Techday 13.09.

2012 Lync 2013 Preview

Philipp Beck Microsoft Certified Master in OCS und Lync CEO von Luware AG

Agenda Teil 1
Themen (ca 60 min) Communicate and Connect Video and Voice Collaboration and Meetings Availability Across Multiple Devices Virtual Desktop Infrastructure (VDI) Plug-in Microsoft Lync At a Glance QA (ca 10 min) Pause

Agenda Teil 2
Themen (ca 60 min) Topology Changes New Disaster Recovery and High Availability Features New Features for External User Access New Archiving Features New Persistent Chat Server Features New Scheduling Changes Enterprise Voice Changes Migration Scenarios QA (ca 10 min)

Lync 2013 Preview

COMMUNICATE AND CONNECT

One Experience Across Computers, the Web, Your Devices, and Your Phone

Mac

PC

Browser

Mobile

Desk Phones

Connect Anywhere in Office

Easily share Office

documents in a Lync meeting

OneNote enables new

ways to collaborate before, during, and after meetings

Tech notes:

PowerPoint (PPT) sharing relies on the new Office Web Application Server integration
OneNote permissions are not managed by Lync
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Lync Main Window

A new Chat Rooms icon

replaces the Activity Feeds icon on the main Lync page. With the Chat Rooms icon, you can quickly access your chat rooms and filters
A new Full Screen icon lets you

expand your Lync window to fill the screen

A new Add a contact button

helps you quickly build your Contacts list

Contact Card

The Conversation Window

New Tabbed Conversations Feature

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Lync 2013 Preview

VIDEO AND VOICE

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Lifelike Video Experience

1.Innovate in video collaboration

2.Integrate more closely with

Office experiences

3.Modernize Lync user experience

4.Extend the reach of Lync to the

web, thin clients, phones, slates, individuals, and education

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Enhancements in Multi-View Video

Immersive and meaningful video makes me feel like Im there.
I can quickly initiate immersive

communication with multiple people

I know who is talking I see how others see me Tech notes:

High-resolution photos come from Exchange Target is ~0.5MP (648x648); smaller photos will be scaled

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Lync 2013 Preview

COLLABORATION AND MEETINGS

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Office Web App Server

Using the new Web Application Companion-based Office Presentation Service,

present your PowerPoint presentation in a Lync meeting

Advance through slides and animations or bring up thumbnails for quick navigation Annotate and telepoint on the presentation

View speaker notes as you present

Adjust meeting options to control whether meeting participants can navigate through slides on their own or annotate presentations

Synchronously play embedded multimedia files in PowerPoint decks (New in Lync!)

Support for Windows Media Video (WMV), H.264, and non-native content (e.g., You Tube Video) up to 20 megabytes (MBs)
Meeting participants are automatically muted during video playback Presenter can play, stop, and seek to a specific location

Multimedia will not be recorded at full fidelity

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Integrates seamlessly with Lync 2010 clients

Lync Web App

Operating system 32-bit 64-bit Version 32-bit Version 64-bit Version 32-bit Version 64-bit Version 32-bit Version 64-bit Version 32-bit Version Version of of Internet of Internet of Internet of Internet of Internet of Firefox of Safari 5.X of Chrome Internet Explorer 10 Explorer 9 Explorer 9 Explorer 8 Explorer 8 10.X 17.x Explorer 10

Windows 7 with SP1

Yes

Yes No

Yes Yes

Yes No

Yes Yes

Yes No

Yes Yes

No No

Yes Yes

Windows Vista Yes with Service Pack 2 (SP2)

Windows XP with Service Pack 3 (SP3)

N/A

N/A

N/A

N/A

Yes

No

Yes

No

Yes

Windows Server 2008 R2 with SP11

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Windows Yes Server 2008 with SP22 Mac OS-x N/A (Intel-based) 1

No

Yes

No

Yes

No

Yes

No

Yes

N/A

N/A

N/A

N/A

N/A

Yes

Yes

Yes

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Audio Conferencing, Room Systems

Lync audio conference enhancements:
Mute the audience and allow or block video sharing Use meeting room audio controls to mute, unmute, and change device

