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1st meetingDeveloping Managerial Competencies

Managers have to cope with diverse and far-reaching challenges FOR EXAMPLE 1. Strive to remain competitive in a dynamic and far reaching world 2. To keep pace with ever-advancing technology 3. To find ways to incorporate the Internet and e-business into their strategies and business model
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Introductory Concepts: What Are Managerial Competencies?

Competency a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness

Managerial Competencies sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations
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Communication Competency Teamwork Competency

Managerial Effectiveness
Self-Management Competency
Chapter 1: PowerPoint 1.4 (Adapted from Figure 1.1)

Planning and Administration Competency

Multicultural Competency

Strategic Action Competency

??????
to what extent we believe competencies are something we are "born with or can be learned." So what !!!!!!!!!....... everyone can develop these competencies if we are motivated, although some competencies may "come easier" to certain individuals than to others. Do we agree?

What Is An Organization?
A formal and coordinated group of people who function to achieve particular goals These goals cannot be achieved by individuals acting alone An organization has a structure.

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What Is A Manager?
A person who plans, organizes, leads and controls the allocation of human, material, financial, and information resources in pursuit of the organizations goals
What sets managers apart from individual employees?
Managers are evaluated on how well the people they direct do their jobs
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Making decisions to guide the organization through planning, organizing, leading, and controlling

Getting tasks done through people

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The attainment of organizational goals in an effective and efficient manner through Four functions:
planning, organizing, leading, and controlling organizational resources.

Managers use a multitude of skills to perform functions


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They get things done through their organization. They create the systems, conditions and environment that enable organizations to survive and thrive beyond the tenure of any specific supervisor or manager. How to relate the above issues with competency stated earlier
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?????????
Do you have a positive or negative view of management. How this view influences their behavior in organizations.

Functions and Levels of Management: What Are the Basic Managerial Functions?

Organizing

Planning

Leading

Controlling
Chapter 1: PowerPoint 1.10 (Adapted from Figure 1.2)

Planning Select goals and ways to attain them Resources Human Financial Raw Materials Technological Information Leading Use influence to motivate employees Controlling Monitor activities and make corrections Organizing Assign responsibility for task accomplishment

Performance Attain goals Products Services Efficiency

Effectiveness

Exhibit 1.1

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What Are the Basic Managerial Functions?: Planning


Determining organizational goals and means to reach them Managers plan for three reasons
1. Establish an overall direction for the organizations future

2. Identify and commit resources to achieving goals


3. Decide which tasks must be done to reach those goals

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What Are the Basic Managerial Functions?


Snapshot
The success youve enjoyed over time leads you into a rut. Its time to challenge managers to think out of the box. Strategic planning is one way to get managers to think out of the box.

Kenneth Chenault, CEO, American Express


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What Are the Basic Managerial Functions?: Organizing


Process of deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company Includes creating departments and job descriptions

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What Are the Basic Managerial Functions?: Leading

Getting others to perform the necessary tasks by motivating them to achieve the organizations goals Crucial element in all functions Discussed in depth in Chapter Dynamics of Leadership or your specific course
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What Are the Basic Managerial Functions?: Controlling

Process by which a person, group, or organization consciously monitors performance and takes corrective action

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???????????????
how much time you think managers spend on each function; which functions you think are the most difficult to perform; which functions you would find most and least rewarding to perform.

Managerial Levels in the Organizational Hierarchy


Managerial Levels in the Organizational Hierarchy

Exhibit 1.3

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What are the Basic Levels of Management?: First-line Managers


Directly responsible for production of goods or services

Employees who report to first-line managers do the organizations work


Spend little time with top managers in large organizations

Technical expertise is important


Rely on planning and administration, self-management, teamwork, and communication competencies to get work done
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What Are the Basic Levels of Management?: Middle Managers


Responsible for setting objectives that are consistent with top managements goals and translating them into specific goals and plans for first-line managers to implement Responsible for coordinating activities of first-line managers Establish target dates for products/services to be delivered Need to coordinate with others for resources Ability to develop others is important Rely on communication, teamwork, and planning and administration competencies to achieve goals
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What Are the Basic Levels of Management?: Top Managers


Responsible for providing the overall direction of an organization

Develop goals and strategies for entire organization


Spend most of their time planning and leading Communicate with key stakeholdersstockholders, unions, governmental agencies, etc., company policies Use of multicultural and strategic action competencies to lead firm is crucial
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???????????????
what percentage of time first-line, middle, and top managers spend on each of the basic managerial functions. which competencies are most important for managers at each level. which activities are likely to be most stressful for each level of management.

