Maintaining &

Troubleshooting
Windows
Maintaining Windows
 Patches, Updates, and Service
Packs
 Automatic Update
 You have four choices:
– Automatic (recommended)
– Download updates for me
– Notify me
– Turn off Automatic Updates
Managing User
Accounts and Groups
 Using the Users and
Passwords Applet in Windows
2000
– Creating a New User in Windows
2000
 Managing Users in Windows
XP
– Change the way users log on and off
Passwords
 Resetting Forgotten
Passwords in Windows XP
Maintaining Windows
(Hard Drive)
 Error-Checking and Disk
Defragmentation
 Temporary File Management
with Disk Cleanup
 Registry Maintenance
 Security:
– Spyware/Anti-Virus/Firewall
Optimizing Windows
 Installing and Removing
Software
– Adding or Removing Windows
Components
 Installing/Optimizing a Device
– Device Manager
 Adding a New Device
 Driver Updates

 Driver Signing
Optimizing Windows
 Performance Options
– Used to configure CPU, RAM, and virtual
memory (page file) settings
 Performance Console
– Objects and Counters
– System Monitor
– Performance Logs and Alerts
 Resource Tracking
– Task Manager
Preparing for
Problems
 Table 15-1 shows which OS gets
which tool
Preparing for
Problems
 System Restore
 Backup or Restore Wizard (NTBackup)
 Windows 2000 Emergency Repair Disk
(ERD)
– ERD itself is not a bootable disk. To use the ERD,
you must first boot the system using the Windows
installation CD-ROM. Follow these steps to repair a
system using the ERD:
 1. Boot the system using either your set of boot
diskettes or installation CD-ROM
 2. In the Welcome to Setup dialog box, press the R
key to select the option to repair a Windows 2000
installation
 3. The Windows 2000 Repair Options menu appears.
You have the option of either entering the Recovery
Console or using the Emergency Repair Disk
 4. Press the R key to select the option to repair
Windows 2000 using the emergency repair process
Preparing for
Problems
(Continue)
 5. The next screen offers the choice of Manual
or Fast repair:
– Manual repair lets you select the following repair
options: inspect the startup environment, verify
the system files, and inspect the boot sector
– Fast repair doesn’t ask for any further input
 6. Follow the on-screen instructions and insert
the ERD when prompted
 7.Your system will be inspected and, if possible,
restored. When finished, the system will restart
 Windows XP Automated System
Recovery (ASR)
– Same as Windows 2000 Emergency Repair Disk
Preparing for
Problems
 Backup Wizard
– Tape Backup
 Installing Recovery Console
– A text-based startup of Windows
that gets you to a command prompt
similar to the Windows command
prompt
– D:\i386\winnt32 /cmdcons
Troubleshooting
Windows
 Failure to Boot
– Some of the common errors you see
at this point:
 No Boot device Present
 NTLDR Bad or Missing

 Invalid BOOT.INI

– Attempt to Repair Using Recovery

Console
Recovery Console
Troubleshooting
Windows
 Attempt to Restore
– Emergency Repair Disk (ERD)
– Automated System Recovery (ASR)
 Rebuild
 Failure to Load the GUI
– Device Drivers
– Registry
Troubleshooting
Windows
 Advanced Startup Options
– Safe Mode
– Safe Mode with Networking
– Safe Mode with Command Prompt
– Enable Boot Logging
– Enable VGA Mode
– Last Known Good Configuration
– Directory Services Restore Mode
(Does Not Apply to Professional)
Troubleshooting
Windows
 Advanced Startup Options –
Continue
– Debugging Mode
– Disable automatic restart on
system failure
– Start Windows Normally
– Reboot
– Return to OS Choices Menu
Troubleshooting
Windows
 Troubleshooting Tools in the
GUI
– Event Viewer
– System Configuration Utility
(MSCONFIG.EXE)
– Services
– System Files
 SFC /scannow
– System Restore