Origin of e-banking History of e-banking E-banking Internet banking v/s traditional banking Impact of e-banking on traditional services Features

of e-banking

Introduction to e-banking Various forms of e-banking - internet banking - Tele banking - mobile banking

Benefits of e-banking - for banks - price - customer base - efficiency - customer service and satisfaction - image - for customers -bill pay - other important facilities

Concerns with e-banking

cutomer support

other challenges

concern with ebanking

laws

In Asia In India In Europe

Internet banking in India -information only system - electronic information transfer system - fully electronic transactional system Emerging challenges Main concerns in e-banking

1. 2. 3. 4. 5.

6.
7. 8. 9. 10.

ICICI Bank Axis Bank State Bank of India Andhra Bank HDFC Bank of Baroda HSBC Bank of India IDBI Citi Bank

Various products and services provided by e-banking -products - ATM - Credit Cards - Debit Cards - Smart Cards - e-cheques -services - Bill payment service - credit card customers - Railway pass - Investing Through Internet Banking - recharging your prepaid phone - shopping

Scope of methodology Significance of research methodology Research design Sources of data Population Data collection method Sampling method Data collection instrument

Do you use any e-banking services?

Null Hypothesis H0:- There is no significant difference between use of ebanking services of population and sample survey. H0: P=0.5 Alternative Hypothesis H1:- There is a significant difference between uses of e-banking services with a change higher than population survey. H1: P>0.5

12 108 12

yes no

Here, /z/=8.7> Z=1.64 Critical value. So, H0 is rejected and therefore we can accept Ha. It means it creates a difference between uses of e-banking services of population survey and sample survey

120

Null Hypothesis H0:- There is no significant difference between customers satisfaction of ebanking services of population and sample survey. H0: P=0.5
60 100

80

Alternative Hypothesis H1:- There is a significant difference between customers satisfactions of ebanking services with a change higher than population survey. H1: P>0.5
no.of people 20 40

110

0 no.of people in %

Yes 92% 110

5 no 4% 5

5 None 4% 5

Here, /z/=9.058 > Z=1.645 critical value. So, H0 is rejected and therefore we can accept Ha. It means it creates a difference between satisfaction of e-banking of services of population survey and sample survey.

None 2%

no 25%

Null Hypothesis H0:- There is no significant difference between customers use of mobile phone of ebanking services of population and sample survey. H0: P=0.5 Alternative Hypothesis H1:- There is a significant difference between customers use of mobile of e-banking services with a change higher than population survey. H1: P>0.5

Yes 73%

Conclusion:- Here, /z/=5 > Z=1.645 critical value. So, H0 is rejected and therefore we can accept Ha. It means it creates a significant difference between customers use of mobile of e-banking services with a change higher than population survey.

Yes 110

Null Hypothesis H0:- There is no significant difference between awareness of e-banking services charges which is provided by the bank population and sample survey in Junagadh city. H0: P=0.5

5 None

5 no

Alternative Hypothesis H1:- There is a significant difference between awareness e-banking services charges which is provide by the bank with a change higher than population survey in Junagadh city. H1: P>0.5

Conclusion:- Here, /z/=3.8 > Z=1.645 critical value. So, H0 is rejected and therefore we can accept Ha. It means it creates a difference between awareness ebanking services charges which is provide by the bank of e-banking of services of population survey and sample survey in Junagadh city.

92 Yes

Alternative Hypothesis H1:- There is a significant difference between awareness e-banking services charges which is provide by the bank with a change higher than population survey. H1: P>0.5 Null Hypothesis H0:- There is no significant difference between awareness of e-banking services charges which is provided by the bank population and sample survey. H0: P=0.5

1 27

None

no

Conclusion:-Here, /z/=5.87 > Z=1.645 critical value. So, H0 is rejected and therefore we can accept Ha. It means it creates a difference between awareness e-banking security charges which is providing by the bank of ebanking of services of population survey and sample survey.

Use of e-banking has a positive influence on customer awareness in Junagadh city.

Customers in Junagadh city use mobile phone for security charges.

In our research study, we had selected SBI, ICICI, and HDFC. They are connected to Software Company for providing e-banking

services.

A limited criterion is online trading Delay in fund transfer. In e-banking services majority of the customers use online trading, bill payment & shopping services.

In the users ratio of internet banking 90% of customers are using this service

Operation studies based on primary data which has its own limitation.

Operation study based on only in junagadh city so scope of study is limitation

Customers are not much aware about e-banking. Lack of customers response. Sample size is limited compare to population in junagadh city. Lack of availability of time & skill affords. To begin with, there were some difficulties in the distribution of the research questionnaire within the customers of Junagadh, possibly leading to some inconsistencies in the data collection process.

To prevent online banking from remaining customers to

prompt this service through advertising company.

More advertising requires for awareness of e-banking. After repairing this basic deficiency, banks must ensure that their service is competitive. To make service more competitive. Bank should minimize services charges. Bank should extend the technology which is used in ebanking in order to remove the difficulties.

To know the customers perception to wards the e banking services.

to analyze the gap between the customer and management

perceptions about the services offered by banks.

To identify the e-banking benefits from customers point of view.

Find the customer satisfaction among the e banking services in

junagadh city

To find out the problems in e-banking activities to satisfy the customers in Junagadh city. Explore the services and products offered by the banks to individual customers.

In our research project report we includes the only survey of junagadh citys banks that is HDFC bank, ICICI banks, SBI bank.

Our research project is based on primary data and sample size of population is120. Various products and services provided by e-banking are: PRODUCTS: Automated Teller Machine (ATM), Credit Cards, Debit Card, Smart Cards, E-Cheque

SERVICES: Bill Payment Service, Credit Card Customers, Railway Pass Investing Through Internet Banking, Recharging Your Prepaid Phone, Shopping

The main objective of this research is to study awareness of e banking among the customers of SBI, ICICI, and HDFC banks.

The problem statement of the research study is The study on analysis awareness of E-banking among banking by customers in Junagadh city

Main Limitation of the study is Operation studies based on primary data which has its own limitation and Operation study based on only in junagadh city so scope of study is limitation.

To prevent online banking from remaining customers to prompt this service through advertising company. More advertising requires for awareness of ebanking. After repairing this basic deficiency, banks must ensure that their service is competitive.