Upload presentations with video clips and display using easy video controls
As a presenter, allow or block sending videos Merge conversations while in a meeting Save meeting recordings automatically Share meeting notes with anyone or to a shared location
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Lync Video and Meeting Solutions

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Lync 2013 Preview

AVAILABILITY ACROSS MULTIPLE DEVICES

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Mobile Devices

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Lync Devices
Choice of phones, headsets, webcams, PCs, and conference room devices Interoperable and designed for Lync options Telephony and UC specific solutions

@ home

in the office

on the go

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Web Conferencing Tools

Web Conferencing enables users to: Share and collaborate on documents during conferences and meetings Collaborate using white board, meeting notes, shared notebooks, and OneNote

Share all or part of the desktop with others in real time

Experience virtual meetings as though all participants are in a single conference room Enjoy real-time audio and video communications among attendees Add IM, video, program sharing, desktop sharing, or web conferencing to any conversation
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Lync 2013 Preview

VDI

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VDI Plug-in Features

PSTN

Lync Server 2013

IM, Presence,

Audio & Video Remote Desktop Client

Data Collaboration,
App Integration Remote Desktop Servers

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Video Architecture

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Video Architecture

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Lync 2013 Preview

MICROSOFT LYNC AT A GLANCE

27

Brick Model

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Monitoring Improvements
Geo-availability monitoring

Monitor end-user scenarios from different geographical regions

Uses multiple System Center Operations Manager (SCOM) agents, inside or outside the data center, to run synthetic transactions at regular intervals.

End-to-end scenario availability and other reports

Using SCOM data warehouse and reporting engine

Rich error reporting for synthetic transaction failures

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Robust Server/Client Environment

Communicating and connecting in Lync Collaborating using voice and video in Lync Lync is available virtually anytime, anywhere on almost any device

Find, connect, and communicate with Microsoft Office users Connect and communicate with external users Manage Lync IM & presence and persistent chat features

Lifelike video experience with multi-view video and higher resolutions Web conferencing Voice conferencing Office integration

Lync is available on a variety of mobile devices Lync is available on the web Lync is available on room systems Lync as a Hosted Service

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Virtual Desktop Infrastructure

The storage and execution of a desktop workload (operating system, applications, and data) is centralized on a virtual machine in the data center

Remote Desktop Client

via a remote desktop protocol (such as Remote Desktop Protocol (RDP) or Independent Computing Architecture (ICA)) to client devices

Remote Desktop Servers Presentation of the UI is managed

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Lync 2013 Preview

DEMONSTRATION: LYNC CLIENT AND HOW IT LOOKS

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Lync 2013 Preview

PART 1 QUESTION -> ANSWERS

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Lync 2013 Preview

BREAK

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Agenda Teil 2
Themen (ca 60 min) Topology Changes New Disaster Recovery and High Availability Features New Features for External User Access New Archiving Features New Persistent Chat Server Features New Scheduling Changes Enterprise Voice Changes Migration Scenarios QA (ca 10 min)

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Lync 2013 Preview

TOPOLOGY CHANGES

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IPv6 Support
IPv4 depletion has caused enterprises to start planning for

transition to IPv6 seriously

Exponential growth of mobile devices has forced carriers to start

issuing IPv6 addresses

Goals for this release :

Lync scenarios work well in a dual-stack IPv6/IPv4 environment IPv6capable: If IPv4 is disabled from the network, Lync should continue to work for all the basic functionalities

Recommend converting entire deployment to Lync Server 2013

before enabling IPv6, for simplifying interoperability

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Lync Hybrid Deployment

Steps to prepare and deploy Lync Server 2013 Hybrid Environment
Step Comments

Create an tenant account for Lync Online

You will be provided with a tenant organization and the administer credentials to access it. You can connect to the Edog Microsoft Online portal at https://portal.ccsctp.com
Your domain is also referred to as your vanity domain. You must add your domain to Microsoft Office 365 (on Edog), and then follow the steps to validate the domain with Office 365. This is to confirm that you are the owner of the domain. You can use the Office 365 Deployment Readiness Tool to identify any issues in your Active Directory that may cause issues with synchronizing with Office 365. For details, see section 3.3.1 Office 365 Deployment Readiness Tool of the Office 365 for Enterprises Deployment Guide for at http://community.office365.com/modg/topics/Office365Deploymen tReadinessTool.aspx.

