Effective Training: Systems, Strategies, and Practices, 4th Edition

Chapter One Training in Organizations

P. Nick Blanchard and James W. Thacker

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General Open Systems Model

OPEN SYSTEM
INPUT PROCESS OUTPUT

Systems External Environment

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Training as a Subsystem within the Organizational System

TRAININGS ORGANIZATIONAL ENVIRONMENT
Mission Strategy Structure Finances Resources People Policies Procedures Products Technology

TRAINING SUBSYSTEM
INPUT Organizational Needs Employee Needs Budget Equipment Staff PROCESS Analysis Design Development Implementation Evaluation OUTPUT Knowledge Skills Attitudes Motivation Job Performance

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Training Processes Model

Needs Analysis Phase Input Process Output
Design Phase Input Process Output Development Phase Input Process Output Implementation Phase Input Process Output Outcome Evaluation Data
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Triggering Event

Process Evaluation Data

Evaluation Phase Input Process Output

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Classification of Learning Outcome

Skill-Based Learning
Compilation Automaticity

Learning

Cognitive Knowledge
Declarative Knowledge Procedural Knowledge Strategic Knowledge
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Attitudinal Learning
Affect/Feelings

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