Académique Documents
Professionnel Documents
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ACKNOWLEDGE
Thanks be to God for his grace and will of god we were able to complete this report. Our gratitude also goes to the District Officer, the Chief Assistant District
Officers, Assistant District officers and the district land office staff for their
assistance and support that was given to us. Thanks are also due to Madam Intan Nazrenee Ahmad for the guidance that has been given.
I.
II.
Introduction
Planning A. B. C. D. E. Vision Mission Objective Client Charter Logo
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2-7 2 2 3 4-6 7 8-10 11
V.
Leadership
12-13
14 15-16 17
I. INTRODUCTION
The Kuala Kangsar Land and District Office situated in the middle of Kuala Kangsar district. Where Kuala Kangsar as a Royal town for state of Perak. The Kuala Kangsar Land and District office have manpower for the 132 staff to cater
The realization of Kuala Kangsar as a progressive and prosperous district in the State by 2015
B.
MISSION
Plan, manage and administer the district and land efficiently to achieve a balanced development of the physical and socio-economic.
II.
PLANNING
2.
Implementing projects of rural development and the implementation of human development activities to improve the well-being of the people.
3.
To provide quality services for Disposal, Development / Land Registry and Revenue collection in accordance with the National Land Code (NLC) and the relevant law and the law enforcement.
4.
1.4
Application for assessment of stamp duty to be completed within 4 weeks from the date
of application.
1.5 1.6
Stamp documents will be turned off immediately. Provide payment voucher purchase within 5 working days.
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2.1
2.2
Will do their utmost to implement and complete 100% of projects approved each year.
Project and procurement that does not involve quotation will be offered to contractors within 14 days with effect from the date of letter of acceptance / warrant provisions.
2.3
wholesalers within 30 working days from the date of letter of acceptance / warrant
provisions. 2.4 Payment vouchers will be prepared and submitted to the State Department or the State Treasurer or the Accountant General within 7 working days from the date of indent form
3.2
Land Application Processing to provide Executive Council Meeting (ECM) paper within 8 months.
3.3
Managing processing such as Conversion of Land Development, Subdivision and Subdivision Part 3 months for cases under the jurisdiction of the administrator.
3.4
3.5
Solve Application for Permission to transfer / Charge within 5 working days of the case under the power of the administrator.
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ANALYSIS : E. LOGO
Perak State Emblem consists Arms Down His Royal Highness the Sultan of Perak.
The coat of arms with a crescent bounded containing rice flowers symbolizes the sovereignty of the Government. The Crescent signifies Islam as the official religion. Rice flower enterprise resource describes the people and the state of fertility.
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Sungai Siput Land & District Office Division of Land Administration Chief Assistant District Officer (M52)
D
Chief Assistant District Officer (M48)
EU
TDDU
RU
RU
PDU
CDU
PCU
AFU
ECU
SU
ICTU
Types of Chart : Narrow Span Of Management Types of Decision Making used is Programmed Decision Making Where every decision done is routine and it is virtually automatic decision, that followed established rules and regulations stated in The General Order and Circular
Step 5 : Reaching Decision Step 6 : Choosing Implementations Strategies Step 7 : Monitoring and Evaluating
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1.2
1.3
The employer look at the economic gain of the staff as the primary thing that reflect motivation.
An example is the Employee Awards (APC) that conducted annually a total of RM1000 rewards and certificates for selected employees who based on scores Annual Work Targets (AWT).
2.
The Human Relations Approach 2.1 2.2 The top level of management acknowledge employees social needs by making them feel important. The employer allow staff to involve and participate in all activities conducted by district office within district or state. 2.3 For example is joining the National day parade, forming PETANDA club as a liaison between the Department and their families with activities that involve all workers and their families.
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OFFICE
Source of power implemented at this office are found in French and Raven Model: 1. Position Power The power are derived from the position of a leader in an organization 1.1 Legitimate Power The District Officer status respected by all staff as well as by Kuala Kangsar district
opening of new land for settlement or agricultural purposes. Maintain statistical information
about
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the rural economy and types of assistance provided by the government for the rural community.
2.
Personal Power 2.1 Referent Power The Kuala Kangsar Land and District officer act as the gate keeper to information relating to any district programs such as formal district event or news about new state policies, the rules and regulations, the value of Land tax and land premium, quantity of quarry including the dos and dont about Kuala Kangsar district as well as The Royal Highness Sultan of Perak
event done in the district of Kuala Kangsar is under the obligation of The Kuala Kangsar Land
and District office. . 2.2 Expert Power Any calculation or rate about land value, land assessment, approval for transferring ownership title, settlement, hereditary and any related to land holding or acquisition as well as resouces.
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Encode
Channel
Decode
Noise
Top level management will act as issuing commands through certain channels to the employee. Directions given by encode the information in a channel either in oral or written form. Medium that often used are Memo and Letters which from the head of department to employees.
In addition, Amplifiers are also used as a medium of whistleblowers. Information to be communicated back is decode or translate to symbols that will be understood by the recipient of subordinates. The success of a communication interaction based on information returned whether or not the objective of this meeting is because the process can encode and decode the information disruptions.
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Noise
Encode
Channel
Decode
Noise
Case Study : The top level management issuing a command on Amalan Kerja 5S to all level of staff through a channel (monthly assembly) to all employee. The command given by encode the instruction in a channel in speech of the District Officers and a written memo.
The information are encoded to be in word or letters. The Information to be communicated back is decode or translate to symbols that understood by the recipient of subordinates. Its success can be seen through the formation of sub-committees and action driving 5S committee as collaborative efforts to clean workspace, update documents and file storage restructuring done together.
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The Good management will make an organization is able to move and operate smoothly. The role of each level of management, from senior management to their subordinates is important to ensure a strong organization and can achieve its mission and objectives. In addition, the selection of management techniques and processes that are relevant in a decision-making by top management also can make the District and Land Office Kuala Kangsar is employee friendly organization and customer friendly.
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REFERENCES
Hornby, A.S. (1988). Oxford Students Dictionary of Current English. Kuala Lumpr: Pustaka Fajar Bakti Pejabat Daerah dan Tanah Kuala Kangsar info. Retrieved on Sept.3, 2013 from http://pdtkualakangsar.perak.gov.my/index.php?option=com_content&view=article&id=35&Itemid=65 Rohaya at. Al. (2008). Fundamentals of Management (MGT160/162). Shah Alam : Institut Perkembangan Pendidikan UItm
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