 Emotion refers to a feeling state that conveys

information about relationships-typically, which

one would like to join with others.
 Intelligence refers to the capacity to reason
validly about information (Mayer et al, 2000).
 Emotional intelligence represents an ability to
validly reason something with emotions in order
to enhance thoughts (Mayer et al, 1999).
Happiness Fear Disgust

Surprise Sadness Anger

 According to Daniel Goleman-
 The four-branch model
of emotional intelligence
describes four areas of
capacities or skills that
collectively describe
many areas of emotional
intelligence. This four-
branch model represents
what today has become
called the ability model
of emotional intelligence
(Mayer et al, 1997).
 Emotional Intelligence has been linked to
better management performance in retail
managers (Slaski et al, 2002) and reduced
staff turnover and improved scales (Watkin,
2000).
 Wagner et al. (2002) have reported that
higher patient satisfaction is associated with
the physicians’ EQ in medical education.
 There has not been any known published
research in NYC about the role of emotional
intelligence on both the teenagers’ academic
and the adults’ professional success.
 Emotional Intelligence and Age
Standard EQ Score
(based on
comparison to
general population
norms/ 100 =
average)

Age group: Average EQ:

16 to 19 095.3
20 to 29 096.8
30 to 39 101.8
40 to 49 102.7
50+ 101.5
 Emotional Intelligence is the ability to
recognize, regulate and effectively
communicate our own emotions of the other
people. It is the ability, capacity or skill to
perceive, assess and manage the emotions of
one’s self and of others
 Self Awareness
 Self- Regulation / Management
 Social Skills ( Social Competence)
 Relationship Management
 Emotional Self awareness, reading and
recognizing one’s emotions; gut sense
 Accurate self assessment, knowing one’s
strengths and limitations
 Self confidence; sense of self worth
 Keeping disruptive emotions under control
 Displaying transparency as much as possible
 Flexibility in adapting changing situations
 Readiness to act and seize opportunities
 Seeing the upside in events (optimism)
 Empathizing with others
 Organizational awareness
 Recognizing and meeting client or customer
needs
 Maintaining healthy social relationships
 Inspirationalleadership
 Influencing people
 Developing others
 Change catalyst
 Conflict management
 Building bonds
 Teamwork and collaboration