Académique Documents
Professionnel Documents
Culture Documents
What is it?
An analysis tool that provides a systematic way of looking at effects and their respective causes Developed by Dr. Kaoru Ishikawa of Japan in 1943 and is sometimes referred to as an Ishikawa Diagram or a Fishbone Diagram because of its shape
Methods
People
Main Causes
Machinery
Materials
For each major branch, identify other specific factors which may be the CAUSES of the EFFECT.
Identify as many factors or causes possible and attach them as subbranches of the major branches. Fill in detail for each cause.
> CAUSE-AND-EFFECT DIAGRAM , updated with STEPS 1, 2, 3 & 4 >
Methods
Erroneous sorting of billing statements
People
People fail to inform client thru call/e-mail
Ignorance
Machinery
Materials
Methods
Mixed up data Inaccuracy in sorting data Invalid Manual file list of organization updates
People
Erroneous sorting of billing Poor statements training Inaccuracy In sorting data Mixed up data Ignorance Manual file organization Erroneous Information in BIS Inaccuracy in sorting data Mixed up data Unreliable mail system Manual file system Wrong phone number/ e-mail information
Poor training
Assorted records of billing statements in clients folders Inaccuracy in sorting data Mixed up data Manual file organization
Machinery
Materials
Methods
Mixed up data Inaccuracy in sorting data Invalid Manual file list of Manual file organization organization updates
People
Erroneous Wrong phone number/ sorting e-mail information Erroneous info Poor Poor of billing in BIS training training statements People fail to inform Inaccuracy client thru In sorting call/e-mail No training No training data Mixed Ignorance up data Ignorance Manual file Manual file organization organization Erroneous Information in BIS Inaccuracy in sorting data Mixed up data Unreliable mail system
Manual filefile system Manual system
training
Assorted records of billing statements in clients folders Inaccuracy in sorting data Mixed up data Manual Manual file file organization organization
Machinery
Materials
Poor/No Training -> Give tutorials and to new and is old employees alike. seminars The level of detail well-balanced. Have people check employees performances The causes poor/no training and every once in a while. file organization/system are manual Manual File System -> Have a computerrepeated several times. based information system to maintain the It will not only give are you the backorganization. These causes stated above up files but make the system work faster. ones that should be attended to and Make sure it is maintained and updated at given action on ASAP. all times.