Académique Documents
Professionnel Documents
Culture Documents
Group Members
Shahzadi Neelum
Nazish Riaz
Ammara Faryal Sana Mehtab Sidra Ashfaq Marium Nasir
PRESENTING
Shahzadi Neelum
HOLISTIC
Emphasis of the importance of the whole and complete systems rather than with the analysis of parts.
QUALITY
Quality is meeting the customers need first time and every time. (General Service Administration, GSA)
MANAGEMENT
The process of creating an environment for performance of a group of people working together for achievement of common objective.
Continous Improvement
RESULT OF TQM
Lower Cost Reducing Errors Reducing Rework Reducing non value added
Higher Revenue
Satisfied Customers
Increased market share
Increase sales
Improved Customer Retention
Delighted Customers
EMPOWERED EMPLOYEES
PRESENTING
Nazish Riaz
Types of DAP
Assessment model of DAP Role management Corporate values Infrastructure Use of resources & involvement Use of technical resources & adequacy
People Management (90) Leadership (100) Policy & Strategy (80) Processes (140)
People Satisfaction (90) Customer Satisfaction (200) Impact on Society (90) Business Results (150)
Resources (90)
Categories
Core values
Customer driven Quality, Leadership, Valuing Employees, Fast response, Design & Quality Management CSR Partnership Development
PRESENTING
Ammara Faryal
Quality Planning
Quality
Three important attributes of Quality
Product Performance oriented towards Customer Satisfaction Freedom from Deficiencies Fitness for Use
Establish quality control to evaluate progress against quality goals and to take appropriate actions.
Provide motivation to stimulate the personnel to meet the quality goals.
PRESENTING
Sana Mehtab
2) Product Development
Once the customer s need identified and interpreted in trems of technical language, the design and development function assists the team in developing the product. Every product should fulfill certain criteria like. Meet the need of cutomers. Meet the organizational need. Meet competition. Minimize the combined cost of customer and the organization.
3) Process Development
The principle focus of process development is to achieve the required product features at the least consumption of resources like men, machine and material at the least cost. Some of the features of process development are as follows... Process should be systematic. Process should be goal oriented i.e attainment of the product goals as well as quality goals. Process should be capable of achieving the end results comfortably.
Simulation
Transfer to Operations:
When process capability is established then process is ready to tranfer for further operations.
PRESENTING
Sidra Ashfaq
QUALITY CONTROL
1
2 3
Evaluate Actual Performance Compare Actual Performance to Goals Take Corrective Action on the Deviation
Steps
Quality Control Process Choosing Control Subject Establish Measurement Establish Standards for Performance
Levels of Control
Compare to Standard
Control Spreadsheet
Stages of Quality Control
Set Up Control Running Control Product Control Facilities Control
Concept of Dominance
Set Up Dominant Time Dominant Component Dominant Worker Dominant Information Dominant
PRESENTING
Marium Nasir
QUALITY IMPROVEMENT
Product Improvement Process Improvement System Improvement
Cost
Delivery Morale Safety
ii.
Projects identification
iii. Organization to guide each project iv. Organization for diagnosis v. Remedial action on the findings
vi. Break through in cultural resistance to change vii. Control at the new level