Session 4: Business Correspondence

Chinese Whisper

Siti Nurhaliza tells Dato K to meet her at a cafe in Cathay when Dato K arrrrives from KK but Dato K tells her it is not ok to wait at the cafe at Cathay.

China Railway is one of the largest and most powerful mega-size multiple construction corporations as well as the largest project contractor in China.

Business Communication
Letters Memos E mails

The language of business writing

Some tips: Use words that are familiar and friendly Construct whole sentences that are clear and coherent Structure paragraphs logically Use the right tone through choice of words Present information effectively Write complete sentences

Avoid :

misunderstanding ambiguity misinterpretation

Ensure: clarity accuracy politeness

Aspects of language: Choice of words Sentence structure Paragraph structure Tone Grammar

Choice of words
No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Unnecessary words on the occasion of a number of different the majority of wise words of wisdom completely eliminate your good self at this point in time reside optimum terminate beg to acknowledge receipt of Better words when various most wise eliminate you now live best end received

Sentence structure
Short sentences or long sentences Use proper punctuation
Like many other ways of writing, a piece of persuasive writing uses several different strategies to persuade readers including gaining the readers attention, interest, desire for the product or service and their willingness to take action, a good piece of writing will consider its purpose and the needs of the receiver and the persuasive writing also uses these two strategies.

Like many other ways of writing, apiece of persuasive writing uses several different strategies to persuade readers. Some of these are to gain the readers attention, interest, desire for the product or service and their willingness to take action. Two general strategies a good piece of writing will consdier are its purpose and the needs of the receiver. Of course persuasive writing also uses these two strategies.

Paragraph Structure
Coherence and cohesion
How many of you have flown across the ocean in the past years? How did you feel when you arrived at your destination? If youre like me you felt tired, you couldnt think clearly. Aspirins may be effective to help cure dizziness however too much of aspirin can be harmful. You had trouble sleeping for several days, These feelings are known as jet lag. If you feel dizzy or feel that you have a headache try some gentle massaging. Jet lag happens when you cross several time zones. Today Im going to tell you how you can avoid jet lag

Tone
Formality Politeness Examples: Send your payment as soon as possible How could you reject our proposal? This is our final reminder. Dear Mr. Lim, Your allegations pertaining to the floods caused by the project are found to be baseless and unworthy. Our company has investigated and dismissed all claims made. The state council. Do consider the implications of your actions in future.

Grammar
Countable or uncountable
nouns
meeting minutes community growth importance Landmarks headquarters sector

countable

uncountable

equipment
information

Subject verb agreement

Checking for mistakes 1. Our new premise are located near the municipal building 2. He is the officer in charge of the engineering work. 3. Stress at work is not a recent phenomena. 4. The demand for good and services is lower this year. 5. The employees were happy that their earning had increased. 6. The products were returned because they did not fulfill the entire criterion specified.

Subject verb agreement

1.Each and every one of the employees at KSET need /needs to attend a course this month. 2.Somebody, if not all, has/have to investigate the causes of the cracks on the bridge. 3.Either the brochure or the notes has/have be enclosed in the proposal. 4.Neither the new models nor the old ones prove/proves to be cost-effective. 5.One of the machines cost/costs more that what we estimated it to be.

Points to remember: When two or more subjects are connected by or nor, the verb must agree with the verb must agree with the subject closest to it. Either The Head of Department or the Section Leader has to attend the meeting Neither the representatives nor the members are absent today
Either the union representatives or the Section Head has to attend the course. Neither the manager nor the employees are to be blamed for the accident.

Each of the words below agrees with a singular verb

Every Each One Everyone Anyone Someone Anybody Somebody nobody

is,was,has.does,takes,walks

Subject verb agreement

1.Each and every one of the employees at KSET need /needs to attend a course this month. 2.Somebody, if not all, has/have to investigate the causes of the cracks on the bridge. 3.Either the brochure or the notes has/have be enclosed in the proposal. 4.Neither the new models nor the old ones prove/proves to be cost-effective. 5.One of the machines cost/costs more that what we estimated it to be.

Interval

1. Losing all your friends Man comes home and finds his wife with his friend in bed. He shoots his friend and kills him. Wife says 'If you behave like this, you will lose ALL your friends.

2. Brother wanted
A small boy wrote to Santa Claus,'send me a brother'.... Santa wrote back, 'SEND ME YOUR MOTHER'....

3.Confident vs. confidential A young boy asks his Dad, 'What is the difference between confident and confidential? ' Dad says , 'You are my son, I'm confident about that. Your friend over there, is also my son, that's confidential! '

4. Importance of a period
Teacher: 'Do you know the importance of a period?' Kid: 'Yeah, once my sister said she has missed one, my mom fainted, dad got a heart attack & our driver ran away.'

5. Anger management? Husband: 'When I get mad at you, you never fight back. How do you control your anger?' Wife: 'I clean the toilet.' Husband: 'How does that help?' Wife: 'I use your toothbrush ..'

Writing letters, memos and e mails

Looking at samples Format, Content, Language

e mail
Netiquette refers to etiquette on the net be courteous
com org gov mil

Engineers.What goes up and never

comes down?

Thank you