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1- Communication skills, share information 2- Flexible leaders 3- Interconnectedness of all organization operations 4- women are information focus and Men are image focus Deborah Tannen(1994)
Four principles
1- Efficiency Efficiency means reaching a specific end rapidly while using the least amount of cost and effort. Self-serve gasoline, ATMs, microwave dinners, 2- Predictability Predictability refers to structure the environment so that people know what to expect McDonalds prepare all food using set formulas Policies guide the performance of every job
Four principles
3- Uniformity 4- Control When things are pre-packaged, premeasured, and automatically controlled, the human employee is no longer required to think For example, checkers at the grocery store dont have to think they simply scan the barcode, Airplanes are also under the control of computers pilots simply oversee the process
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