Social Communication

Report By: Grazielle Anne Sanceja Joelle Galapon Jonalyn Sevillano Jane Saldom

ACTIVITY
Charades

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

One More Chance Minions Boracay Chocolate Cake I Wont Last a Day Without You

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

What is Communication?
Communication- is a process by which
information is exchanged between individuals through a common system of symbols, signs, or behavior.

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

The Communication Process

Message Encoding Medium Decoding

Sender

NOISE

Receiver (now sender)

Decoding

Medium

Encoding

Message

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

The Communication Process

Communication consists of two phases:

1. Transmission phase: information is shared by 2 or more people. 2. Feedback phase: a common understanding is assured.

Starts with the Sender who wants to share information.

Sender must decide on a message to share Sender also puts the message into symbols or language, a process called encoding.

Noise: anything harming the communication process.

10/2/2013 copyright 2006 www.brainybetty.com; All Rights Reserved. 6

Messages are transmitted over a medium to a receiver.

Medium: pathway the message is transmitted on (phone, letter). Receiver: person getting the message. Decoding allows the receiver to understand the message. This is a critical point, can lead to misunderstanding.

Receiver next decodes the message.

Feedback is started by receiver and states that the message is understood or that it must be re-sent.
copyright 2006 www.brainybetty.com; All Rights Reserved. 7

10/2/2013

Communication Issues

Encoding of messages can be done verbally or non-verbally

Verbal: spoken or written communication. Nonverbal: facial gestures, body language, dress.

Sender and receiver communicate based on their perception.

Subjective perception can lead to biases and stereotypes that hurt communication. Effective Managers avoid communicating based on a pre-set belief.

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

Types of Communication
1. One-way communication
If the flow of information from the sender to the receiver is one-way the communication is dominated by the senders knowledge and information is poured out towards the receiver. This model does not consider feedback and interaction with the sender.

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

1. Two-way communication
In this model the information flows from the sender to the receiver and back from receiver to the sender again in the other direction. Two-way communication is reciprocal, the communicant (receiver) becomes the communicator (sender) and the communicator (sender) in turn becomes a communicant (receiver).

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

10

Cultural Differences in Non-verbal Communication

Non-verbal communication
Body language is an important part of how people communicate and there are different from culture to culture. Hand and arm gestures, touch, and eye contact are a few of the aspects of nonverbal communication that may vary significantly depending upon cultural background.

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

11

 Gestures: There are a number of gestures commonly used in the United States that may ha ve a different meaning and/or be offensive to th ose from other cultures. Touch: While patting a childs head is considere d to be a friendly or affectionate gesture in our culture, it is considered inappropriate by many Asians to touch someone on the head, which is believed to be a sacred part of the body Eye contact/gaze: In mainstream Western culture, eye contact is interpreted as attentivene ss and honesty we are taught that we should l ook people in the eye when talking.
10/2/2013 copyright 2006 www.brainybetty.com; All Rights Reserved. 12

 Of special note when working with babies: Although it is common in Western culture for adults to admire babies and young children and comment upon how cute they are, this is avoided in Hmong and Vietnamese cultures for fear that these comments may be overheard by a spirit that will try to steal the baby or other wise cause some harm to come to him or her.

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

13

IMPORTANCE OF COMMUNICATION
Why do we communicate? We communicate for:
Expressing our thoughts, our ideas, our feelings, our views For connecting with others Sharing information Giving advice Teaching Consulting.

 Learning Writing rules and laws Sharing values. For expressing our creativity For expressing our life philosophy Sharing the findings of our research work Selling goods and services Publicity and advertising Networking with people with common interests

10/2/2013

copyright 2006 www.brainybetty.com; All Rights Reserved.

15

DIFFERENT FORMS OF COMMUNICATION

Verbal Communication
- It includes sounds, words, language and speaking.

Non-Verbal Communication
- It involves physical ways of communication, like, tone of the voice, touch, smell and body motion.
16

DIFFERENT FORMS OF COMMUNICATION

Written Communication - is writing the words which you
want to communicate.

Visual communication
- Visual communication is visual display of information, like topography, photography, signs, symbols and designs. Television and video clips are the electronic form of visual communication.
17