UFONE

SOFIAN QAYYUM ATTIA KHALIL SAIMAH HANIF

Background & Introduction

UFONE's Vision of leadership

"To be the leading Telecommunication Services Provider in Pakistan by offering innovative Communication solutions for our Customers while exceeding Shareholder value & Employee Expectations"

UFONE's Motivation Concepts

Total Customer Satisfaction Business Excellence Trust & Integrity Respect for People

Organizational Structure

Organizational Structure
Good management brings about order and consistency by drawing up formal plans, designing rigid organization structures.

Organizations Main Hierarchy

C.E.O Rashid Khan

C.I.O Tariq Rashid

HRM C.E.O Ali Raza Mehdi

Marketing C.E.O Bilal Munir

C.F.O Tariq Shafiq

C.T.O Ramy Reyad

Chain Of Commands
Chief Strategy Officer: Vice President Sales & Distribution: Vice President Customer Care: Vice President Corporate Affairs: Chief Technical Officer: Vice President Marketing: Chief Information Officer: Head of Human Resources & Administration: Chief Finance Officer: Head of Business Analysis and Planning: Tariq Rashid Bilal Munir Sheikh Irfan Akram Agha M. Qasim Ramy Reyad Kamel Jahanzeb Taj Irfan Farooq Sadia Ahmad Andis Locmelis Farid Ahmed

Employee Structure

Finance Department
H.O.D

PLANNIG & DEVELOPM-ENT WING

FIELD OPERATION

RECONCILI-ATION WING

SYSTEM REVIEW WING

Commercial Department

Company Analysis

Core Business
UFONE offers exclusively designed tariff plans that cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. To achieve this objective, we offer both postpaid and prepaid solutions to our customers. Compared to our competitors, both the postpaid and prepaid brands are the largest brands of their kind in the Pakistan cellular industry.

Coverage
Where other networks fail, ours connects instantly. UFONE provides the widest coverage network, covering more than 10,000+ cities, towns, and villages across Pakistan. It connects over 34.2 million family members every second of the day with exceptional voice quality due to its broad coverage.

Financial Highlights

Motivation in UFONE

Corporate Social Responsibility

Playing an active role in supporting the community and social development of Pakistan
Donated computers to the Federal Board of Intermediate and Secondary Education Donated Rs. 100,000 to Pakistan Institute of Medical Sciences to set up a computer lab During the devastating earthquake UFONE was amongst the first to respond to the crisis.

UFONE Market Values

Competitors
Telenor Mobilink Warid Zong

LEADERSHIP
Leaders establish direction by developing a vision of the future then they align people by communicating this vision and inspiring them to overcome hurdles like competitors

Company Growth

Graphs
Shown below are the graphs of UFONE market share in the year 2009 and 2010 in the month of May.

Graphs

Achievements
ISO 9002 Quality Management System Certification Largest Call Center in Pakistan Only cellular service in Pakistan to provide coverage on the M2 motorway UFONE GSM's Short Message Service Center allows Vehicle Tracking and Fleet Management services that are being provided by Trakker (Pvt.) Ltd.

Conclusions & Recommendations

Conclusions & Recommendations

UFONE has successfully achieved a record subscriber growth of 40 % in 2007 and with over 6000 cell sites, has coverage in over 7,000 cities, towns, and villages, throughout Pakistan. International roaming is available in over 127 countries with more than 300 partner operators, and the company's investment to date, is over US $2.5 billion. It directly employs over 4,500 people, and facilitated through an integrated technology infrastructure, has the largest distribution network of over 200,000 retail outlets across Pakistan.