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Challenges

Building a global team face additional challenges compare with building a domestic team

Why Global Business Team(GBT) Fail?


The inability to cultivate trust among team members
Trust is very important. Difficult to cultivate trust because GBT members are from different country: did not share similarities and cant communicate often.

Why Global Business Team(GBT) Fail? (Cont.)


Hindrances to Communication Geographical Barriers
Different time zone, conflict schedule: Face-to-face meeting is difficult to arrange as face-to-face meeting is very important to cultivate trust

Why Global Business Team(GBT) Fail? (Cont.)


Language Barriers
Inability to understand what other members are saying. This maybe cause a misunderstanding and creative solution can be diminished.

Cultural Barriers
Different value, norms, assumptions and behavior in a group.

Defining the Team Charter


Team charter very important in a GBT 1. Team charter should be define correctly through discuss the teams agenda in meeting. 2. Charter can be framed correctly through framed it based on companys vision and mission. 3. Charter can be clearly understood through arrange a face-to-face meeting to iron out any doubts in the team charter.

Choosing Team Members


1. The question of diversity 2. The ideal team size
Ensure the required knowledge and skill base with the smallest number of people.

Choosing Team Members (Cont.)


3. The selection of team leadership
a. Choosing an effective team leader
Must manage team effectively

b. Determining the need for an external coach


More complex and challenging task, greater need for an external coach
Select a senior level executive in the company who is concern about the success of the team to encourage interaction between members

c. Selecting a GBT sponsor

Managing Team Process


A. Overcoming Communication Barriers
i.

Language and culture


Invest in language education and cross-cultural training can reduce the need for translators Establishing ground rules that reflect desired norms of behavior and keep the team operating as an integrated whole

ii. Agreeing on norms of behavior

Managing Team Process (Cont.)


iii. Adopting data-driven decisions
All discussion must made based on facts and data because discussion without any facts and data may cause personal attacks

iv. Developing alternatives to enrich the debate v. Rotating meeting locations


Enrich the cognitive base of the team

Managing Team Process (Cont.)


B. Cultivating a culture of trust
i. ii. iii. iv. Scheduling face-to-face meetings Rotating and diffusing team leadership Linking rewards to team performance Building social capital

Through all this, Global Business Team can succeed!

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