Académique Documents
Professionnel Documents
Culture Documents
Organizational Behavior
14th Edition
Diversity in Organizations
Kelli J. Schutte
William Jewell College
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Diversity
Surface-level diversity
Deep-level diversity
Diversity Management
Copyright 2011 Pearson Education, Inc. publishing as Prentice Hall
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Biographical Characteristics
Objective and easily obtained personal characteristics. Age
Older workers bring experience, judgment, a strong work ethic, and commitment to quality.
Gender
Few differences between men and women that affect job performance.
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Tenure
People with job tenure (seniority at a job) are more productive, absent less frequently, have lower turnover, and are more satisfied.
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Sexual Orientation
Federal law does not protect against discrimination (but state or local laws may). Domestic partner benefits are important considerations.
Gender Identity
Relatively new issue transgendered employees.
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Ability
An individuals capacity to perform the various tasks in a job. Intellectual and Physical Abilities
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Ability
Made up of two sets of factors:
Intellectual Abilities
The abilities needed to perform mental activities. General Mental Ability (GMA) is a measure of overall intelligence. Wonderlic Personnel Test: a quick measure of intelligence for recruitment screening. No correlation between intelligence and job satisfaction.
Physical Abilities
The capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics.
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Memory
Verbal Comprehension
Spatial Visualization
Intellectual Ability
Perceptual Speed
Deductive Reasoning
Inductive Reasoning
E X H I B I T 21
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Flexibility Factors
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Role of Disabilities
When focusing on ability, it can create problems when attempting to develop workplace policies that recognize diversity in terms of disabilities. It is important to recognize diversity and strive for it in the hiring process. An organization needs to be careful to avoid discriminatory practices by making generalizations about people with disabilities.
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Global Implications
Biographical Characteristics
Not much evidence on the global relevance of the relationships described in this chapter. Countries do vary dramatically on their biographical composition.
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Diversity Management
Diversity management is important across the globe. However, different cultures will use different frameworks for handling diversity.
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Biographical Characteristics
Should not be used in management decisions: possible source of bias.
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Ethnocentrism
Ethnocentrism belief that ones native country, culture, language, and behavior are superior.
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Gary Ellis, a young assistant controller for Medtronic, a Fortune 500 manufacturer of pacemakers and other medical equipment, was thought to be on the fast track for a top management position. However, company executives felt he first needed broader experience, so they sent him to head their European headquarters in Belgium. Two years later, when the corporate controllers job in the companys home office became vacant, Ellis was given the job. Bill George, Medtronics CEO, summed up the company philosophy regarding necessary experience: Successful executives of the future will have all lived in another country for several years. Do you agree or disagree with Bill George? Fortune 500 companies 79% believe that students should take international courses during their college experience, 81% believe that all college students should speak a second language, and 86% believe that the majority of leaders and key people ought to have international experience within their organizations.
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Ranking of International Companies and nations according to GNI (Atlas Method) or Total Sales
Note: Belgium (B), China (PRC), France (F), Germany (G), Italy (It), Netherlands (N), Switzerland (S), United Kingdom (U.K.), and United States (U.S.). Source: World Development Indicators database, http://devdata.worldbank.org/data-query/ ; and Fortune Global 500, http://money.cnn.com/magazines/fortune/global500/. 1-23
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International Quiz
Question: Define foreign direct investment. Answer: Direct investments in equipment, structures, and organizations in a foreign country at a level that is sufficient to obtain significant management control; does not include mere foreign investment in stock markets. Question: What is the capital of Iran? Answer: Tehran Question: What language is spoken in Austria? Answer: German Question: What is outsourcing? Answer: The subcontracting or contracting out of activities to endogenous organizations that had previously been performed by the firm.
