小组讨论技巧

Careers Education & Placement Centre
Assessment Method Session Group Discussion

Date: 12 October, 2000 (Thursday) Time: 4:15 - 5:15pm Venue: P2, Chong Yuet Ming Physics Bldg
F:/Apps/Dapp/Lectnote/Li/group discussion
Careers Education & Placement Centre

Cindy Chan Acting Senior Manager Email:cpychan@hkucc. hku.hk Homepage: http://www.hku.hk/cepc
Slides from this presentation

lecture notes are available at the CEPC Enquiry Desk for photocopying lecture notes are available at the CEPC homepage:<http://www.hku.hk/cepc> Students Services for students Careers Education Courses Lecture Notes
F:/Apps/Dapp/Lectnote/Li/group discussion 3
Course Outline

Formats of group discussion What do recruiters look for DOs and DONTs Sharing by an alumus
Interview vs Group Discussion

Interview
Group Discussion
common selection tool one to one/ panel
usually a group of 5-8 (from different U, major)
Campus Recruiters
Big Five
Arthur Andersen - Audit / Tax Accountant Deloitte - Tax/Audit
Campus Recruiters
Bank of America - Management Trainee John Swire & Sons - Mgt Trainee Marks & Spencer - Mgt Trainee H K Jockey Club - Mgt Trainee Standard Chartered Bank - Mgt trainee Cathay Pacific Airways - Mgt Trainee Bank of China - Officer Trainee / Mgt Trainee British American Tobacco - Mgt Trainee HK Telecommunications - Trainee Engineer / Operation Management Trainee HongkongBank - Banking Trainee HSBC Asset Management - Global Analyse
Formats of Group Discussion

unstructured group discussion
Arthur Andersen - Do you agree that women has accomplished more and more in the professional/government/commercial sector? Bank of China - How the Asian financial crisis has affected the economy of HK?

Debate - one for and one against, are formed to debate a topic
e.g. Conflict is healthy and necessary for all organisations. Women has accomplished more and more in the professional/government/commercial sector.

Case Study - discussion to reach consensus
British American Tobacco - A co did not do well on an anti-dandruff shampoo Bronzo in the last 2 years. A new product super-bronzo has been developed.
Super-bronzo is also anti-dandruff, and it out-performs Bronzo in terms of silkiness, smell..etc. but 10 complaints in 100 trials (compare to 2or 3 of the marketleader and Bronzo) were made about greasiness or itches. But specialists believe that those effects are not harmful. if the problems were to solve, its better smell and silkiness will be diluted. Then the new product may become another bronzo. Should the co launch the new shampoo?

Case Study - discussion with designated roles
e.g. Marks & Spencer - role play see video Two Whole Days
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Case Study - discussion to work out a plan or proposal e.g. Cathay Pacific (MT) Information such as time, date, budget, hotel charges.given You have to arrange their trip.
12
Skills / Attitude Assessed

communication skill
leadership
planning skill decision-making skill motivation interpersonal relationship
Communication Skills
Expresses ideas clearly in Chinese and English. Willingly speaks out and contributes. Shows tact and sensitivity towards others. Listens, establishes rapport and engages others in dialogue. Listens to others suggestions. Communicates succinctly, confidently, clearly, persuasively and logically.
Leadership Skills and Qualities

Encourages others to contribute to the discussion and move other towards a stated goal or objective. Defines goals and support/motivate others in reaching goals Contributes to a good sense of team spirit Influences others through argument and persuasion Respects others Is creative/visionary
Planning Skill
Encourages team to take a structured approach in defining objectives and planning solution Shows ability in identifying problems and suggesting solutions Understands objectives and sets priorities Ensures that own and groups time is managed well
Decision-making Skills
Eager to see decisions taken and have confidence to make decisions.
Ability to process information using logical, objective analysis, and to identify alternatives.
Ensures that in the end, some sound decision is taken

Motivation
Shows energy, enthusiasm and drive in facing the task Shows determination and commitment to achieving the best possible solution Willing to stand his / her ground when he / she believes he / she is right
Shows a positive attitude to accepting a challenge

Interpersonal Relationship
understand the behaviors and motivations of others and respond sensitively works harmoniously with others toward the accomplishment of common tasks be friendly be diplomatic and tactful
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Recap
get a good grasp of any information you are given, but don't waste time on minute details in the light of the information, decide your objectives and priorities be assertive - but diplomatic be tactful, be persuasive and work with group try to get the task done, but also get on with the other members of the group and support their ideas when you agree with them keep cool and use your sense of humour
Handling Difficult Situations

A person who tends to dominate the discussion
ask closed questions use direct questions to draw other participants (e.g. lets hear what Ken have to say on this point)

A person who disagrees / argues all the time
keep cool ask questions to draw out foolish statements from this person point out the time factor

Loss of direction
indicate tactfully that the meeting has gone off track. Restate the task; summarize the main ideas so far.
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Ask for Feelings and Opinion

Ask questions to help people express their ideas, draw people out.
What is your reaction to? How do you feel about? What brings you to conclude that.? What promoted your decision to.?
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Paraphrase
Help people reach mutual understanding; clarification Are you asking me.? Let me see if I understand you position. Are you saying that.? Before you go on, do you mean that?
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Encourage Participation
Encourage draw back people to participate Mary, how would you answer Johns question? What have heard from everyone but Jane, what is your feeling on this?
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Test for consensus

It seems that we have come to agreement on this issue. Does everyone accept the ..? Peter, is that your felling too.?
27
Explore an idea in more detail

What are some other ways to approach this problem? Are there other things we should consider?
28
Check targets or goals

Are these the most important goals? Are we in the right direction? Is this relevant to our discussion?
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Confront Differences
Kate, you seem to be holding back on this, is there something you would like to make suggestions or comments?
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Conclusion
We have considered every possibility, we must chose from these three alternatives. We have discussed both sides carefully. Its time we made a choice.
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Watch out!
use of words body language eye contact voice-tone / pitch
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The DOs during group discussion

introduces new ideas expresses ideas clearly and convincingly encourages others to give opinions listens before contributing steps in and redirect the conversation when necessary be sensitive to the feelings of others BE NATURAL
The DONTs during group discussion
dominates the discussion by talking most of the time

strays from the subject
interrupts or contributors keeps silent

be wishy-washy
squashes
other
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Sharing Candy Ho
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小组讨论技巧

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Careers Education & Placement Centre

Assessment Method Session Group Discussion

Careers Education & Placement Centre

Slides from this presentation

Interview vs Group Discussion

common selection tool one to one/ panel

usually a group of 5-8 (from different U, major)

Arthur Andersen - Audit / Tax Accountant Deloitte - Tax/Audit

Formats of Group Discussion

Formats of Group Discussion

Formats of Group Discussion

Formats of Group Discussion

Formats of Group Discussion

Skills / Attitude Assessed

Leadership Skills and Qualities

Ensures that in the end, some sound decision is taken

Shows a positive attitude to accepting a challenge

Handling Difficult Situations

Handling Difficult Situations

Handling Difficult Situations

Ask for Feelings and Opinion

Test for consensus

Explore an idea in more detail

Check targets or goals

The DOs during group discussion

The DONTs during group discussion

dominates the discussion by talking most of the time

interrupts or contributors keeps silent

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