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- P.


Decision may be defined as a choice made from available resources or as selection of course of action from among the alternatives. Decision making process is a set of eight steps that includes identifying a problem, selecting an alternative and the decision s effectiveness.

Problem is a discrepancy between an existing and a desired state of affairs.

A decision is a course of action which is consciously chosen

for achieving a desired result.

- Heynes and Massie

A Decision in its simplest form is a selection of an alternative.

- R.A.Killian

Concept of a good decision Environment of decision Psychological elements Timing of decisions Communication of decisions Participation of employees


and non programmed

decisions Basic and routine decisions Policy and operative decisions Individual and group decisions

Understand cultural differences Know when its time to call it quits Use an effective decision-making

process Develop highly reliable organizations.