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Satish
Introduction
Medical profession or business ? Line getting blurred Paradigm shift In past: Doctor = God Now-Health care industry service industry
Patients = Customers
Doctors= Service providers
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benefits
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Inviting applications
Personal contacts Through existing staff
Advertisements
*Costly affair *Catchy , specific
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Screening applications
Scrutinize and sort out Tabulate data to have a quick look If feasible make your own format of
application
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Art of interview
Aim is to find out person with right
KAS Have a check list of questions
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Training
The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and
Employees perspective
Developing People
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Training
If you keep on doing what you are doing, you will keep on getting what you are getting true for both
Forms of training
A. Structured Classroom B. Unstructured
Job rotation
Mentoring
Coaching
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Job Description
Most important aspect
List of tasks and functions expected Specific Avoids confusion
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Supervision
Fine tuning of skills
Minimizes errors Improvement diary (error record)
Link to increment
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Systems Development
Brain of administration Good systems ensure efficiency
Tips on retaining
5. Appreciate good work done publicly , give a
Tips on retaining
10. Be an approachable boss, but be the boss
11. Take care of personal problems 12. Find occasions to celebrate ( cut a cake
aspirations for what they can become and release their energies so they will try to get there with individuals aspirations
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them the opportunity to spread their wings and put compensation as a carrier behind it you almost don't have to manage them -Jack Welch
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Conflict resolution
Universal- try to preempt Junior Vs Senior Inter departmental Positional ( Hierarchy issues) Be a good listener
Play neutral
Importance of meetings ( regular, urgent)
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Firing (separation)
Painful but often essential surgery Do it in a subtle manner No show of anger Explain why this set up is not the right place for you Give all dues or even little more Give certificate
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Bottom line
Employees must feel to be proud of
the set up and if at all they leave , they should terribly miss it!
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Thanks
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