Académique Documents
Professionnel Documents
Culture Documents
What is management?
Working with and through people Art of getting things done through people
Mission= goal Authority = legitimate right to give command Accountability = liability Responsibility = obligation Resources = 5Ms
Management
A management function of a medical technologist is: A. prepare a surprise birthday party B. direct & evaluate the med tech staff C. Teach the patient how to collect urine sample D. Notify the med tech manager that his costaff is impaired
AUTHORITY
MT staff Stephanie delegates effectively if she has authority to act, which is best defined as: A. Having responsibility to direct others B. Being accountable to an organization C. Having legitimate right to act D. Telling others what to do
The phases of management process are: A. organizing, coordinating, staffing, directing B. staffing, directing, budgeting, controlling C. planning, organizing, directing, controlling D. planning, organizing, commanding, staffing
What is planning?
Mental effort No action taken yet Forecasting of events Goals, Policies and standards
What is organizing?
Structuring of the organization to accomplish the common goal Identify grouping, roles, relationship Staffing and Scheduling Job description
What is Directing?
Effective utilization of executive ability Issuance of assignment, orders and instructions
DIRECTING
Which of the ff is a directing function? A. Evaluate the credentials of staff B. Check if activities conform with the schedule C. Instruct the MT staff committee to prepare policies D. Review the policies of the Lab
What is Controlling?
Process of checking to make sure that things are done as intended Check work against plan or standard Actual activities conform to planned activities
CONTROLLING
The ff are basic steps in the controlling process of the dept EXCEPT: A. Measure actual performance B. Set laboratory standard and criteria C. Compare result of performance standard and objectives D. Identify possible courses of action
Performance appraisal
MT manager Gloria knows that performance appraisal consist of all the following activities EXCEPT: a. Setting specific standard and activities for individual performance b. Using organizational standard as a guide c. Determine areas of strength and weakness d. Focusing activity on the correction of identified behavior
Scientific Management
Systematic approach Cause and effect analysis Advocators:
Frederick Taylor = Father of SM Henri Fayol= Planning Gilberth= method analysis Follett= coordination Urwick = management consultant
Bureaucracy Management
Workflow and Scalar Principle Chain of Command Unity of command Advocators:
Behavioral Science
Performance and Interpersonal approach Psychology and Sociology
Elton Mayo= job satisfaction via participation and recognition McGregor= Theory X and Y Likert = supportive approach Barnard = cooperation
System Analysis
Who is a manager?
Manager= guide to attain org. objective Director = policy maker; direct the org Administrator= runs an org Supervisor = oversee the activities
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Robert Katz: Technical skill = Lab procedure Human skill= interpersonal skill Conceptual skill = knowledge
First line Manager= supervisor Middle Manager= chief MT Top Manager= executives (CEO)
What is efficiency?
Doing things right Ability to get things done correctly Minimize the cost of resources
What is effectiveness?
Doing the right thing Ability to choose appropriate objectives
The question Did the medical technologist perform the best laboratory procedure without waste?, illustrates: A. reliability B. efficiency C. effectiveness D. economy
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Identify goal General purpose Evaluate current sit. Available Resources Establish time frame TIME (Long/short) Set objectives -SMART Forecast resource needs - FEASIBILITY Implement plan STRATEGY (TOOLS) Obtain feedback- EVALUATION
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Determine objectives Collecting data Developing a plan of action Evaluating the plan
HEIRARCHY OF PLANS
Vision
Provides image of the desired future Organization desire to achieve in the future Prospective reason for establishing an organization
The statement: FEU-NRMF Laboratory Hospital trendsetter in Medical Diagnosis by 2010 is an example of: A. Mission B. Goal C. Philosophy D. vision
In a tertiary hospital, the section manager of clinical chemistry is implementing a new and innovative laboratory procedures much earlier than the other section. What characteristic of the manager is illustrated? A. interpersonal skill B. communication skill C. vision D. decision making skill
Mission
Describes and reflects an organizations core value Present reason for establishing the organization Actual function and purpose of its existence
The statement: To deliver comprehensive laboratory health services is an example of: A. vision B. philosophy C. mission D. value
Philosophy
Set of values and beliefs in an organization that promotes unity in the fulfillment of their respective goal Statement of belief that influences the practice of medical technology
Aims to provide a patient centered care All MT staff shall undergo continuing competency training program
Goal
Objective
Policies
General statement on the course of action to be undertaken in fulfilling the organizational goal
Procedure
Rules
Are punitive steps in the event of any misconduct or omission in the organization
What is budgeting?
Planning and controlling resources that affect the organization Examine resources, anticipate costs and predicting gains and shortfalls
Long term goal Short term objectives Accountability and ownership of objective Realistic and attainable objective Individuality Measurable
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