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International Quiz
Question: What is the capital of Belgium? Answer: Brussels Question: What do the letters WTO represent? Answer: World Trade Organization Question: Identify the five major globalization forces? Answer: Political, technological, market, cost, and competition Question: What is the capital of Denmark? Answer: Copenhagen Question: What is globalization? Answer: The process of social, political, economic, cultural, and technological integration among countries around the world. Question: Define and explain NAFTA Answer:
Business Etiquette
1. You are in a business meeting in an Arabian Gulf country. You are offered a small cup of bitter coffee. After your cup has been refilled several times, you decide you would rather not have any more. How do you decline the next cup offered to you?
A. Place you palm over the top of the cup when the coffeepot is passed B. Turn you empty cup upside down on the table C. Hold the cup and twist you wrist from side to side
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Business Etiquette
2. In which of the following countries are you expected to be punctual for business meetings?
A. Peru B. Hong Kong C. Japan D. China E. Morocco
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Business Etiquette
3. Gift giving is prevalent in Japanese society. A business acquaintance presents you with a small wrapped package. Do you: A. Open the present immediately and thank the giver? B. Thank the giver and open the present later? C. Suggest that the giver open the present for you?
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Business Etiquette
4. In which of the following countries is tipping considered an insult?
A. Great Britain B. Iceland C. Canada
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Business Etiquette
5. What is the normal workweek in Saudi Arabia?
A. Monday through Friday B. Friday through Tuesday C. Saturday through Wednesday
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Business Etiquette
6. You are in a business meeting in Seoul. Your Korean business associate hands you his calling card, which states his name in the traditional Korean order: Park Chul Su. How do you address him? A. Mr. Park B. Mr. Chul C. Mr. Su
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Business Etiquette
7. In general, which of the following would be good topics of conversation in Latin American countries?
A. Sports B. Religion C. Local politics D. The whether E. Travel
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Business Etiquette
8. In many countries, visitors often are entertained in the homes of clients. Taking flowers as a gift to the hostess is usually a safe way to express thanks for the hospitality. However, both the type and the color of the flower can have amorous, negative, or even implications. Match the country where presenting them would be a social faux pas.
A. Brazil B. France C. Switzerland 1. Red Roses 2. Purple flowers 3. Chrysanthemums
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Business Etiquette
9. In Middle Eastern countries, which hand does one use to accept or pass food?
A. Right hand B. Left hand C. Either hand
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Business Etiquette
10. Body language is just as important as the spoken word in many countries. For example, in most countries, the thumbs-up sign means OK. But in which of the following countries is the sign considered a rude gesture?
A. Germany B. Italy C. Australia
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Culture of France
True or False 1. French businessmen do loosen their ties and take off their jackets in the office? 2. France is a highly stratified society, with strong definition and competition between classes? 3. Business can be conducted during any meal, but lunch is the best? 4. The French have a great appreciation for the art of conversation? 5. The French do not interrupt each other, it is impolite? 6. The French often complain that North Americans lecture rather then converse? 7. Be sensitive to the volume of your voice. Americans are known to offend others in restaurants, meetings or on the street with their loud voices? 8. As a business person, if you do not speak French, it is very important that you apologize for your lack of knowledge? 9. The French have a great respect for privacy. Knock and wait before entering into a room. Additionally, do not drop in unannounced? 10. Business women wear colorful attire?
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Culture of China
True of False 1. Women are encouraged to wear high heels and short sleeved blouses? 2. Men and women can wear jeans. However, jeans are not acceptable for business meetings? 3. Revealing clothing for women is considered offensive to Chinese businessmen? 4. As a guest do not use large hand movements. The Chinese do not speak with their hands? 5. You can point when speaking? 6. It is legal to give gifts to government officials? 7. Quality writing pens are considered their favored gifts? 8. Do not discuss business during meals? 9. Present and receive business cards with both hands? 10. Business introductions are formal. Use formal titles? 11. Walmart opens in China. Describe the impact of Chinas culture upon Walmart
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Role of Expatriates
See article on expatriates from Personnel Psychology
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