Passenger Reservation Information System

INDIAN RAILWAYS

Manager Information System – Xavier Institute of Management, Bhubaneswar

INDIAN RAILWAYS

What comes to your mind??

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Background

• Second largest network under single Management

• Largest Employer in India

• 12 million Passenger everyday

• 15 Zones, 6853 stations, 300 yards

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Problem

• Rising input cost upto 200%

• Unavailibility of easy, correct & timely access to information

• Proper management of resources

• Better Customer Service

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Objective

• Reduce cost

• Reduce burden on staff

• Improve efficiency

• Provide better Customer Service

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Solution

• Adoption of Customer-centric IT applications

– PRS

– UTS

– NTES

– FOIS

• Integration of all reservation counters

– CONCERT ( Country wide Network of Reservation and Ticketing counters)

Manager Information System – Xavier Institute of Management, Bhubaneswar

 CONCERT NETWORK TOPOLOGY

Delhi PRS kolkata PRS

2 MBPS (x2) Leased 2 MBPS (x2) Leased
Line Line6

2 MBPS (x2) Leased

Mumbai PRS Line

Secunderabad PRS
2 MBPS Leased Line

2 MBPS Leased Line Delhi

2 MBPS (X 2) Leased Calcutta

Line

Mumbai
SecBad

Chennai PRS 7
Chennai
Manager Information System – Xavier Institute of Management, Bhubaneswar
 Solution

• Passenger Reservation System (PRS)- www.indianrail.gov.in

– Web enabled

– Journey Planning/Fare/Availibility

– Reservation between any pair of station

– Automatic upgradation

– Uses centralized database

– 97% reservation made through PRS presently

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Solution

• IRCTC – www.irctc.co.in
– To remove burden on employees at booking counters.

– Online ticket reservation system

– Payments can be made both on Debit/Credit Card

– Uses the Centralised database of Railways

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Solution

• National Train Enquiry System (NTES) – www.trainenquiry.com

– Running position and arrival of train

– Information passed on to customers via IVRS and Web

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Solution

• Freight Operating Information System (FOIS)

– Instant information of current status of goods in transit

– Helps in managing inventory

– Helps in assest utilization

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Outcomes

• Benefits to customers
– Transperancy

– Universal Booking Counters

– Upgradation/ instant update of Status

– Reduced wait time

– Customer satisfaction

Manager Information System – Xavier Institute of Management, Bhubaneswar

 Outcomes

• Benefits to Railways
– Increased efficiency
– Optimal utilisation of berths
– Analysis of traffic pattern for better overall planning
– Reduction in Revenue losses
– Saving on Manpower
– Eliminate possibilities of fraud

Manager Information System – Xavier Institute of Management, Bhubaneswar

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Manager Information System – Xavier Institute of Management, Bhubaneswar