TQM Practise in Toyota Company

By: Ankita, Saloni, Pooja, Taral, Vishal

Evolution of Quality Management

Inspection Quality Control
Salvage, sorting, grading, blending, corrective actions, identify sources of non-conformance

Develop quality manual, process performance data, self-inspection, product testing, basic quality planning, use of basic statistics, paperwork control.
Quality systems development, advanced quality planning, comprehensive quality manuals, use of quality costs, involvement of non-production operations, failure mode and effects analysis, SPC. Policy deployment, involve supplier & customers, involve all operations, process management, performance measurement, teamwork, employee involvement.

Quality Assurance
TQM

BASIC PRINCIPLES OF TQM

Approach Scope Scale Philosophy Standard Control Theme Management Led Company Wide Everyone is responsible for Quality Prevention not Detection Right First Time Cost of Quality On going Improvement

FOUR KEY PRINCIPLES

Measure quality so you can affect it Focus on a moving customer Involve every employee Think long term - Act short term

THE CASE FOR QUALITY

1 Success of competitors who take quality seriously 2 Rising expectations of customers 3 Quality differentiates companies from the competition 4 Narrowing of supplier bases by quality conscious companies
.

THE CASE FOR QUALITY

5 Growing evidence that growth in market share comes from sustained quality.

6 Cost advantages
7 High cost of catastrophic failure 8 Inspection poor substitute for right first time

SEVEN DEADLY SINS OF TQM

Flight to nowhere

One size fits all

Substituting TQM for leadership Inside - Out indicators Mandatory religion Quality kept as a separate activity Teaching to the test Booz-Allen & Hamilton

Project Quality Plan

Definition
The project quality plan is a documented description of the project management system and must be approved by the AEM, in part to demonstrate his commitment to quality but primarily it is the means by which technical and administrative authorities are delegated through out the project. All projects shall have quality plan. Project engineer shall develop and update the PQP.
.

Preparation of a project quality plan

Confirm project objectives
Plan the project allocate resources
Identify critical activities Define standards and controls Audits
AEM/PE/HE

AEM/PE HE/HC/PE DE/CE/PE QA/SCE/PE PE

Close-out

MANAGEMENT AT TOYOTA
Toyotas success in global and local markets was through implementation of innovative and path breaking ideas in production floors. People based enterprise culture. Teamwork and Work culture as a major contributor to Toyotas success. Problem solving exercise at end of every session.

PROBLEM AREA IN TOYOTA

Initially produced only military vehicles. Faced tough competition from Ford and General Motors. Several Manufacturing In efficiencies.

TQM Practise in Toyota

TPS (Toyota Production System) believed in Just In Time Production. Core principle of Style and Innovation. Create future demand through values and quality. Learning from past experience.

THANK YOU