A real or imagined wrong or other cause for complaint or protest, especially unfair treatment.

A official statement of a complaint over something believed to wrong or unfair. Grievance is a feeling of discontentment or dissatisfaction or distress or suffering or grief among the workers.

 Grievance is any dissatisfaction or feeling of injustice in connection with ones employment situation that is brought to the attention of management. --- Dale S. Beach

A grievance anything that an employee thinks or feels is wrong, generally accompanied by an activity disturbing feeling.
---- Richard P. Calhoon.

Factual Grievance: when the legitimate needs of the employees remain unfulfilled Imaginary Grievance: because of wrong perception, wrong attitude or wrong information. Disguised Grievance: due to some family pressures and outside situations may be not related to organization.

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Grievances resulting from working conditions

-poor physical conditions of workplace. - mismatch of workers with job. - unplanned changes in schedules or procedures. - non-availability of proper tools, machines and equipment. - tight and highly rapid production standards. - failure to maintain proper discipline. -poor relationship with immediate boss.

2.

Grievances resulting from management policy

-wage rates and methods of wage payments. - leave - overtime - transfers - promotion, demotion and discharge. - lack of opportunities for career growth. - lack of role clarity. - penalties imposed for misconduct. - hostility towards trade union.

3.

Grievances resulting from personal maladjustment

- over ambition - excessive self esteem - impractical attitude to life - poor self esteem

4.

Grievances resulting from violations

- collective bargaining agreement

- central or state laws - responsibilities of management - company rules and regulations.

Sense of frustration, disloyalty and non cooperation among workers. Loss of interest in work. Bad effect on the quality and quantity of output. Indiscipline which may take the form of absenteeism, work of rule, demonstrations, violence and strikes.

A systematic procedure followed to settle the grievances. Benefits

Management can learn about the dissatisfaction, frustration, or discontentment in workers mind and may try to take corrective action. A grievance system gives an opportunity to the workers to express their feelings, fear, doubts and dissatisfaction. Management comes to know about the behaviour and attitude of the superior towards their subordinates.

Every organization requires a permanent procedure for handling employee grievances. A typical grievance procedure is shown in the following diagram:

If the grievance remains unsettled, it is referred to an outside arbitrator for redressal.

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4. 5. 6.

Managers can know and understand grievances with the help of following methods: Observation Grievance procedure Exit interview Opinion surveys Gripe Boxes Open Door Policy

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3. 4. 5. 6. 7.

Legal sanctity Acceptability Unambiguity Simplicity Promptness Training Follow up

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