Six Core Managerial Competencies: What It Takes to Be a Great Manager


Communication Competency Planning and Administration Competency Teamwork Competency Strategic Action Competency Multicultural Competency Self-Management Competency
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Communication Competency
Ability to effectively transfer and exchange information that leads to understanding between yourself and others Informal Communication
Used to build social networks and good interpersonal relations

Formal Communication Used to announce major events/decisions/ activities and keep individuals up to date Negotiation Used to settle disputes, obtain resources, and exercise influence
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????????????????
How extensive training programs can influence communication within your company? think of examples of good and poor communication competencies you have witnessed. what factors must be overcome to develop strong communication competencies. which component of the competency is most difficult for you to develop and why.

Deciding what tasks need to be done, determining how they can be done, allocating resources to enable them to be done, and then monitoring progress to ensure that they are done

Involve: Information gathering, analysis, and problem solving from


employees and customers

Planning

and organizing upon completion dates Time management

projects

with

agreed

Budgeting and financial management


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??????????
to think of examples of good and poor planning and administration competencies you have witnessed. what factors must be overcome to develop strong planning & administration competencies. which component of the competency is most difficult for them to develop and why.

Accomplishing tasks through: small groups of people who are collectively responsible and whose job requires coordination

Acieving by:
Designing teams properly people participate in setting goals involves having

Creating a supportive team environment people committed to the teams goals

gets

Managing team dynamics involves settling conflicts, sharing team success, and assign tasks that use team members strengths
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????????????
to think of examples of good and poor teamwork competencies you have witnessed. what factors must be overcome to develop strong teamwork competencies. which component of the competency is most difficult for them to develop and why.

Strategic Action Competency


Understanding the overall mission and values of the organization and ensuring that employees actions match with them
Understanding how departments or divisions of the organization are interrelated Taking key strategic actions to position the firm for success, especially in relation to concern of stakeholders

Chapter 1: PowerPoint 1.24

?????????
to think of examples of good and poor strategic action competencies you have witnessed. what factors must be overcome to develop strong strategic action competencies. which component of the competency is most difficult for them to develop and why.

E. Multicultural Competency
1. understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nations. 2. includes cultural knowledge and understanding cultural openness and sensitivity

Understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nations Cultural knowledge and understanding of the events in at least a few other cultures Cultural openness and sensitivity to how others think, act, and feel Respectful of social etiquette variations Accepting of language differences
Chapter 1: PowerPoint 1.26

???????????????
to think of examples of good and poor multicultural competencies you have witnessed. what factors must be overcome to develop a strong multicultural competency. which component of the competency is most difficult for you and why?

Self-Management Competency
Developing yourself and taking responsibility at work and beyond Involve: Integrity and ethical conduct Personal drive and resilience Balancing work and life issues Self-awareness and personal development activities
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Self-Management Competency
Snapshot
My strengths and weaknesses havent changed a lot in ?? years. The important thing is to recognize the things you dont do well and build a team that reflects what you know the company needs.

Anne Mulcahy, CEO, Xerox


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????????????
to think of examples of good and poor selfmanagement competencies you have witnessed. what factors must be overcome to develop strong self-management competencies. which component of the competency is most difficult for you and why.

RESEARCH FINDING
Recruiters rated the business schools and their M.B.A. students on 21 attributes. Here are the percentages of recruiters who said the attribute is "very important" to them. Communication & interpersonal skills 89.0% Ability to work well within a team 86.9 Personal ethics & integrity 86.2 Problem-solving skills 84.3 Work ethic 82.9 Fit with corporate culture 74.5 Leadership potential 72.5 Strategic thinking 67.1 WHAT DO YOU THINK???????

Mistakes Managers Make


1. Insensitive to others

2. Cold, aloof, arrogant


3. Betrayal of trust 4. Overly ambitious

6. Overmanaging: unable to delegate or build a team 7. Unable to staff effectively 8. Unable to think strategically 9. Unable to adapt to boss with different style 10. Overdependent on advocate or mentor

Adapted from Exhibit 1.5 McCall & Lombardo, What Makes a Top Executive? Psychology Today, Feb 1983

THANK YOU