Dated : 17 March

2009

Passenger railway reservation

Presented by :

Ashish Lal

Presented to :
Mr. V. Subramaniam Sunil Singh
History
vPassenger Reservation System in 1985.

vBooking Terminals.

vInteractive voice Response System.

vTouch Screen.

vPassengers operated Enquiry Terminals.

Reservation System
v Any Reservation counter from 8 am to 8 pm.

v Prior to 60 days of Journey.

v One form for 6 persons only.

v Reserved ticket done through pre defined

Logic.

v To save time & queues Agent is others

guides.
Passenger Reservation System
 PRS networking of entire Indian Railway completed in

April 1999.

 Internet booking tickets in August 2002.

 Internet booking extended from 4 a.m. to 11.30 p.m.

from March 2005.

 Tatkal converted to separate coach in 2004.

 1 million passenger transactions one day.

 PRS is running in 1200 locations and in 4000 terminals.

Types of Reservation
vConfirm Reservation for confirm Seat.

vReservation against Cancellation.

vWaiting list Reservation.

vOnline Reservation.

vTatkal Reservation.
Process of Reservation
 Passenger writes reservation requisition form.

 Submits to counter clerk.

 Counter clerk calls from screen.

 Counter clerk enters form data.

 Triggers R and T processing.

 On ok processing, Triggers ticket printing.

 Issues ticket to Passengers.

 Update the system status.

PRS Enquiry System
→ Indian Railway’s web-site, www.indianrail.gov.in offers

PRS enquiries on the internet Berth/Seat availability,

Passenger Status, Fare, Train Schedule etc

→ A maximum of 42 laces hits per day have been recorded

→ National Train Enquiry System (NTES) website, www.trainenquiry.com

gives dynamic information about the running status of any train and its

expected arrival/departure at any given station

Conti…..
→ Mobile telephone based SMS enquiry service
→ A new mobile phone based facility for rail users’ viz.,
Train Delay Alert Service

→ Country wide extension of Universal Rail Enquiry number

“139” through setting up of Interactive Voice Response

System (IVRS)
Premium Passenger Service
 Offered through Mail express, super fast ,
Rajdhani & Shatabdi Trains.
 About 1520 Trains runs daily.

 Variety of services :

 AC first class.

 AC sleeper.

 First class.

 AC three tier.

 AC chair car.

 Sleeper class

 Ordinary chair car.

Speed & Accuracy
 Less than 1 sec for local transactions.

 3 sec for network transaction.

 Capable for providing transaction for 22 hrs

per day.

 Uptime of PRS is 99.5 + %.

Concert & Complexities
 44 types of quotas.

 8 types of trains.

 9 types of classes.

 162 types of concessions.

 127 types of bogies.

Using for Information Technology
 A large complex Infrastructure System such as

Indian Railways can benefit greatly from the

intelligent use of IT.

 Objectives :

 Freight Revenue enhancement.

 Passenger Revenue enhancement.

 Improved & optimized service.