The Legend Of Management

Guru

The real story of the

Organization which really
shakes all the Masters of
 How the Dabbawala System
started???
English New No Mc
ruling offices Donald &
India construct Pizza Hut

Slowly Idea liked Parsi

evolved by Banker
into colleague initiated
current
Founder of Dabbawala
System

Hon.
Mahadeo
Havaji

Hon.
Dhondiba
Medge
What is Nutan Mumbai Tiffin Box
Suppliers Association???
 Organizational Structure

Governing
Council

Presiden Secretar
t y
Mukada
ms

Dabbawal
as
Major Features of Supply
Chain
Q. The Dabbawalas have been in
service for more than 100 years .
What lessons on
entrepreneurship can one learn
 Managing the Most important Resource-
HUMAN CAPITAL

•Employee strength – 5000

•Mostly illiterate
•Deliver 2,00,000 tiffins per day
•Performance with utmost
precision
 Discipline and Time
Management
Operate on the Chanakya system
of Sama-Dama-Danda-Bhed

Value of every second in the

value chain
The Dabbawalas service achieved
a Six Sigma Level of performance
without using any technology &
elaborate Process. How do you
think they were able to attain that
level of efficiency?
DELIVERY
PROCESS [9.00-10:30 ]
DABBAWALA
COLLECTS THE
DABBAS FROM
CLIENTS & REACH
NEAREST RAIL
STATION.
[10:30-11:30]
[12:30-13:30]
DABBAWALA MUKADAM
DELIVERS THE SORTS,ARRANGE
DABBA TO S DABBAS IN.
CIIENT’S OFFICE/ TRAYS,
SCHOOL ON HANDSCARTS.DA
BICYCLE OR HAND BA WALAS GET
TRAYS. ON TRAIN.
[11:30-12:30]
MUKADAM
RESORTS DABBAS
ACC.TO AREA OF
DELIVERY.
SIX SIGMA
SECRET
 SUCCESS SECRET
•Logical code on lid (Origin & destination address)
Eg.P-BO-10-15/C/5.
•Recognize by the feel or the smell.
•All channel members caution at every step. Focus is on
teamwork.
•Depends on most efficient & fastest local railway in
India.25 Kms. On public transport,10 Kms. footwork.
•Geography makes it unique, longish city where
residences in North, offices in south.
 Coding
System
For Example:
Code is : P-BO-10-15/A/11

P identifies the dabbawala

BO – the suburb, Borivili (where

the
dabba had 2 b collected from)

10 – area (where the dabba was to

be delivered)

15/A/11 – 15th building, 11th floor.

 Our Belief…
WORK IS WORSHIP
Error Rate : 1 in 16 million
Transactions…
Six Sigma performance:(99.999%
accuracy.)
Technological Backup : Nil.
Cost of service - Rs. 200/month
($ 4 /month).
Standard price for all (Weight,
Distance, Space).
Rs. 50 Cr. Turnover approx.
[200,000*200=Rs.400,000,00

Tiffin basket’s
weight:
What are the challenges
being faced by
Dabbawalas? How can
they ensure their
existence in future?
Challenges faced by
Mumbai Dabbawalas

The second
generation does not
want to get into this
business as the
returns are not much
More and more
two income
families

Wives do not stay at

home or have time to
prepare meals.

Preparing small and

 Growth of fast
food centers
like McDonalds,
Dominos and
Pizza Hut.
 Lunch coupons
offered by
organizations to
employees
Cannot expand
their business
to other cities
like New Delhi
and Kolkata

Mumbai local train is

the backbone

The workers are from

villages around
Economic
Conditions

Higher incomes

Slowdown

Slow growth rate

EAT HOMEMADE
STAY HEALTHY