Overview

Introduction of Video Characters in the Video Situation with the characters Linking Emotional intelligence with Video Improvement in the conversation with the help of Emotional intelligence Summary

Introduction
This video emphasizes on how Emotional intelligence avoid conflicts in life and how to deal with people with better self management. Ability to manage ones relationship with others.

Characters in this video are

Cavin HOD ( Finance & Accounts ) Brenda HOD ( Admin) Martin HOD ( Marketing )
Who learns to use EI and see how he achieves success

Doctor Martins family Doctor Who helps Martin to reduce his blood pressure by using Techniques/soft skill of Emotional intelligence

In this video Doctor has also demonstrated Perfect real example of EI apart from Martin.

Situation
Management decides to integrate systems provided Cavin, Brenda and Martin come towards a joint recommendation. Cavin, Brenda and Martin have to take a call on how they are going to manage, when their Management decides to merge their systems. Challenge : Everyone needs different functionality to work efficiently

Problems with Martins in this Video

Dominating Passive listeners Not expressive Aggressive/Short Tempered Frustrated Not open for multiple options/views/narrow minded Not a good team player Due to the above behaviour, the three of them were in the middle of no where.

Linking Emotional intelligence with this Video

Emotional intelligence is the ability to recognize our emotions, understand what they're telling us, and realize how our emotions affect people around you. Emotional intelligence also involves our perception of others: when we understand how they feel, this allows us to manage relationships more effectively. The video shows how Martin could have used EI to reach towards effective agreement in satisfied way.

Rule 1 # Listening actively

The problem started because all were not listening to each other carefully. How it was corrected ? 1. 2. 3. 4. When Martin started listening actively By asking questions He expressed that he understood the issue He has taken others in confidence that he believes in them, in their feelings

2 # How EI Helped to seek attention

By Expressing their feelings Considering others point of view He expressed his points firmly but friendly He reacted calmly

Problem 3 # What led them to common pathway

By Respecting each others work and idea Offering other to express their ideas in friendly manner Avoid forcing others Collectively working towards common solution by looking at everyones need which ultimately brought new idea of designing common system which includes all functionality they needed.

Summary of the Video

One can not achieve an agreement by I. forcing ideas on others or II. by not listening to them or III. by just knowing that he is correct But the same can be achieved if one can I. Listen actively II. Show others he can understand them III. Explain his feelings IV. Refer back to others ideas V. Work to a joint solution using everyones ideas, these all behaviour are noting but forms of EI. To sum up Emotional intelligence determine our success in relationships, work, and even our physical well-being

Thank You