Add your domain and verify ownership

Verify environment readiness

Setup DNS records

Add or modify the DNS records necessary for a Lync Server 2013 hybrid environment.

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Office Web Apps Server

Perimeter network
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Director Role Changes

Director role de-emphasized

Reference topology does not include a Director, even for multiple sites/pools
Director role is only recommended if you have two zone security requirements

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Enterprise Voice Topology Changes

OCS 2007 - 1:1

Lync 2010 - 1:N

Lync 2013 - M:N

GW GW

MS

GW GW

MS

GW

MS

MS

Supporting multiple trunks between the Monitoring Server (MS) and a gateway

(GW)/session border controller (SBC) allows for:

Better resiliency both service and on-premise scenarios Better interworking with IP PBXs for bypass

Using Transport Layer Security (TLS) + Secure Real-Time Transport Protocol (SRTP) for multiple Session Initiation Protocol (SIP) trunks to the same SBC FQDN

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Lync 2013 Preview

DEMONSTRATION: TOPOLOGY BUILDER AND ITS CHANGES

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Lync 2013 Preview

NEW DISASTER RECOVERY AND HIGH AVAILABILITY FEATURES

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Geographic Pool Disbursement

Two identical sites in two geographically disbursement data centers Pools between two sites are paired as backup of one another in active-active mode Each pool carries 50% of the load of the two pools Backup service replicates data between two paired pools in real time Users are re-routed to the backup pool when their home pool fails
P1 P2

Data Center Boundary

One Forest Spanning Two Data Centers

Shared Servers

Shared Servers

P3

P4

P5

P6

P7

P8

P9

P10

Site 1

Site 2
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Front End Pooling Pairing

Scenario HA: server failure HA: pool backend failure OCS 2007 R2 Server clustering via HLB SQL Backup & Restore Lync Server 2010 Server clustering via HLB and DNS LB SQL clustering & SANbased shared storage Lync Server 2013 DR: pool failure SQL Backup & Restore Voice resiliency for datacenter pools and BOA Metro-site stretched pool for presence and conferencing resiliency. Same as Lync Server 2010 Use synchronous SQL mirroring between two back ends w/o the need for shared storage Support auto FO/FB (w/ witness) and manual FO/FB Integrate with Planning tool, Topology Builder, and Lync Server Control Panel. Maintain voice resiliency in Lync 2010 Enhance PSTN voice w/ trunk auto FO/FB Support presence and conferencing resiliency via Pool pairing Active-active mode in two geographically dispersed datacenters Backup Service for real-time persistent data replication between two paired pools Manual FO/FB cmdlets Integrate with Planning tool, Topology Builder, and Lync Server Control Panel. Do not cover RGS/CPS/E911/CAC

DR: Site failure SQL Backup & Restore Metro-site stretched pool

Same as above for Lync pools No support for Lync 2010 pools
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Back End High Availability Support Matrix

Feature Peer-to-peer (all modalities) Presence Conferencing (all modalities) UCWA Archiving Call Detail Record (CDR) /Quality of Experience (QoE) federation Public IM Connectivity (PIC) routing Unified Contact Store (UCS) Topology Builder Lync Server Control Panel HA YES YES YES YES YES YES YES YES YES YES YES DR YES YES YES YES YES NO YES YES Call Admission Control (CAC) YES YES YES
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Feature

HA

DR

Planning Tool
Public Switched Telephone Network (PSTN) Voice Conferencing Auto Application (CAA) / Personal Virtual Assistant (PVA) / GVA Response Group Service (RGS) / Call Park Server (CPS) / Client Access server (CAS) /Enhanced 911 (E911)

YES
YES YES

YES
YES YES

YES

NO

YES YES

NO YES

Extensible Messaging and Presence Protocol (XMPP)

Lync 2013 Preview

NEW FEATURES FOR EXTERNAL USER ACCESS

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Extensible Messaging and Presence Protocol Changes

New for External Users:
Extensible Messaging and Presence Protocol (XMPP) Changes

XMPP Proxy and Gateway XMPP Federation is optional Add contacts from XMPP-based partners for IM and Presence

Mobility Support for Mobile Clients

Using Applie iOS, Android, Windows Phone, or Nokia mobile devices

Send and receive IM, view contacts, viewing Presence

Use Voice features: click to join, call via work, single number reach, voice mail, missed call notification.

