Académique Documents
Professionnel Documents
Culture Documents
Indicators for
Steering Rewarding Controll Mobilising Understanding
on what level?
Micro agency Meso policy areas (eduction, transport) Macro the government as a whole
Good Governance?
Trust of citizens Due process of law Efficient production and programs Democratically controlled Attracting FDI
Quality of public administration Size of bureaucracy Transparency (citizens survey) Effectiveness of government interventions (implementation) Corruption
by what means?
Organisation Internal regulation of agency work External regulation of agency work Resources: staff, technology Research and development Steering Control Other
Rule of law
Democracy
Economic growth
International co-operation
Organisation
Internal regulation External regulation Resources: staff, technology
X
X X X X X X
R&D
Efficiency & effectiveness Organisation Internal regulation External regulation Resources: manpower
*Monitoring HRM * Evaluation of employer policy * Training of board members * Management training * 24/7 agencies, e-info, eservices * Portal for businesses * Developing the commission of inquiry system * Citizens survey * Quality award International benchmarking * Benchmarking of administrative activities * Development of performance management * Activity agreements * Indicators on public administration *Evaluating boards with full responsibility *Central-local gvt partnership * Linguistic clarity * Service declarations * Review of agency framework ordinances
Rule of Law
Democracy
Economic growth
International cooperation
* Evaluation of EU influence on public administration
* SME survey
Controll Other
* Preparations fr EU presidency
Outputs
Costs
Correct
Speedy
Rule of Law
Correct decisions
Due process
Appeal
Foreseea ble
Competent staff
Democracy
Political control Loyal civil service Objective and relevant decision preparations Efficient means of steering and control A well coordinated and flexible administration Lucid organisation Transparency and openness Means of direct influence Information on citizens preferences Citizens influence
Education at a glance Educational levels Labour force surveys Employed Part-time, full-time Sick-leave
Other sources
OECD indicators on market regulation World Value Studies Transparency International Competitiveness reports