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Customer
Customer Service is how we: Retain Customer Get to Know him Keep in touch with him Try to ensure that he get what he want from us in every aspect of dealing Check that he is getting what we promised
When he enquire about the product, give him advice promptly and courteously. Be timely and relevant in your contacts with him Make it easy for him to contact you. After the sale, dont pester him, but keep in touch
10% Prefer another product or service 10% Leave for reasons unrelated to the product or service such as relocation 15% Are dissatisfied with a particular product or service 65% Dont like the way they were treated
To Give Real Service, You Must Add Something Which Cannot Be Bought Or Measured With Money
Thank
You
Adnan A. Khan