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Mobility Support for Mobile Clients

Contacts

Photo contact list, contact card, enterprise search, distribution groups iOS

Presence

My status, contact presence

Instant Messaging (IM)

Point to Point (P2P) IM, group conversations

Audio Conferencing

Meetings environment, click to join audio conference

Voice

Single number reach, call forwarding setting, voice mail

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Support for on-premises and Microsoft Office 365

Lync 2013 Preview

NEW ARCHIVING FEATURES

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Collocation of Archiving Role

What is Archived In-meeting instant messages (IMs) Meeting join/leave activities with roles PowerPoint file sharing activities Handouts Whiteboard (new) Poll (new) High Availability (new) No more archiving server role Fails over with Front End server In flight session archives replicated to multiple Front End servers SQL mirroring support Exchange Integration (new) Single archiving policy (mailbox hold) Archives stored in Exchange user mailboxes Discovery and Preservation across Exchange, Lync, and SharePoint Disaster recovery On-Premises and cloud 51 Requires Exchange Server 2013

Lync 15 Server

Mailbox Hold Policy > Archiving Policy Get Mailbox Hold Policy

Exchange 15 Server
AD

Lync Server Front End

Session Transcripts

Web Conference Archives Lync Server Front End

Session Transcripts Exchange Store Session Transcripts Mailbox Server

Lync Server Front End

(Optional) Archiving Db for archiving users without Exchange 15 mailboxes

Exchange Integration
Exchange Integration (new)
Single archiving policy

Lync 15 Server Mailbox Hold Policy > Archiving Policy

Get Mailbox Hold Policy

Exchange 15 Server
AD

(mailbox hold)
Archives stored in Exchange
Lync Server Front End

Session Transcripts

user mailboxes
Discovery and Preservation

across Exchange, Lync, and SharePoint

Disaster recovery On-Premises and cloud

Web Conference Archives Lync Server Front End

Session Transcripts Exchange Store Session Transcripts Mailbox Server

Lync Server Front End

(Optional) Archiving Db for archiving users without Exchange 15 mailboxes

Requires Exchange Server

2013

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Lync 2013 Preview

NEW PERSISTENT CHAT SERVER FEATURES

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Key Persistent Chat Topology Changes

Persistent Chat Server is a first-class server role in Lync Server topology
Multiple Persistent Chat Server pools to help comply with data privacy regulations Disaster recovery improvements and stretched pools Simplified administration model

Topology Builder, Lync Server Control Panel, Microsoft Windows PowerShell, Health and Monitoring

Large rooms

Up to 15K concurrent endpoints/room

Mirrored

SQL
Active Directory

Registration & Presence (SIP) Persistent Chat (XCCOS) Room Management (Web)

Lync PC Pool 1 Persistent Chat (XCCOS)

Registration, Presence (SIP) Persistent Chat (XCCOS)

Lync Edge
Reverse Proxy

IM & P

Lync FE Pool 1
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Datacenter

Lync admin

Fully Integrated Server Role

Persistent Chat Service Role

Persistent Chat Store

Channel Service

File Upload/ Download Web Service

Persistent Chat Compliance Service

Persistent Chat Compliance Store Compliance File Store File Store

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Lync 2013 Preview

NEW SCHEDULING CHANGES

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Scheduling Changes

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Creating Online Meetings from Outlook Web App

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Joining Meetings from Outlook Web App

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Lync 2013 Preview

ENTERPRISE VOICE CHANGES

60

New Enterprise Voice Routing Changes

Lync introduces new enhancements to voice routing, including:

