Académique Documents
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Culture Documents
Organizational Culture
ORGANIZATIONAL BEHAVIOR
S T E P H E N P. R O B B I N S
E L E V E N T H 2005 Prentice Hall Inc. All rights reserved. E D I T I O N PowerPoint Presentation by Charlie Cook WWW.PRENHALL.COM/ROBBINS
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7. Stability
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Subcultures Minicultures within an organization, typically defined by department designations and geographical separation.
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Strong Culture A culture in which the core values are intensely held and widely shared.
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Culture as a Liability:
1. Barrier to change. 2. Barrier to diversity
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Top Management
Senior executives help establish behavioral norms that are adopted by the organization.
Socialization
The process that helps new employees adapt to the organizations culture.
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Encounter Stage
The stage in the socialization process in which a new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge.
Metamorphosis Stage
The stage in the socialization process in which a new employee changes and adjusts to the work, work group, and organization.
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Rituals
Material Symbols Language
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Select new employees with personality and attitudes consistent with high service orientation.
Train and socialize current employees to be more customer focused. Change organizational structure to give employees more control.
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