechanical

Engineers ASQs 1st Honorary Member Founding Member and Fellow of the Institute of Mathematical Statistics Fellow of the American Statistical Association Fellow of the International Statistical Institute Fellow of the Royal Society of Mechanical Engineers

Basic information Born: October 14, 1900 Place: Sioux City, Iowa, USA Died: December 20, 1993 (aged 93) Place: Washington DC, USA Fields: Statistician, professor, author, lecturer and consultant. Alma mater: University of Wyoming, University of Colorado, Yale University Influences: Walter A. Shewhart

Biography
William Edwards Deming was one of the world`s famous American TQM guru since 1940`s. He studied on university of Wyoming, Colorado and Yale. After studies he worked with W. A. Shewhart in Bell Laboratories. During the World War II, he was related with military industry. After the war, he went to Japan in 1950`s. During that time he developed a theory in which he stated that: higher quality means lower costs. He is also an inventor of PDCA cycle and he distinguished 14 quality principles, which refer to quality improvement and by that as he believed to the cost limitation. When he get back to USA, he founded a consulting company

Theories THEORY#1: PDCA (Plan-Do-Check-Act) * cycle of continuous improvement. Other names: Deming cycle, PDSA (Plan-Do-Study-Act), Shewhart cycle. Definition: The plan* do* check* act cycle is a four-step model for carrying out change. Just as a circle has no end, the PDCA cycle should be repeated again and again for continuous improvement.

Plan

Act
Check

Do

Plan-Do-Check-Act Procedure:
Plan. Recognize an opportunity and plan a change. Do. Test the change. Carry out a small-scale study. Check. Review the test, analyze the results and identify what you've learned. Act. Take action based on what you learned in the study

STEP: If the change did not work, go through the cycle again with a different plan. If you were successful, incorporate what you learned from the test into wider changes. Use what you learned to plan new improvements, beginning the cycle again.

THEORY#2: 14 quality principles:

1. Constancy of purpose 2. Everybody wins 3. Design quality in 4. Don`t buy on price tag alone 5. Continuous improvement 6. Training for skills

7. Institute leadership

8. Drive out fear 9. Break down barriers

10. Eliminate slogans

11. Method 12. Joy in work 13. Continuing education 14. Accomplish the transformation

Books and papers;

Dr. Deming is the author of several books and about 200 papers. His books, "Out of the Crisis" (MIT/CAES, 1986) and "The New Economics" (MIT/CAES, 1994) have been translated into several foreign languages. Hundreds, perhaps thousands of books, films, and videotapes profile his life, his philosophy, and the successful application of his teachings worldwide.

Basic Information:
Real Name: Kaoru Ishikawa
Date of Birth : 13 july 1915 in Tokyo, japan Died:

16 april 1989 Field of interest: Quality chemical engineering

Education:
He graduated from Tokyo University in 1939 with an engineering degree in applied chemistry.

Professional Career
1939 ----1941: Navial technical officer 1947 moved on to work at the Nissan Liquid Fuel Company.

Ishikawa would now start his career as an associate professor at the University of Tokyo. 1949 Ishikawa joined the Japanese Union of Scientists and Engineers (JUSE) quality control research group. Ishikawa wanted to change the way people think about work.

1960 conjunction with JUSE, developed the concept of Quality Circles, and in close association with Nippon Telephone & Telegraph. He formed an important link to Total Quality Management systems (TQM) in over 50 countries.

 Ishikawa subsequently published two books on Quality Circles; QC

Circle Koryo and How to Operate QC Circle Activities. Ishikawa is also credited with developing the Cause and Effect Diagram, also known as the Ishikawa Diagram or more simplistic Fishbone Diagram. Services He was the chairman of the editorial board of the monthly Statistical Quality Control. Ishikawa was involved in international standardization activities. Books QC Circle Koryo How to Operate QC Circle Activities Ishikawa, Kaoru (1990); (Translator: J. H. Loftus); Introduction to Quality Control.

Honors and Awards:

1972 American Society for Qualitys Eugene L. Grant Award.
1977 Blue Ribbon Medal by the Japanese Government for

achievements in industrial standardization. 1982 Walter A. Shewhart Medal. 1988 Awarded the Order of the Sacred Treasures, Second Class, by the Japanese government.