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Learning Objectives
Understand the concept, features, and methods of sales analysis Appreciate the importance of sales quota and guidelines for setting the sales quota Know the methods of determining the sales quota Understand the concepts and objectives of cost analysis Identify the areas of cost control in improving sales Learn the methods of determining cost
Oxford University Press 2011
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Morris (1992) defined sales analysis as breaking down of sales, costs, and profit levels by products, product line, territory, customer segments, salespeople, and distributor types to generate a complete frame of sales performance in a geographic area within a limit.
Kurtz and Boone (2009) defined sales quota as the specified sales or profit targets that the firm expects salespeople to achieve.
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Financial Quota
Gross margin or net profit. Budget quota can consider selling expenses as well. Ideal to use when companies handle low and high margin products.
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Activity Quota
Number of sales calls. Number of new customers procured. Number of sales demonstrations made. Number of intermediaries handled. Number of installations or commissioning works completed in customer premises. Number of missionary-selling activities undertaken. Oxford University Press 2011
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Cost Analysis
Cost analysis is the review and evaluation of a companys cost data and its comparison with the anticipated cost data furnished in the annual budget.
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Classification of Costs
Selling overheads. Distribution overheads. Expired costs. Deferred costs. Fixed and variable costs
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Cost Control
Spot the redundant expense items. Route plans. Travelling costs. Time schedules. Product/service quality. Proper selection and training of salespeople.
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Cost Control
Cost of sales force supervision. Planning promotional budget carefully. Control of costs of logistics.
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