Degree to Which a Set of Inherent Characteristics Fulfills Requirements.

(Stated, Implied or Obligatory)

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Ver 1.2

Quality Concepts

Prep dt: 10/01/10

Ver 1.2

Fitness to Standard
Concepts of Incoming and Final inspection.

Drawback of implementing such system ??? - No check or control to avoid rejections. - Cost of poor Quality

Prep dt: 10/01/10

Ver 1.2

Fitness to Use
Assure satisfaction of market needs. To forecast, can the product be used as the

customers want to use it. Rigorous inspection, narrowing the specifications limits.

Drawback of implementing such system ??? - Heavy Inspection costs.

Prep dt: 10/01/10

Ver 1.2

Fitness to Cost
Achieving customer requirements at low cost. Maintaining consistency and the Efficiency of the

processes.

Is it enough in todays market scenario??? - Can we keep pace with the competitive globalized market

Prep dt: 10/01/10

Ver 1.2

Fitness to latent requirements

Anticipating customer needs before customer even

talks about these needs.

Wow
Prep dt: 10/01/10 Ver 1.2

Quality management system

What is a Quality Management and how is it different

from the earlier versions of Quality control or Quality assurance?

Better to Prepare and Prevent rather than Repair & Repent

Prep dt: 10/01/10

Ver 1.2

8 Quality Management Principles

Customer Focus.
Leadership Involvement of people Process Approach System approach to management Continual Improvement Factual approach to decision making Mutually Beneficial supplier relationships.

Prep dt: 10/01/10

Ver 1.2

Customer focus
Cl. 5.1a, 5.2, 5.5.2c, 6.1b, 7.2, 8.2.1, 8.4a. To understand current and future customer needs,

should meet customer requirements and strive to exceed customer expectations.

Prep dt: 10/01/10

Ver 1.2

Leadership
Cl. 5.1, 5.2, 5.3, 5.4.1, 5.5.1, 5.5.3, 5.6.1, 6.2.2 Leaders establish unity of purpose and direction of

the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Prep dt: 10/01/10

Ver 1.2

Involvement of people
Cl. 5.3d, 5.5.1, 5.5.3, 6.2.2, 6.3 People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit.

Prep dt: 10/01/10

Ver 1.2

Process Approach
Cl. 4.1, 5.6.2c, 7.1, 8.2.3, 8.4c
Desired results are achieved more efficiently when activities and related resources are

managed as a process.

Prep dt: 10/01/10

Ver 1.2

System approach to Management

Cl. 5.4, 5.6 Identifying, understanding and managing

interrelated processes as a system, contributes to the organizations effectiveness and efficiency in achieving the objectives.

Prep dt: 10/01/10

Ver 1.2

Continual Improvement
Cl. 4.1, 5.1, 5.3b, 5.6, 6.1a, 8.4, 8.5

CI of organizations overall performance should be a permanent objective of the team.

Prep dt: 10/01/10

Ver 1.2

Factual approach to decision making

Cl. 5.4.1, 5.6.1, 8.2.1, 8.2.3, 8.2.4, 8.4, 8.5 Effective decisions are based on the analysis of data and information.

Prep dt: 10/01/10

Ver 1.2

Mutually beneficial supplier relationships

Cl. 7.4 An organization and its suppliers are

interdependent and a mutually beneficial relationship enhances the ability to create value.

Prep dt: 10/01/10

Ver 1.2

The Std. In brief

Main clauses:
4 Quality Management System
4.1 General Requirements 4.2 Document Requirements

Prep dt: 10/01/10

Ver 1.2

The Std. In brief

Main clauses:
5 Management Responsibility
5.1 Mngt Commitment 5.2 Customer focus 5.3 Quality policy 5.4 Planning 5.5 Responsibility, Authority and communication 5.6 Management Review

Prep dt: 10/01/10

Ver 1.2

The Std. In brief

Main clauses:
6 Resource Management
6.1 Provision of resources 6.2 Human resource 6.3 Infrasturcture 6.4 Work Environment

Prep dt: 10/01/10

Ver 1.2

The Std. In brief ( Subclauses can be marked for exclusion)

Main clauses: 7 Product Realization

7.1 Planning

7.2 Customer related process 7.3 Design

7.4 Purchase

7.5 Product and service provision

7.6 Control of monitoring / measuring devices

Prep dt: 10/01/10 Ver 1.2

The Std. In brief

Main clauses:
8 Measurement, Analysis & Improvement
8.1 General 8.2 Monitoring and measurement 8.3 Control of nonconforming product 8.4 Analysis of data 8.5 Improvement

Prep dt: 10/01/10

Ver 1.2

Lets understand the Standard better in the following Sessions

Prep dt: 10/01/10

Ver 1.2