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The Promotion Mix Integrated Marketing Communications A View of the Communications Process Steps in Developing Effective Marketing Communication Setting the Total Promotion Budget and Mix Socially Responsible Marketing Communication
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Personal selling is the personal presentation by the firms sales force for the purpose of making sales and building customer relationships Sales presentations Trade shows Incentive programs
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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Consumers are better informed More communication Less mass marketing Changing communications technology
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AIDA Model Get Attention Hold Interest Arouse Desire Obtain Action
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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Rational appeal relates to the audiences self-interest Emotional appeal is an attempt to stir up positive or negative emotions to motivate a purchase
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Personal communication involves two or more people communicating directly with each other Face to face Phone Mail E-mail Internet chat
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Non-personal communication is media that carry messages without personal contact or feedback, including major media, atmospheres, and events that affect the buyer directly
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Major media include print, broadcast, display, and online media Atmospheres are designed environments that create or reinforce the buyers leanings toward buying a product
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Events are staged occurrences that communicate messages to target audiences Press conferences Grand openings Exhibits Public tours
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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The messages impact on the target audience is affected by how the audience views the communicator Celebrities
Athletes Entertainers
Professionals
Health care providers
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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Involves the communicator understanding the effect on the target audience by measuring behavior resulting from the behavior
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Advertising reaches masses of geographically dispersed buyers at a low cost per exposure, and it enables the seller to repeat a message many times
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Personal selling is the most effective method at certain stages of the buying process, particularly in building buyers preferences, convictions, actions, and developing customer relationships
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Sales promotion includes coupons, contests, cents-off deals, and premiums that attract consumer attention and offer strong incentives to purchase, and can be used to dramatize product offers and to boost sagging sales
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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Public relations is a very believable form of promotion that includes news stories, features, sponsorships, and events Direct marketing is a non-public, immediate, customized, and interactive promotional tool that includes direct mail, catalogs, telemarketing, and online marketing
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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5. Create compatible themes, tones, and quality across all communications media
6. Create performance measures that are shared by all communications elements 7. Appoint a director responsible for the companys persuasive communications efforts
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
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All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
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