Académique Documents
Professionnel Documents
Culture Documents
Conflict
Group Interdependence
Group interdependence implies that there is
something of interest between various department
and systems. One department is dependent upon
the other department for resources, work and
information.
D
© 2007 Thomson/South-Western. All rights reserved. 8–3
Sequential Interdependence
A B C
C D
E F
© 2007 Thomson/South-Western. All rights reserved. 8–5
Conflict Management
Conflict
The perceived incompatible differences in a group
resulting in some form of interference with or
opposition to its assigned tasks.
Traditional view: conflict must be avoided.
Human relations view: conflict is a natural and
inevitable outcome in any group.
Interactionist view: conflict can be a positive force
and is absolutely necessary for effective group
performance. Conflict should be encouraged; keeps
the group alive, self-critical, and creative
Types of Conflict:
Interpersonal Conflict ~ Conflict between individuals due to
differences in their goals or values.
Intra-group Conflict ~ Conflict within a group or team.
Inter-group Conflict ~ Conflict between two or more teams or
groups.
Inter-organizational Conflict that arises across organizations.
Task-oriented conflict: relates group goals or objectives
Behavioral conflict: relates to individual’s value system,
approach, attitude, ego state, skill and norms followed by him
Structural conflict or process conflict: relates to how a task is
being accomplished
SOURCES OF CONFLICT:
Techniques to Reduce
Conflict
Avoidance
Accommodation
Forcing
Compromise
Collaboration
Negotiation
A process in which two or more parties exchange goods
or services and attempt to agree upon the exchange
rate for them
There can be two types of Negotiation
Distributive Bargaining
Negotiation that seeks to divide up a fixed
amount of resources; a win-lose and lose-
lose situation.
Integrative Bargaining
Negotiation that seeks one or more settlements
that can create a win-win solution.
Characteristics
Bargaining Distributive Integrative
Characteristic Bargaining Bargaining
BATNA
The Best Alternative To
a Negotiated
Agreement; the lowest
acceptable value
(outcome) to an
individual for a
negotiated agreement.