What is Communication?

Communication is the process in which information, ideas, feelings, beliefs etc are exchanged between two or more people.

THE COMMUNICATION PROCESS

Frame of Reference

SENDER

msg

encode

transmission

msg

decode

RECEIVER

Feedback

Types of communication
VERBAL

NON VERBAL
Body Language Paralinguistics

Written
Business Report Business Proposal Audit Report Purchase Order Bills Collection Letters Budget Report Agenda Minutes

Oral
Business Presentation Seminar Business Meetings Interview Telephone Communication Group Discussion Video Conferencing

Non-Verbal Cues Proxemics

Executive Summary

Communication Models

Aristotles Model of Communication

Shannon & Weaver Model of Communication

Source----Encoder------Message----Channel-------Decoder----Receiver-----Noise---------Feedback

Berlos SMCR Model

Source Message Channel Receiver Communication skills
Communication Elements skills

Seeing Hearing
Touching Smelling

Attitudes
Knowledge Culture

Structure
Treatment Content

Attitudes
Knowledge Culture

Social system

Code

Tasting

Social system

Lasswells Model of Communication

Lasswells Model of Communication

Dell Hymess Model of Communication

The SPEAKING Model of Dell Hymes

S - Setting and Scene - The setting refers to the time and place while scene describes the Environment of the situation.

P - Participants - This refers to who is involved in the speech including the speaker and the audience. E - Ends - The purpose and goals of the speech along with any outcomes of the speech. A - Act Sequence - The order of events that took place during the speech. K - Key - The overall tone or manner of the speech. I - Instrumentalities - The form and style of the speech being given. N - Norms - Defines what is socially acceptable at the event G - Genre - The type of speech that is being given.

Communication Network

Channels of Communication

Organizational Communication
President

Vice President (Finance) General Manager

Vice President (Marketing)

General Manager

Regional Manager
Manager

Regional Manager
Manager

Assistant Manager
Junior Manager Executive

Assistant Manager
Junior Manager Executive

What is Business Communication?

The communication that takes place inside and outside of a business organization resulting in the achievement of some kind of business objective is called business communication

Types Of Organizational Communication

Downward Communication Upward Communication Horizontal Communication Cross Communication Informal Communication Network Grapevine