ANALYSIS OF VARIOUS SERVICES

PROVIDED BY HDFC Bank

BY:-
NEHA JINDAL
ROLL NO:-1208722
MBA(2nd year)
SECTION - A
HDFC BANK

 Housing Development Finance

Corporation
 HDFC Bank was incorporated in August 1994
 Among the first in new generation commercial
banks
 Registered office in Mumbai, India
 Promoted by HDFC, the parent company
 Listed in NSE, BSE, NYSE(ADR)
BRANCH NETWORK
 1416 branches
 3382 ATM’s in the country
 550 cities in India
 All branches are OLRT
connected
 Representative offices in Hong
Kong, NewYork, London &
Singapore
 BUSINESS PROFILE

Major business key areas are:-

 Wholesale banking services
 Retail banking services
 Treasury operations
OBJECTIVES OF THE STUDY
 To know concept of Banking sector & explore
various services provided by HDFC Bank
 To know which is the most popular scheme of
the bank & promotional efforts adopted by
HDFC bank.
 To know problems faced by customers.
 To find out awareness level & cause of
dissatisfaction towards direct banking channels.
 To provide suggestions for improvement.
VARIOUS SERVICES OF
HDFC BANK
SAVING ACCOUNT

 Ragular saving account

 Sweep-in account

 Senior citizen account

CURRENT ACCOUNTS

 Ragular current account

 Premium current account

 HDFC bank trade

 HDFC bank plus

FIXED DEPOSITS

 Simple FD

 Super saver account

 5 year tax saving FD

OTHER SERVICES ARE:-

 Loans
 Demat account
 Free 24 hours atm
 Phone banking
 Intercity/ inter
branch banking
 Net banking
 Bill pay
 Debit cards
 FINDINGS
 People get attracted towards special offers
while opening an account.
 Saving account is the most important
product,next come FD then currently and lastly
demat account.
 Super saving account is most important
scheme in FD.
 ATM facility is mostly used among all banking
channels.
 HDFC Bank is prefered the most because of
facilities & better plans.
CONCLUSION
HDFC bank is providing a number of
products & services to its customers.As we
have seen the features & benefits of these
products & services.But the bank is facing
compitition from both private & public
sector banks.so bank should adopt
promotional efforts & should improve its
products and services so that it can exist in
this compititive environment.