UNIVERSITI TEKNOLOGI MARA

PROBLEM BASE LEARNING SESSION 1

PREPARED BY : MAZLAN BIN MASRI PAAT MARZUKI BIN SAIMAN RICHARD JOHN PREPARED FOR: MDM SITI SYAMSIAR MUHARAM

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ACCOUNTING INFORMATION SYSTEM

TMV Car Rental Service was incorporated as a private limited company on the 11th of September 2000 under the companies Act of 1965. The company is licensed by the Ministry of Culture, Arts and Tourism to carry out a car hirer business in Malaysia. The company commences business in the year 2002 with zero fleet of vehicles and zero manpower. In just over a short span of a few years, the company now have over 300 fleet of vehicles of various mix. Whether you rent a vehicle for travelling on business or holiday within Malaysia, you will feel at home behind the wheel of a TMV Car Rental Service vehicle. We offers a wide choice of vehicles, from economical to luxury cars, vans, MPVs and 4 wheel drives, for you to choose the one most appropriate for your trip and traveling comfort. To help you on your way, all our rentals are competitively priced. At TMV Car Rental Service, we not only pride ourselves on the quality of our service, but also on the careful maintenance and checks between each rental for all of our vehicles, thus providing our customers with excellent value for money.

COMPANY OVERVIEW

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ACCOUNTING ISYSTEMS ANALYSIS AND DESIGN

TMV CAR RENTAL COMPANY NAME : SERVICES

TMV CAR RENTAL SERVICE BUSINESS OFFICE : J-59-3A, KK TIMES SQUARE, JLN OFF COASTAL HIGHWAY, 88100 KOTA KINABALU, SABAH. TEL /FAX : (088) 311223 PARTNERS : MAZLAN MASRI PAAT MARZUKI SAIMAN RICHARD JOHN

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

COMPANY OVERVIEW

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ACCOUNTING ISYSTEMS ANALYSIS AND DESIGN

SYSTEM REQUEST
Project Name Project Sponsor Name Department Organization Phone E-mail Business Need : To make an ordering system that enable the company to: a. b. c. d. Monitor enquiry from customer Monitor the sales Reduce error Maximize profit : Ordering System : Sales Department : Richard John Tanduyah : Sales Department : TMV Car Rental Service : 088-311223 : TMVRentalCar.com.my

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

SYSTEM REQUEST
FUNCTIONALI REDUCES TY: MISTAKES WITH ORDERS OR CANCELLATIONS
All orders and cancellations are agreed with the guest and immediately confirmed online. Communication errors are eliminated, which reduces the stress level for service personnel. Guests are happier too, because they always get exactly what they ordered. REDUCES COSTS Computers are good at handling data and performing automated tasks. Internet allows to access this
data from anywhere in the world at a low cost. The most time consuming tasks are generally communication with the client and the rental operations (handling bookings) and keeping the price information updated. Solving these problems was our main goal while designing the system.

COMPLETE CONTROL SYSTEM FOR ALL TRANSACTION USING LEADING SOFTWARE S Every transaction - from orders and cancellations to amendments is logged in a journal, along with the time it was performed. Lost transactions are a thing of the past.

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

SYSTEM REQUEST
ISSUES
DATELINE:

The system have to be implemented before the month of July to cater the peak sales that expected by TMV Car rental service.
COST: All this year, all the functionality in the organization is done manually. Setting a system that integrate all department can involve a one time huge expenditure

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

SYSTEM REQUEST
EVALUATING SYSTEM REQUEST:
In order to set up the system, a committee will be formed comprising management level and all the functional level within TMV Car Rental Service. The system propose will be evaluated by below aspects:

Technical feasibility Operational feasibility Economic feasibility

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

SYSTEM REQUEST
START` CUSTOMER LOG ON TO WEBSITE CUSTOMER CHECK AVAILABALITY OF CAR CUSTOMER SELECT CAR AND PAY ORDER RECEIVE BY COMPANY AND LOCK DRIVER SEND CAR TO CUSTOMER END

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

 inefficient for keeping the customer waiting too long on the phone to get information on certain product. One of the key reason for the delay is customer service needs to flip through the catalogue to find information. Symptom There are complaints that products being shipped to the wrong customer address even though the company is using reliable courier service. Symptom

BUSINESS PROBLEM/SYMPTOM Customer services were accused of being

Hot selling items sometimes run out of stock and takes time to replenish resulting in loss of sales. Random check with suppliers dismissed any suggestion of insufficient supplies. Business
Problem

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

BUSINESS PROBLEM/SYMPTOM It is difficult to retain customers loyalty

since sales department could not properly identify their regular customers who deserve certain amount of discounts. Symptom
Sales person sometimes wrongly calculate the total sales amount as they have to do it manually and in some cases provides wrong quotation to customers. Sales amount understatement will result in loss to company while overcharging a customer will result in complaints and lead to bad company reputation. Business
Problem

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

Problem

Goal

Hot selling items sometimes run out To ensure that the stock require of stock and takes time to replenish is available when needed and can resulting in loss of sales. Random lead to maximization of profit. check with suppliers dismissed any suggestion of insufficient supplies. Sales person sometimes wrongly calculate the total sales amount as they have to do it manually and in some cases provides wrong quotation to customers. Sales amount understatement will result in loss to company while overcharging a customer will result in complaints and lead to bad company reputation To ensure that proper calculation has been made and all figures and numbers has been check to avoid from misstatement that can lead to overcharge or loss

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

Problem

Project Goal

Hot selling items sometimes run out To ensure that the stock require of stock and takes time to replenish is available when needed and can resulting in loss of sales. Random lead to maximization of profit. check with suppliers dismissed any suggestion of insufficient supplies. Sales person sometimes wrongly calculate the total sales amount as they have to do it manually and in some cases provides wrong quotation to customers. Sales amount understatement will result in loss to company while overcharging a customer will result in complaints and lead to bad company reputation To ensure that proper calculation has been made and all figures and numbers has been check to avoid from misstatement that can lead to overcharge or loss

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

A
5 0 5 5 10

B
5 5 10 10 15

START C 15 0 15 7 15 D E 5 20 25 35 40 F 20 20 40 20 40 G H I M 5 105 110 105 110

5 15 20 15 20

20 40 60 40 60

30 60 90 60 90
J 10 60 70 70 80

15 90 105 7 11 K
15 70 85 80 95

FINIS H

L
10 85 95 95 105

Critical Path is C-D-F-G-H-I-M; 15 + 5 + 20 + 20 + 30 + 15 + 5 = 110 Days

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

A
5 0 5 5 10

B
5 5 10 10 15

START C 15 0 15 7 15 D 5 15 20 15 20 E 5 20 25 35 40 F 20 20 40 20 40 G H I M 5 115 120 115 120

20 40 60 40 60

30 60 90 60 90
J

25 90 115 90 115 K 25 70 95 70 95 L

FINIS H

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The project completion date will be delayed another 10 days. Yes it will result in the same effect.

10 60 70 60 70

10 95 115 95 115

ACCOUNTING SYSTEMS ANALYSIS AND DESIGN

SYSTEM REQUEST
Slack time
Is the difference between the latest possible completion time of each activity which will not delay the completion of the overall project, and the earliest possible completion time, based on all predecessor activities. The advantages of PERT Chart over Gantt Chart for project scheduling are: a.Easy to identify the order of precedence b.Easy to identify the critical path and critical tasks c.Easy to determine the slack time

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ACCOUNTING SYSTEMS ANALYSIS AND DESIGN