Call Forwarding You can forward calls to other phones and client devices. Enabled by default Simultaneous Ringing Incoming calls ring on an additional phone (for example, a mobile phone) or other endpoint devices. Enabled by default Manager/Delegate Simultaneous Ringing Delegates can setup simultaneous ringing to their mobile devices for incoming calls to their manager Voicemail Escape When simultaneous ringing is configured, and the users cellphone is turned off, out of battery or out of range, Lync Server 2013 can determine that an incoming call was immediately routed to voicemail, and hang up that endpoint so that the call can continue to ring to endpoints of the user Caller ID presentation Provides the administrator the flexibility to modify the format of the calling partys phone number Conference Dial-Out for users not enabled for enterprise voice Users that are not enabled for Enterprise Voice are now able to do conferencing dial-out based on the organizers voice policy
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New Hybrid Voice Features

Microsoft Office 365 On-Premises

IP
Edge Server Lync OnPremises Infrastructure
Lync Server

PBX

ExUM

PSTN

Lync

Allow for gradual migration to the cloud by leveraging existing enterprise PSTN connectivity, and provide PBX interoperability using Lync Hybrid server/appliance Split domain model to allow users homed in the cloud, but voice policy and routing done from on-premises Lync cloud appliance

Media path optimized to avoid tromboning through Lync Online

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Devices in Service
IP phones currently running Lync Phone Edition will be able to interoperate

with Office 365 with updated image

Polycom CX700 will not be updated

The same image will work with on-premises, hybrid, or cloud deployment Only user accounts will be supported for sign-in

Common area phone accounts will not be allowed

In hybrid and cloud deployments, Lync Phone Edition will be managed by

Device Update Service running in Lync Online

IP phones will always be automatically updated to the latest approved image for best experience

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Configuring Hybrid Voice in Lync

Microsoft Office 365 On-Premises

IP
Edge Server Lync OnPremises Infrastructure
Lync Server

PBX

ExUM

PSTN

Lync

Allow for gradual migration to the cloud by leveraging existing enterprise PSTN connectivity, and provide PBX interoperability using Lync Hybrid server/appliance. Split domain model to allow users homed in the cloud, but voice policy and routing done from on-premises Lync cloud appliance. Media path optimized to avoid tromboning through Lync Online.

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Lync 2013 Preview

MIGRATION

65

Migration Approach

66

Support Boundaries

67

Voice Routing Coexistence

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Migration Side by Side

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Migration Notes
Server Side by Side Site by Site Powershell scriptable User can be moved back to Lync 2010

Client Min OS Support is Win 7 Lync 2013 client can be deployed with Lync 2010 Backend

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Lync 2013 Preview

PART 2 QUESTION -> ANSWERS

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Lync 2013 Preview

THANK YOU !

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Lync 2013 Preview

BACKUP SLIDES

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Lync 2013 Preview

APPLICATION INTEGRATION

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Lync Software Development Kit

Whats new:
Application sharing

Data collaboration
Microsoft Office PowerPoint viewing Whiteboarding

Persistent chat
Join room Post/read messages Filter messages Add-in support
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Line of Business Applications

Microsoft Silverlight and Windows Presentation Foundation (WPF) UI controls Drag-and-drop Lync functionality into LOB applications

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Send Context with Your Conversation

Invite w/ Context

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Luware Contact Center Solution Lean Unified Customer Service (LUCS)

Multimodales CC

Dezentrale Speicherung

Unterschiedliche Applikationen / Gerte

Unterschiedliche Agenten

Zentrale Speicherung

Eine Applikation

Gleicher Agent

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LUCS Interactive Conversation Response (ICR)

Hinweise fr Audio und IM Auswahlmenus fr Audio und IM Verwendung der Service Presence ffnungszeiten Abfrage ber Microsoft Exchange
Lean Unified Customer Service Luware AG 79

LUCS WebChat
Presence Integration in die Website Callback Mglich ICR

Lean Unified Customer Service Luware AG 80

LUCS CRM Integration

Automatisches ffnen der gewnschten CRM Maske Integration in Konversationsfenster oder stand-alone bergabe diverser Parameter

Lean Unified Customer Service Luware AG 81

LUCS Kommunikation ber alle Modalitten

Instant Messaging Voice Desktop Sharing

Lean Unified Customer Service Luware AG 82

Kontakt
Luware AG Technoparkstrasse 1 CH-8005 Zrich +41 58 404 28 00 sip:solutions@luware.net mailto:solutions@luware.net http://luware.net

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