Project Charter <Project Name >

Project Name Project Leader Project Champion Team Problem Statement & Business Case (As is State) In Scope : BB/GB/YB TNL Black Belt Head Quality & Audit Al Jubair Sundeep Jain

Goal Statement (Desired State)

Out of Scope :

Project timelines Sep Define Measure Analyze improve Control

Oct

Nov

Dec

Jan

Feb

Mar

Benefits (FY 2013-14) Financial [if any]

Project Risks/Assumptions

Project KPIs & Achievements KPI #1 KPI #2 [if more than 1 KPI] Project Sign off Function / Team Name Signature Project Leader Project Champion

Baseline

Target

Finance
[where applicable]

TNL Black Belt Al Jubair

Head Q&A Sundeep Jain

A Guide to fill Project Charter

Project Charter

A charter is a project formal document created at the beginning of Project which defines the rationale behind the project, Objective, Problem areas, proposed benefits.

It also defines team and responsibility, Targets and Timelines for the completion of the project etc. It articulates what is expected out f the project. A common and agreed understanding in Project Scope & Objective

To take agreement from all stakeholder individuals and functions including Finance
Keeps the Team focused towards the goal of the project

Project Charter Contents

Section 1
Project Name &Team Info

Section 2

Problem, Goal and Scope

Section 3

Key Milestones, Fin. Benefits and Risk / Assumption

Section 4

KPIs, Baseline & Target

Section 5

Charter Signoff

Project Charter Contents & Definition 1/7

Project Name & Team Info

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

Project Name & Team information:

Project Name This is the first thing that people hear about in relation to the project, A carelessly chose name can cause misunderstanding or blank stare about what the project is supposed to do. It can also cause people to confuse it with another project Project Leader Responsible for meeting project objectives and financial benefits realization. First escalation point and point of contact between the project team, stakeholders and top management. Project Champion Responsible for end to end delivery of the project. Responsible for successful planning, execution, risk assessment, issue management, and closure of a project. Black Belt Responsible for supporting the Leader and Champion in the execution and tracking of the milestones of the project. Highlights issues and risks that could impact the success of the project. Head Quality & Audit Ensuring all support from Quality team and other stakeholders and management team. Project Team Project Team consist all the core members of the project team. Project Type Defines the type of project BB/GB/YB/Lean

Project Charter Contents & Definition 2/7

Project Name & Team Info

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

Problem Statement The Problem Statement defines the problem experienced by internal and/or external customers as a result of a poorly performing process. It defines What is wrong or not meeting our customers needs? When and where do the problems occur? How big is the problem? What is the impact of the problem?

Key Considerations/Potential Pitfalls while defining problem Is the problem based on observation (fact) or assumption (guess)?

Can data be collected by the team to verify and analyze the problem?
Is the problem statement too narrowly or broadly defined?

Project Charter Contents & Definition 3/7

Project Name & Team Info

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

Goal Statement
It defines Projects objective/ desired state Starts with a verb (reduce, eliminate, control, increase) Tends to start broadlyeventually should include a measurable target and completion date

Must not assign blame, presume cause, or prescribe a solution !

Goal statement should be SMART Specific Measurable Attainable Relevant Time-Bound

Project Charter Contents & Definition 4/7

Project Name & Team Info Scope

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

It defines boundary of Project. Suitable scope definition is essential to the success of the project and should be given ample consideration and thought. If this step is skipped or inadequately developed, additional project planning is likely to suffer as a result. In Scope - Elements /Factors which will be considered and are part of project. Out of Scope - Factors which are out of the purview of the project and will not be worked on.

Project Charter Contents & Definition 5/7

Project Name & Team Info Milestones

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

Defines the stage of project (Define, Measure, Analyze, Improve, Control) planned in which month

Financial Expenditure :- CAPEX or OPEX expenditure required in order to deliver the savings Savings: - CAPEX/OPEX reduction or revenue enhancement as a result of this project Net:- Projected net benefits (Savings Expenditure = Net Benefits)

Key Assumptions Ensure that critical assumptions, especially relating to other function/ sub-functions, are documented here. Do not put unattainable assumptions or assumptions around TAT of other functions without specific confirmation for that function All assumptions mentioned in this section should be validated by the assigned owner and be realistic

Assigned owner to be identified (one) person only not a team or group

Specific timeframe for completion of dependency/ assumption to be documented.

Project Charter Contents & Definition 6/7

Project Name & Team Info Non Financial -

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

It includes non quantifiable parameters like network uptime, quality measures, fault rate, cycle time, customer satisfaction, etc.

Key Performance Indicator (KPI) Critical outcomes of the project should be captured as KPIs The plan must depict the quarterly quantifiable desired outcome of the project.

Baseline Current state of KPI performance

Target Desired state of KPI performance

Project Charter Contents & Definition 7/7

Project Name & Team Info

Problem, Goal and Scope

Milestones, Fin. Benefits & Key Assumptions

Project KPIs, Baseline & Target

Charter Signoff

Signoff is the confirmation from the leads on the project It is a testament that the details mentioned in the charter are discussed and agreed between all the signatories

Define Project KPI, data source and measurement criteria

Project KPI KPI 1 [e.g. SLA conformance] KPI 2 or so on Derived KPI

Data Source iCRM -----

Numerator

Denominator

Baseline Month Perf. --------------

No. of complaints resolved within agreed Total complaint resolved during the month SLA timelines during reporting month ---------

Define project KPIs Defines the measurement criteria and sources for calculating KPIs/CTQ Parameters Defines numerator and denominator for calculating the KPI/CTQ

Also it defines the baseline month with which the KPI improvement will be compared to

For any query / suggestion please contact

Al Jubair Sundeep Jain

9971793422 9810294143

al.jubair@telesonic.in sundeep.jain@in.airtel.com