By: Kanika lal BMS I Roll no: 2

index
Quotes on knowledge
What is knowledge? What is knowledge management(km)? Aims of km Types of knowledge Maintaining knowledge How has km helped

Km cycle
Approaches Strategies

Benefits
conclusion
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Quotes on knowledge
Knowledge information.

is

somehow

superior

to

mere

Knowledge itself is power Sir philosopher

Francis Bacon,

To capture knowledge is hard but not impossible.

What is knowledge?
Data = collection of facts, measurements, statistics Information = organized data
Knowledge = contextual, relevant, actionable information
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What is knowledge management?

Process to help organization identify, select, organize, disseminate, transfer information. Structuring enables problem-solving, dynamic learning, strategic planning, decision-making. Leverage value of intellectual capital through reuse.
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Aims of knowledge management

Make knowledge visible
Develop knowledge intensive culture Build knowledge infrastructure

Creation of knowledge
Sharing of knowledge Seeking out knowledge Using knowledge

Types of knowledge
Explicit knowledge
Objective, rational, technical
Policies, goals, strategies, papers, reports Codified

Leaky knowledge

Tacit knowledge
Subjective, cognitive, experiential learning
Highly personalized Difficult to formalize

Sticky knowledge

Managing Explicit & Tacit knowledge

In simple language KM is an effort to capture

not only explicit factual information but also the tacit information and knowledge that exists in an organization, usually based on the experience and learning of individual employees, in order to advance the organization's mission.
among members of the organization.

The eventual goal is to share knowledge

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How has km helped?

Knowledge creation
Generating new ideas, routines, insights Modes

Socialization, combination

externalization,

internalization,

Knowledge sharing
Willing explanation to another directly or through an

intermediary

Knowledge seeking
Knowledge sourcing
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The knowledge management cycle

Creates knowledge through new ways of doing things Identifies and captures new knowledge Places knowledge into context so it is usable Stores knowledge in repository Reviews for accuracy and relevance Makes knowledge available at all times to anyone
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Approaches to knowledge management

Process Approach
Codifies knowledge

Formalized controls, approaches, technologies Fails to capture most tacit knowledge Practice Approach Assumes that most knowledge is tacit Informal systems Social events, communities of practice, person-to-person contacts Challenge to make tacit knowledge explicit, capture it, add to it, transfer it Hybrid Approach Practice approach initially used to store explicit knowledge Tacit knowledge primarily stored as contact information Best practices captured and managed

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Knowledge management strategies

The main two strategies are as follows:

1) Codification approach to KM or managing knowledge (push strategy) 2) Personalization approach to KM (pull strategy)

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Other KM strategies
Other:

1.rewards (as a means of motivating for knowledge sharing) 2.knowledge mapping (a map of knowledge repositories within a company accessible by all) 3.expert directories (to enable knowledge seeker to reach to the experts) 4.collaborative technologies (groupware, etc.) 5.knowledge repositories (databases, bookmarking engines, etc.) 6.measuring and reporting intellectual capital (a way of making explicit knowledge for companies) 7.knowledge brokers (some organizational members take on responsibility for a specific "field" and act as first reference on whom to talk about a specific subject) 13 8.social software (wikis, social bookmarking, blogs, etc.)

Benefits of knowledge management

Facilitates better, more informed decisions
Contributes to the intellectual capital of an organization

Encourages the free flow of ideas which leads to insight and innovation
Eliminates redundant processes, streamlines

operations, and enhances employee retention rates Improves customer service and efficiency Can lead to greater productivity

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Conclusion:
Systematic and active management of

ideas, information, and knowledge residing within organizations employees

Use of technologies to manage

Knowledge management systems

knowledge Used with turnover, change, downsizing Provide consistent levels of service
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Thank you

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