PNR

TRAVEL AND TOUR OPERATION

PASSENGER NAME RECORD (PNR)

- A record that contains the details of a passengers reservation and other information related to a passengers trip - It consists of a collection of information called ELEMENTS - When a PNR is filed in the system, it is assigned a six-character code (either numbers or letters or a combination of both) called RECORD LOCATOR which is used to retrieve the PNR

FIVE MANDATORY ELEMENTS IN A PNR

1. NAME ELEMENT - Passengers name or passengers names

FIVE MANDATORY ELEMENTS IN A PNR

2. ITINERARY ELEMENT - A booking for a flight or other service

FIVE MANDATORY ELEMENTS IN A PNR

3. CONTACT ELEMENT - A telephone number or contact information for the person making the booking - The indicators are:
- H- for passenger home contact - B- for the passenger business contact - A- for travel agency contact

FIVE MANDATORY ELEMENTS IN A PNR

4. TICKETING ELEMENT - An indication of the arrangements for issuing a ticket for the booking - The codes are:
- TL- For ticketing time limit - XL- For automatic cancellation of itinerary - OK- For ticketing is ok or the booking has been ticketed.

FIVE MANDATORY ELEMENTS IN A PNR

5. RECEIVED ELEMENT - The name of the person who has made the booking

FARE CALCULATION
FARE - The amount charged by a carrier of a passenger and his allowable free baggage, and is the current fare which a carrier in the publication it normally uses to publish fares, holds out to the public as being applicable to the class of service to be furnished.

FOUR WAYS TO CALCULATE AIR FARES

1. RATE SHEETS - Most common provided by the respective airlines showing the different sectors flown by the airline with corresponding air fares.

FOUR WAYS TO CALCULATE AIR FARES

2. PASSENGER AIR TARIFF - A two-book set (western and Eastern Hemisphere) which gives the applicable air fares on the various sectors, regardless of airline - These books are very similar to the official airline guide books of flight used to determine suitable flights.

3. CRS FARE QUOTATION DISPLAY (FQD)

B6MMPHF * * P1 * 1130.45 * *Y

FOUR WAYS TO CALCULATE AIR FARES

-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS MNL XKUL MH 0705 B B 02NOV 1650 B6MMPHF HYD MH 0198 B B 02NOV 2230 B6MMPHF XKUL MH 0199 B B 10NOV 0120 B6MMPHF MNL MH 0704 B B 10NOV 1015 B6MMPHF

NVB NVA BG 31DEC 20 31DEC 20 02MAY 20 02MAY 20

USD 707.00 02NOV08MNL MH X/KUL MH HYD353.50MH X/KUL MH MNL353.50NUC707.00END ROE1.000000 USD 352.00YQ XT USD 35.75PH USD 25.00IN USD 5.70WO USD 5.00YQ USD 66.45XT USD 1130.45 PRICED WITH VALIDATING CARRIER MH - REPRICE IF DIFFERENT VC ENDOS NON ENDORSEABLE/CHARGES APPLY.

FOUR WAYS TO CALCULATE AIR FARES

4. AIRLINES RATE DESK - For a very complex and different and difficult itinerary which provide quick air fare calculations

TICKETING OFFICER
- Its job function is to calculate the total fare for the various components of the journey

DUTIES AND RESPONSIBILITIES OF A TICKETING OFFICER

1. To correctly source or calculate fares when the need arises 2. To issue air tickets, either manually or through the automated ticketing machine of the CRS 3. To correctly issue purchase orders (for non-IATA agents only) in accordance with the clients itinerary

DUTIES AND RESPONSIBILITIES OF A TICKETING OFFICER

4. To check the accuracy of documents and air ticket issued 5. To reissue air tickets as and when required 6. To recalculate additional charges or reductions on reissued air tickets

DUTIES AND RESPONSIBILITIES OF A TICKETING OFFICER

7. To act as back-up to the travel counselor 8. To perform other duties are required

RP/MNLPH2377/MNLPH2377 AA/SU 25AUG08/1430Z ZQXELG 1.PALACOL/JOYCE MR 2 SQ 915 H 02SEP 2*MNLSIN RR1 0820 1150 02SEP E SQ/JCXL24 3 SQ 408 H 02SEP 2*SINDEL RR1 1850 2155 02SEP E SQ/JCXL24 4 SQ 407 H 05SEP 5*DELSIN HK1 2310 0715 06SEP E SQ/JCXL24 5 SQ 910 H 06SEP 6*SINMNL HK1 0940 1315 06SEP E SQ/JCXL24 6 AP MNL 632-7857654 - GREEN GOLD TRAVEL EXPRESS - A 7 AP MNL B-025274147 8 APE GREEN_GOLD_TRAVEL_EXPRESS@YAHOO.COM 9 TK OK13AUG/MNLPH213L//ETSQ 10 SSR ADTK 1A TO SQ BY 18AUG MNL 1800LT ELSE WILL BE XXLD 11 FA PAX 618-1841700869/ETSQ/13AUG08/MNLPH213L/28300031/S2-5 12 FB PAX 1300235779 TTP/T1/ET/RT OK ETICKET/S2-5 13 FE *M*NONEND NONRRT NONREF 3MOS VLD ON SQ ONLY 14 FM PAX *C*0.00/S2-5 15 FP NR+INVAGT/USD1.00 16 FT *D0600 17 FV SQ * ES/G 12AUG/AASU/MNLPH2377 MNLPH213L-B

RP/MNLPH2377/MNLPH2377 AA/SU 4AUG08/0900Z 44XXYD 1.NONATO/MARIBEL MS 2 MH 705 B 02NOV 7 MNLKUL HK1 1650 2035 02NOV E MH/JUMPSH 3 MH 198 B 02NOV 7 KULHYD HK1 2230 0005 03NOV E MH/JUMPSH 4 MH 199 B 10NOV 1 HYDKUL HK1 0120 0800 10NOV E MH/JUMPSH 5 MH 704 B 10NOV 1 KULMNL HK1 1015 1405 10NOV E MH/JUMPSH 6 AP MNL 632-7857654 - GREEN GOLD TRAVEL EXPRESS - A 7 TK TL08SEP/MNLPH2377 8 SSR OTHS 1A ADTK TO MH BY 1400LT MNL/08SEP OR BKG AUTO XXLD

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)

- Established in 1945 in Havana - Composed of airline operators attached to the national delegations if the International Civil aviation Organization (ICAO) Conference in Chicago - Membership includes more than 112 scheduled airlines

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)

- Their objectives are to promote safe, regular, and economical air transport, faster air commerce, and study problems connected with the industry - Serves as the agency through which airlines seek jointly to solve problems that cannot be solved individually - It is involved in standardizing tickets, prices, weight bills, baggage checks, and other documents.

Two types of Ticket

1. PAPER TICKET 2. ELECTRONIC TICKET